Solar Five

In Jan 2021, I've taken over a solar loan and solar panel ownership from a previous owner. I have since reached out multiple times via phone call, email, and even facebook message to try get a hold of someone to help me get an already installed solar panel up and running. On account of Covid I have been nothing but patient and considerate, but customer support rarely answers emails or phones and when they do, they give excuses to put me off for a few more weeks. In the meantime, the solar panel just sits on the roof rotting away and warranty wears off. I have even agreed to pay for electrical engineering affidavit cost they asked to me pay or else they won't proceed, even when I've already taken over the full solar loan. After paying, they ghosted again. After I reached out to their customer service, they told me they've sent the docs to City of Malden for review. After another month, I reached out again, and they told me they never received the affidavit that I have sent them months ago. It is now May 2021, the solar panel are still not turned on, they leave me no choice but to pursue the path of suing them to take back the solar panels and repair my roof where the mounts get uninstalled.

In April 2017 Solar Five Company installed 32 solar panels on our home. We were nervous at first about investing in solar. When we met with Joshua and heard the proposal for the investment of this project we were impressed with what the company had to offer us. Our frequent calls to Adam Olsen were always answered quickly. The team at Solar five treated us honestly and professionally which made us feel secure with our decision to go with this company. We are extremely pleased with our production of solar energy. We like the fact that we can view how much energy is being produced daily on the app on our iPad. We highly recommend the Solar Five team to anyone who is thinking about getting solar energy for their home. Joseph & Judith Monte Swansea, Ma.

Solar Five designed and installed a 12.3kW system for my home and the entire process was smooth from start to finish. Everything that was discussed was delivered and I am extremely happy with my choice to go solar.