Susten.energy - Profile & Reviews

I signed the contract with them on 11/25/2019 to install 3.8KW solar system in my house and they did not start the solar installations until February 23, 2020. On the day of installation, one of the 12 panels was broken so they installed only 11 of the 12 panels. Since then, I had repeatedly asked them for a concrete date that they would return to install the missing panel but received empty of promises of "in few days" or "next week" or "soon" and yet even missed a promised date even after a month of waiting.

To inspect their work, I climbed on top of my roof and discovered that they had left holes un-caulked exposing the shingles to the elements. I had taken pictures and asked them to return to caulk the holes but they had ignored my phone calls and texts.

I do not recommend this company to anybody for they are just a middleman subcontracting their work to subcontractors. They have no control of the quality of the work, delivery schedule, and are non-responsive to problems.

Currently, I am still missing a panel while the rest are sitting on top of the roof doing nothing, not connected, not passing inspections. I had tried to request that they either complete the project timely or dissolve their contract, reimburse the costs of installing the last panel so that I could find another contractor to finish the project properly and timely but they have threatened to place a lien on property. I have made 80% of the payments according to the work schedule but they are failing on third phase of installing the panels. In order for them to receive the remaining payment, they must finish the installations, set up the smart metering and passing all inspections.

I have filed complaints with the Department of Consumer Protection Agency and Better Business Bureau in New York for breaching their contract.

Soon, I will be filing with the civil courts for contract breaching.

Overall, I wish I had never dealt business with this company for it has been a nightmare.

I should be enjoying having my solar power right now after paying a hefty sums of money but now I am looking at the annoying panels on top my roof rotten away and having to go to courts for contract breaching.

If I had to do this again, I would try to find a local company rather from an out of state (I live in CT and they are based in NY) and request for references.

After receiving an initial quote and asking questions they never responded until after we had already interviewed multiple other companies and made our decision to go with another company. They also would not respond to emails requesting information.

We’d always wondered how to help out with the environment and change our carbon footprint. A representative from Susten Energy went to our area and we started talking about the possibilities of working with our local utility company, and the grants were available. They handled things with our local township for the zoning stuff and our electric company. The process and installation was smooth and easy.

When looking for a solar panel system we looked around and came across Susten Energy. Upon contacting, the sales person presented us the facts and details of solar systems. We were then convinced to with Susten Energy. Upon signing the contract everything went smoothly, from inspection to installation and getting permits etc. Now we are enjoying the benefits of the system.

After doing a bit of research, my husband and I decided to use Susten Energy for our solar panel installation. The company was incredibly easy to work with. They took care of the entire process for me, all I had to do was sign a few papers and pay. The process was relatively quick, and handled professionally throughout. I have nothing negative to say about my experience with Susten Energy! Great company.

The Susten Energy team were all professional and they gave me an excellent solar price with maintenance and warranty throughout my agreement. Surely, I will recommend Susten Energy to others.

We researched several different solar companies, and we could not have been more satisfied with our decision. From great communication and pricing to wonderful client service, Susten Energy was fantastic to work with.

We have had our solar panels turned on now for 2 months and could not be happier! Thank you Susten Energy team for making the process so easy! The customer service has been great and the sales person was wonderful.

Best panels on the market with most complete warranty. The staffs are friendly and accommodating. The installation was smoothly done. The solar panels are doing great.

Went solar few years ago -- best decision i ever made. Save money, save the planet. And the Susten Energy folks are the greatest. I highly recommend them.

Extremely pleased with the whole sales and installation process. The Sales Rep. from Susten Energy explained everything and we were in constant communication. The system looks amazing. So happy I chose Susten Energy for our new home.

The sales representative of Susten Energy was not pushy, he answered all of our questions thoroughly.Install crew was clean, respectful and very professional. We were kept updated through the entire quote to install process.

These panels have produced more than 100% of my needs for the past 3 years. They have the best warranty. I highly recommend Susten Energy.

I had a consultation with one of the sales reps of Susten Energy. He was able to come to my house and find out the exact solar production of my house. I had talked to another company in the past, and they had no where near the information that the Susten Energy sales representative had.

Susten Energy panels are the best panels available on the market. They are the top shelf of the solar industry. Not only do they look way better than any other panel, they are the most efficient, and have the best warranty. By far the best value in the solar industry I've tried.

We had a solar array installed by Susten Energy late last year. It is working great. Our energy bill has been reduced by about 95%. I especially like the webpage they provided. It gives us up to the minute updates on the performance of our array.

