Enel X Way JuiceBox EV charger review

Average specs, average price, mediocre ratings

Written by:
Updated Jul 9, 2024
7 min read

Like almost any Level 2 EV charger, the Enel X Way JuiceBox gets all the basics right: Quick-enough charging, good-enough weatherproofing, decent-enough looks. It’s a popular product, probably because it has solid specs and a cute name—and it doesn’t hurt that it’s available at Costco.

But we wouldn’t recommend that you buy the JuiceBox. There’s some evidence that it’s not as reliable as many of its competitors, and many owners find that the smartphone app is cluttered at best, buggy at worst. The JuiceBox probably isn’t the worst EV charger out there, but plenty of others offer the same features at a lower price, and with a better reputation. It’s also one of the few big EV charger brands that still doesn’t offer a model with a Tesla (NACS) plug. As of 2024, you can do better.

Get your JuiceBox home charger today

In a nutshell

Price

  • $480 - $580. It depends on the variant, and whether it's on sale. If your utility company offers a discount or rebate on certain EV chargers, the JuiceBox is likely to be one of the qualifying models.

Pros

  • Basic specs: Like most Level 2 chargers, it’s fast enough to fully refill most EVs overnight, at something like 15 to 30 miles of range per hour it’s plugged in.

  • Design: The finish, shape, and cable management are nice for the price.

Cons

  • Smartphone app: The interface is cluttered, old features that were useful have disappeared over time, and the charger does not always respond to commands.

  • User ratings: At major retailers, the average product rating is significantly worse than many of its competitors.

  • No Tesla connector: While you can always use an adapter, JuiceBox is one of the few chargers that doesn't offer a model with the Tesla plug—set to become the North American standard soon.

Variant
Juice Box 32
Juice Box 40
Juice Box 48
Maximum output7.7 kW / 32 amps10 kW / 40 amps11.5 kW / 48 amps
Electrical connection optionsHardwired, NEMA 14-50 (4-prong outlet)Hardwired, NEMA 14-50 (4-prong outlet)Hardwired only
Plug (connector) shapeJ-1772J-1772J-1772
Wi-FiYesYesYes
Indoor & outdoor ratedYesYesYes
Dimensions (inches)10 x 6 x 3.510 x 6 x 3.510 x 6 x 3.5
Warranty3 years3 years3 years

The JuiceBox has a good vibe, for whatever that’s worth. The name is clever. The high-gloss finish, rounded edges, and the big-but-simple color-coded LED indicator all add some personality and warmth, at least compared to a typical charger's all-business approach. 

Its cable management setup beats most competitors, too. It seems like a simple thing, but the plug clip and cable hook are in a good spot. The cable doesn’t get too stiff in cold weather, either. 

If your utility company offers a rebate or discount for buying an EV charger and enrolling it in a demand-response program, the JuiceBox is likely to be one of the models that qualifies for that free money.

The JuiceBox also has a clever load-sharing option, which can come in handy if you need to charge two EVs at the same time. You can install two JuiceBox units on the same electrical circuit, and they will communicate with each other and adjust their power limits to stay within safety limits while also making sure both cars are charged. It’s not the only charger with this feature, and there are other ways to solve this problem, but it is one of the ways that the JuiceBox stands out from some of its competitors.

A Level 2 EV charger might seem like a serious piece of technology, but it’s more like a glorified USB phone charger. The only true must-have features are electrical safety certifications.

Beyond that, the boxes and cables all do the same thing, so just pick the plug shape that matches your car and your home’s electrical system. That’s it. Wi-Fi and smartphone apps aren’t even important in most cases, because most EVs themselves have Wi-Fi and a smartphone app.

So to stand out from the pack, EV chargers need to do something special. It could be extreme weatherproofing, a bargain-basement price, or clever power-management features. If the charger can’t do anything unique, it ought to at least be affordable and reliable.

The Enel X Way JuiceBox doesn’t have any standout features, and it’s neither cheap nor durable. It’s not even available in a variant with a Tesla / NACS connector. So it’s hard to find a reason to recommend it when there are so many other good middle-of-the-pack Level 2 chargers out there.

The average user rating at Amazon for most JuiceBox variants is less than 4 stars (out of 5), while other Level 2 chargers from big-name and no-name manufacturers alike tend to hover around 4.5 stars or higher. That is a huge difference. There’s a similar gap between the JuiceBox and other popular chargers in Best Buy’s ratings as well.

Common complaints within those reviews, as well as include complaints about intermittent Wi-Fi connectivity, as well as bugs and glitches that seem to have followed a major app update in 2023. Most of the harshest ratings came around the time of the app update.

Any brand can sell a batch of defective products from time to time. But it’s a bad sign when a popular product can’t crack 4 stars on Amazon—especially when the reviews for competing products are much more favorable. It’s possible that Enel X Way has ironed out many of the problems by mid-2024, but it’ll be a while before enough new reviews roll in to know for sure. (We've reached out to Enel X Way for comment, but have not yet heard back from them.)

If you are looking for an affordable yet durable charger with an easy installation process and monitoring system, the JuiceBox is a great option for you. With a range of models to choose from and additional services like the Enel X Way App and JuiceEco, Enel X Way chargers are very popular among EV owners.

At EnergySage, we're your trusted partner on the journey to electrify your home. Imagine a future where your home (and car) is powered by clean, renewable energy, where your car charges effortlessly in your driveway, and where your heating and cooling systems are not only efficient but also environmentally friendly. With EnergySage, this future is within reach. Whether you're looking to install an EV charger, install solar panels, upgrade your existing furnace or AC to a high-efficiency heat pump, or explore other electrification options, our comprehensive guides and expert, independent advisors are here to support you every step of the way. Join the thousands of homeowners who have already taken the leap toward a smarter, greener, and more sustainable lifestyle.

Get your JuiceBox home charger today
Back to the top
Did you find this page helpful?
Discover whole-home electrification
Home solar
rooftop solar icon

Create your own clean energy with solar panels.

Community solar
community solar icon

Enjoy the benefits of solar without rooftop panels.

Heating & cooling
Heat pump icon

Explore heat pumps, the latest in clean heating & cooling technology.

Compare and save on EV chargers for your home