Last Updated September 2022
If you have any questions or concerns about the privacy or security of your information, please let us know.
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Site and/or Services (defined below).
When we use the term, “Personal Data,” we mean information or data that directly or indirectly identifies, describes, relates to or is reasonably capable of being associated with or can reasonably link to a particular individual, consumer or household.
When we use the term “Service(s)” we mean to refer collectively to:
We may collect your Personal Data through different means, when you:
We may collect the following types of Personal Data:
Types of Information You Provide to Us:
Types of Information We Collect Through Technology: When you use our Site, we use technology [such as Google Analytics] to gather information on how visitors are using the Site and Services. Specifically, we use technology to gather information about the following:
An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers (including mobile devices and tablets) and servers to recognize and communicate with one another. We collect IP address information so that we can properly manage our system and gather information about how our Site is being used. This includes the device type and browser you are using, location data, the pages you are viewing and your interactions on the page. Your IP address may be associated with records containing Personal Data. We collect details of visits to our Site, including the volume of traffic received, logs and the resources that you have accessed.
(Please also see our "Cookies Notice".)
Types of Information We Collect from Third Parties: Our Business Partners may submit publicly available information about you and demographic information, from third party sources to better understand your home’s suitability for energy products, and for research to improve our Services.
We only collect the information reasonably necessary to respond to inquiries about our Services, to provide you the Services, to carry out our operations, as required by law, and for the other legitimate business purposes, under applicable laws, as provided below:
We do not monitor or profile visitors to our Site or collect, in any automated manner, any special categories of sensitive Personal Data about you. No automated decision-making, including profiling, is used when processing your Personal Data.
Additional Uses of Personal Data:
In addition to the uses described above, we may use your Personal Data for the following purposes if you become a Registered User. Some of these uses may, under certain circumstances be based on your consent, may be necessary to fulfill our contractual commitments to you, or are necessary to serve our legitimate interests in the following business operations:
We use reasonable organizational, technical and administrative measures to maintain the privacy and security of your Personal Data within our organization. Accordingly, we prevent unauthorized access by a secure firewall and use of security technologies to protect the integrity and privacy of any Personal Data you provide. Although we work hard to protect your Personal Data, EnergySage cannot guarantee the security of any information you transmit to us through online forms and applications, and you do so at your own risk. The Site is not designed to store sensitive personal information such as financial, health or educational records and you should not use the site for that purpose. Please note that email and text are considered nonencrypted (and therefore nonsecure) forms of communication, and can be accessed and viewed by others without your knowledge and permission. For that reason, to protect your privacy, please do not use email or text to communicate information that you consider confidential. Unfortunately, no data transmission or storage system can be guaranteed to be secure at all times. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
We are not responsible for any outcome if you circumvent any privacy settings or security measures. You are responsible for choosing a password of appropriate strength, not sharing or reusing passwords used on other websites, and keeping your password confidential. EnergySage employees will never ask for your password.
This Site is only intended for individuals who are at least 18 years of age. We do not knowingly encourage or solicit visitors to this Site who are under the age of 18.
We are committed to complying with the Children’s Online Privacy Protection Act (COPPA). Our Service is not directed to children under the age of 13 and children under the age of 13 are not to use the Site or provide any information to our Service without express parental consent. We do not knowingly collect personal information from children under the age of 13. If we receive personal information that we discover was provided by a child under the age of 13, we will promptly destroy such information.
California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see YOUR CALIFORNIA PRIVACY RIGHTS for more information.
EnergySage uses payment processors and does not collect financial information.
We may periodically send you relevant marketing alerts and newsletters by e-mail, in addition to our transactional e-mails that we may send to customers. To help improve our Marketing Activities, our email service provider provides us with reporting that includes data based on when you open an e-mail or click on a link included in one of these emails. Instructions on how to unsubscribe from these marketing alerts and newsletters are included in each marketing e-mail.
We may offer benefits to our customers who make referrals of our services. When we do this, we receive Personal Information about new customers directly from those interested in our services, and not from our existing customers.
If you opt-in to receive informational text messages from us, we may periodically send you texts relating to services you have requested, such as product information and appointment reminders. If you opt-in to receive promotional text messages from us, we may periodically send you texts relating to products or services we think may be of interest to you. Instructions on how to opt-out of text messaging are included in our opt-in confirmation text and every Promotional text we send.
To help us improve our Services and/or measure the effectiveness of and improve our Marketing Activities, our SMS service provider provides us with reporting that includes data about whether our message was delivered. In certain text messages, we may include links that direct you to our Site. If you click on any of these links and visit our Site, we may collect your Personal Data through automated data tracking technology. To help us measure the effectiveness of and improve our Marketing Activities, our CRM service provider may also provide us with reporting that includes data based on your visit to our Site and related Site traffic data.
You have choices in how your Personal Data is used and shared. You have the right to:
Account Information: If you are a Registered User and have an account with us, you may update, correct, or delete your Personal Data at any time by (1) logging into your account and modifying your Personal Data, or (2) by emailing us at firstname.lastname@example.org. EnergySage will provide you with information about whether we hold, or process on behalf of a third party, any of your Personal Data. We will respond to your access request within 30 days.
Deactivating or Deleting Your Account: If you have a EnergySage account and wish to deactivate your account, please go to https://www.energysage.com/market/ and click “I’m done shopping” for instructions, but note that we may retain certain information, including cached or archived copies, as required by law or for legitimate business purposes.
Community Forums, Case Studies, and Blogs: Some of our Site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others. To request removal of your Personal Data from our blog or testimonials, please contact email@example.com. In some cases, we may not be able to remove your Personal Data, in which case we will let you know if we are unable to do so and why.
Certain Exceptions to Deletion Request Rights: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Choice and Opt-Out:
Exercising Access, Data Portability and Deletion Rights: To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by emailing us at firstname.lastname@example.org.
Verification of Your Identity: Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may make a verifiable consumer request for access or data portability twice within a 12-month period. You must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
Where you have provided consent to process personal information, you have the right to withdraw such consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. You may do this by contacting us as set forth in the "How to Contact Us" section below.
We endeavor to respond to a verifiable consumer request within thirty (30) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
You have the right to request the following information from us by emailing us at the contact information in the section titled, HOW TO CONTACT US, and we will provide the following information to you upon verification of your identity:
You may opt out of any marketing by us and from the disclosure of your Personal Data to third parties.
Other than as provided above, we may offer you certain financial incentives, as permitted by the CCPA, in exchange for your giving us certain information, which incentives may result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
If you are a resident of the EEA, UK or Switzerland, your personal information will be treated in a secure and confidential manner in compliance with all applicable privacy laws and regulations, including the European General Data Protection Regulation (“GDPR”). Depending on the context in which personal information is provided, EnergySage may be the data processor (“processor”) or data controller (“controller”) of your personal information. In most instances, EnergySage is a processor of personal information submitted to us. The Data Subject owns the data submitted to the Service. If the Registered User requests that EnergySage remove the personal information, we will respond to the request within 30 days.