I had Susten Energy install a beautiful all black solar system on my roof. They were the most powerful panels available! Summer has nothing on my electric bill these days. 80% of my usage is covered. Thank you Susten Energy.

Very happy with Susten Energy solar panels and the installation. Our entire electricity bill for the first full 12 months with solar panels was lessen. Susten Energy have been very responsive to any minor issues and updates to the system. Couldn't be any happier and highly recommend the company!

I just wanted to take a minute to review my amazing experience with the Susten Energy team. I worked directly with one of the staff who's very knowledgeable about solar, installation and projections on how much my panels would produce. He was accurate in all of his timelines he gave me and make the process much easier. I am using the panels now for a little more than a year and have had zero issues.

Susten Energy's customer service was good. Throughout the entire process, Susten Energy assigned a personnel to answer all my queries. I was updated regularly by email regarding to every step in the process. Susten Energy makes the whole process of getting solar panels very convenient.

We always wondered how to help out with the environment. We thought about solar but never really considered it was something we could do because it seemed like it is too expensive to make it happen. A representative from Susten Energy went to our area and we started talking about the possibilities of working with our local utility company, and the grants were available. They handled things with our local township for the zoning stuff and our electric company. The process and installation was smooth and easy.

Susten Energy Team installed an awesome solar system on our home. It looks great and lessens my electric bill. The service and the whole process was the best experience I’ve ever had. The people at Susten Energy are passionate about leading the Solar Revolution and they put the customer’s experience as the priority. Couldn’t be happier. Thank you Susten Energy!!!

We had a solar array installed by Susten Energy late last year. It is working great. Our energy bill has been reduced by about 95%. I especially like the webpage they provided. It gives us up to the minute updates on the performance of our array.

When I finally decided to go solar, I've met with other companies to make sure I looked at this from in all angles. I chose Susten Energy as they were the best company to work with because they provided us a personal project coordinator who has the most knowledge and no pressure tactics. The personal project coordinator was happy to spend his time answering all my questions and setting proper expectations.Our panels are up and the customer service team has been absolutely amazing. I would highly recommend Susten Energy.

Susten Energy was very thorough and professional through the entire process - from the fist site visit to the final inspection of our system. The system has met their estimates for energy production, and all costs were as expected. Leandro is a pleasure to work with and I highly recommend Susten Energy.

Susten energy contacted me to follow up on quote they provided on energysage. Even though I told them that I was going to renovate and have a different roofline, they insisted on scheduling an appointment to see the site and discuss in person. They sent me a google calendar invite and everything for mid-day Saturday. They never showed up, called, answered my call or my email.

I've been researching going solar for 2 years. After contacting the 6 highest rated solar companies that I found on an independent website that rates the top 100 companies in the nation in a variety of fields, I still had no panels for my townhouse.

Four of the companies disqualified me right over the phone while talking to me, due to the size and shape of my roof. One, Blue Raven Solar, at least sent 2 reps over to my house. They never went up to my roof, never took any measurements, never even looked at my circuit breaker box in the basement. The only thing one of them did was take a picture of the large tree in my neighbors back yard, that was a potential sunlight blocker, and tell me what a great and wonderful company they were, and that they'd get back to me. But they never did, not even after I emailed them again right after their visit to my house. They did not even show the professionalism to respond to my email.

Solar city on the other hand did send a real engineer. He looked at my electrical system. He went up on my roof and took measurements and sunlight shade readings. They tried to make a system that would produce 50% of my electric needs. But a few days later they pulled out too, when they couldn't put the minimal 8 panels on my roof, due to NY state laws that require 2 ft of clear roof space along the parameter of your roof for fire fighters. They I cannot say anything against. They simply weren't equipped to outfit a home like mine, but they really did try and kept me informed throughout the whole process.

Then came Leandro Salvatico from SustenCorp. He custom designed a system for my impossible to fit roof that would hold FOURTEEN yes fourteen solar panels. It was innovative and is hardly noticeable when you stand in front of my house. It was a marvelous creation by Leandro.

My electric bills which average around $135 a month, dropped the last 3 months to - $15, $18, and $38. His engineer David Lam who did the entire installation, saw through all the bugs that cropped up. And there were several, but he never stopped till he fixed each one, and I got the great production I'm getting now.

If you have a small or oddly shaped roof, save yourself a lot of time and headaches I had to go through and have SustenCorp come over and custom design a system that will work where other companies won't even try.