Sunny Energy

I recently moved into a newly constructed home and had several solar companies trying to get my business. I went with Sunny because they are local. It took longer than I was told to get installed but the crew did a great job. Panels were activated at the end of August. My bills are more than twice what I was told to expect. Maybe that will improve in the summer. I sure hope so. Now I’m trying to do my taxes and it looks like I have to send an application to the state to get the credit that was really hyped by the salesman. It looks like the application deadline is December 31 of the year the equipment is installed so I missed that. Would have been nice to know. I’ve reached out to the company and am waiting for a response. Seriously disappointed thus far.

My initial installation of solar went great. I knew they weren't the cheapest by far but I went with them by default because I thought I was getting a real professional installation. It was when I used them to add batteries and a few extra panels that things fell apart. The design had to be revised on the fly because the designer paid no attention to the layout of my garage, they had to come back because they didn't have what they needed to install. The communication was horrible, and they took months to complete the changes, leaving my solar power out the whole time. If I'd known it was going to be such a long process I would have done this in the winter when I wouldn't be paying hundreds of dollars for my cooling bills. They didn't tell me what was going on at all without me going through customer service and complaining and when they did the information I got was wrong most of the time. I couldn't get all my circuits I wanted transferred to the battery backup because they used a different kind of electrical box that was more sensitive than my main box and one of the circuits kept tripping. I would have rated this one star except for the fact that the installers who came onsite where so professional and knowledgeable. When I told Sunny Energy how much money they cost me they basically just said "sorry".

We had been thinking about installing solar panels for a while, but I always had some questions and wondered whether it would work for us. Sunny Energy did a great job of explaining things and making us feel like they were there for us through the whole process. They were especially good about explaining the finances and working out the numbers so we could see exactly what our savings would be. All their personnel were top notch, from the sales rep to the installers. We're looking forward to saving money and helping the environment at the same time. Definitely recommend Sunny Energy.

If you are not familiar with solar energy this is a trustworthy company to go with. If you are familiar, and have special requests, they will accommodate. All the people are dedicated to making sure the customer is satisfied. They coordinate all the permits and inspections which makes the process easy and is assured to meet all requirements. They even painted the conduit to meet HOA requirements. Install is very nice looking.

This solar project started out great. Felt well informed as to what was going to be done. The installation of solar system went as planned. The installation crew was great. But when it came to the upgrade for electrical panel that is where the communication ended. Was only informed that electrical panel was being upgraded. Not that the metal conduit the underground wires was in would be removed. Or that there would be a hole cut in the side of my home. When contacted Sunny Energy was informed it has passed inspection. That the underground wires are not required to be in conduit. I expressed my concerns about rodents chewing on the wires as have found the tunnels just feet from the wires. Sunny Energy informed me that putting the wires back in conduit was optional and would cost me thousands of dollars to do. I do not understand how they can remove the conduit that was there without informing me and having my permission. As I would never have given permission for that. It seems like the electrical panel was installed without any planning on what was the best fit for my home. They tried to make my home fit the electrical panel they brought. Now I have to try and find a way to protect the underground wires myself. Or when the rodents chew on the wires try to come up with the thousands of dollars to fix it. If I can not come up with the money to fix it then will forced to live without electricity. Also need to clean the siding that was under the previous panel caulk the old screw holes and paint. They put a piece of metal cut from the old electrical panel box to cover the hole they cut. This is not the situation I expected as am a senior female who does not believe I can survive a Phoenix AZ summer without power. As only did solar panels not a battery backup.

Great service everyone was great and helpful.