Con Edison Solutions

IMPOSSIBLE to reach out to fix warranty issues. My invertor died in it's third year and has to be replaced through warranty. There is no way to contact ConEd Solutions: all phones are leading to voicemails that are full and do not accept new messages. I filled the online request form a few days ago but never heard back. The person I worked with is no longer with the company, and the email is unreachable. They were nice and easy to reach when they were installing (i.e. wanted your money). Now, good luck getting any help. TERRIBLE. I will be filing all possible complaints.

Contacted them in 2014 to install a 15kw Sunpower SPR X21-335 black (45 panels) with 3 SMA SB5000TL-US-22 inverters. System looks great on the front of my house and provides all our energy needs for 10 out of 12 months of the year. Design was well thought out and documented. Installation was top notch. They were a little slow getting to my house to get the installation started, but they were clearly overwhelmed with the demand for residential solar systems at the time due to the State of CT Energize program. I would use them again.

Very professional and friendly staff. They helpful throughout the process. Taking care of every detail until completed.

Had our solar power system installed in August 2016. Sales consultant Peter Dion did a great job guiding us through the sales/installation process, and answering my many questions so that I could understand as much about this large investment as possible. Ross Solar worked with us on delaying the project so that a new roof could first be installed and paid for (unexpected expense). We even got free upgraded panels out of the delay! Installation did have a hitch with how the system was grounded (identified by the town inspector), which was rectified quickly. System has performed beyond the expected performance that was specified in the quote. Online web portal gets the job done for monitoring performance. Overall, good value for a high quality job.

Our solar system finally went live this Monday. Next day it rained and one of the 2 inverters installed detected a ground fault (per error message displayed). I contacted Ross Solar via email and then after no response, called the office and left a message. It is now Thursday and still no acknowledgement of the problem.

From my solar expert, Peter Dion, to the entire team at Ross Solar, they made the entire process painless and seamless. I highly recommend them for their customer service and quality of work performed. I have had no issues in the year since my system has been running and have recommended them to family and friends. An excellent company with high standards. Thank you Ross Solar!!