Posted by:

billysmom3121

System underproducing. Not worth the money or hassle. Installers have disappeared and will not return my calls. Still have high electric costs plus the solar loan payment

EnergySage Customer
Quick Facts
Average Annual Savings

$1,200

Energy Needs Met

25%

or less of electricity

 

What You Need to Know

Description:

37 panels on the front and rear of the house

Other Benefits:

It does make a little bit of electricity. But its way less than we planned on.

Maintenance Requirements:

We don’t know and the installers refuse to take our calls or answer questions. We even contacted the finance company because they said they had a liaison to assist with communication. Its been weeks and we are still waiting for a call. When I call during business hours they just take a message and won’t answer any questions.

Efficiency or Sustainability Improvements:

None. And now other solar companies don’t want to take over our installed system. They can’t warranty it and don’t want to get involved

My Motivation:

We have a 70 year old house. Trying to modernize it.

Advice:

Be very careful about the company you choose. Its lot of money. The systems have 25-30 year warranties but that won’t help you if the installers disappear

Experience with Installer:

We thought the install went well until the roof leaked. It was generating a lot of power. We loved it. Had to get the roof tarped and fight it out with the insurance. Get a new roof. Get the panels back up. Now it makes little to no power at all. Have no idea how that happens. And can’t get any help

Additional Notes:

Would love for the installers to step up and trouble shoot it and get it working again. But the owner does not care.

Open House Info:

We live in La Marque TX on 3 acres right off the interstate. Easy to find us.

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