Ygrene Energy Fund

My house is in worst condition. I wish there was I can show you

I am elderly and on disability…was mislead on how program worked and now desperately trying to pay off the loan and get lien released before tax bill hits which will be soon. They will NOT give me a payoff unless I pay a $25.00 fee - not happy about that but decided to do it anyway as my out of state Dad will help me financially pay it off. Called and they will not accept payoff request with the required fee over the phone. Went to website on my ipad and kept Ygrene on phone while I entered all information to request the payoff. Would NOT work - was then informed I can’t do a payoff request on an iPad or an IPhone- HAS TO BE DONE ON A COMPUTER! I do NOT have a computer!!! RUN RUN RUN - No wonder their are lawsuits against these people!!!

So disappointed with this company. They are not worth it. They give you the run around if you have a complaint on something that was promised. They brush you off after the work has been done. So dissatisfied with them. When inspectors came they weren’t even there I had to call out from work 4 different occasions because they call in the morning to set appointment with state and one of there own people. No one ever showed the first time. No call either until I reached out. Hate to leave this review but I don’t like this company at all and so mad at myself for going with them. They tell/sell you anything so you can sign contract with them. I really dislike the customer service when calling the office as well. Overall I can’t even give them a 1 review.

I went with YGrene because they were recommended to me. I was told one price on the phone and was overwhelmed with the amount of information they were telling me over the phone. The document i was given to sign had hidden fees all over the place and i had no idea. Instead of the original $34 a month i was told on the phone, $53 a month was told when it came time to pay. I called to question this and I am held liable because I signed the document. Do not go with this company, you have to read their paperwork very carefully to see what’s actually being charged to you. I would have never gone with them if i knew this. I’ve wasted my hard earned money.

I looked at my Ygrene for potential financing for my roof. Once I saw the fees I made the decision to get a no-fee HELOC. My roofing company had suggested YGrene and canceled the application. Ygrene took 8 weeks to begin the process of removed the lien which delayed my ability to move forward with a HELOC Beware of them- placing liens before a project even starts should be illegal.

Today I had the pleasure of speaking to Susana Canales.She was so patient and kind with me. She was so articulate and polite as well as very very helpful. She deserves a raise! Sincerely yours, Maryanne Budd