SolarIcon.com (Solar Icon) - Profile & Reviews

It has been 8 months all material have been installed and we are still not turned on with Service, not very happy at all

They came in & did what was promised. Had one little hickup in communication, but they got the job done efficiently & with professionalism.
They did exactly what was promised.
Bye Bye PGE!
Reccomended

My project is still under review. Company was responsive to my inquiry.

Please note, we ended up using an installer not listed on Energy Sage, they were a referral from a trusted friend. That being said, Marion at SolarIcon was fantastic to work with. They were extremely quick to adjust the quotes based on our specifications. Thank you for the great service and communication!

Although I did not end up using Solar Icon to install my panels, I was very impressed with them and with Marion. They had some of the best prices, and Marion was helpful and responsive as I had lots of questions throughout the process. He was never pushy, and he seemed like he was really interested in helping me understand everything about installing a solar system in my home.

I received a quote from Stephen with Solar Icon and was very pleased with his professionalism, knowledge, & quick response. Stephen was very friendly, responsive and very knowledgeable about solar. I didn't end up going with them (nothing to do with their service or quote) but had such a positive experience I needed to share. Thank you again for your effort!!!

I cannot speak highly enough about this company!

They were very professional and kind. Paul went the extra mile to make sure I was receiving the best deal possible and I never felt like it was about "taking my money" like I had felt when talking to other Solar Sales Agents. He was also Knowledgeable and quick to answer my questions. Honesty is a big deal for me, and I felt like this company was very transparent and had nothing to hide. They were just different than other companies I had talked to. The people that work at SolarIcon are full of Integrity.

I also really appreciate that they included a Free Energy Home Upgrade with the purchase and that they Guarantee the Production of the system or they fix the problem for free. I am so Grateful I came across this company! If you are trying to make the decision on who to go with, I highly Recommend SolarIcon.

I am very pleased with my system and how well the process went with Solar Icon. The couple times that my calls weren’t answered they would get back to me the same day. They took time explaining everything to me and didn’t get annoyed when I would ask a ton of questions. I have an older house and they had to do some extra work in order to install my system. They didn’t require money upfront for the extra engineering work that needed to be done before they could start the job. Another company I got a quote from wanted money upfront because of the extra steps they had to take. Solar Icon went above and beyond to make sure I was happy and that everything went as planned.

The quote included an interest rate of 3.75%. They want you to refi your house to get that. It seemed pretty misleading.

I was going to select this quote, but one of the items offered in the quote was not available, a no-interest loan for the amount of the federal incentive. They said that could only be offered with a loan for the entire job. The quote did not say that. I didn't like the change in terms from the quote so I went with another quote.

These guys are slow/absent in replying e-mails, even when submitting quote. Was very difficult to set up a phone call. Stephen Knudson set up phone call twice, both time no show. These guys must be too busy or do not care. How can one consider buying anything from them that has years of warrantee - will never hear again.

After thinking I had been treated poorly, this company has made things right reaching out to me with phenomenal service.

Great customer service and highly knowledgable. I'm an expert in the aerospace industry and a person who needs to know everything before I purchase. I threw every technical question I could dig up and they didn't bat an eye. Overall they rated as the best value out there on $/W. They were highly willing to negotiate and build to my needs.

Being a commercial installer, puts the confidence I need that they could get the job done.

You won't be disappointed.

I received a quote and had correspondence with Solar Icon and was very pleased with them. Super friendly and responsive and clearly passionate about solar. I didn't end up selecting them but had a positive experience in the bidding process.

I’m very pleased with Solar Icon and their local installer for the outstanding design, permitting and installation process. Stephen Knudson was responsive to my questions and design comments, with frequent updates on my project status. The local installation contractor was excellent as well. They were very quick and efficient in obtaining the local permits, installing the system, and obtaining the PG&E interconnection clearances. The entire process took about 4 weeks from the time I committed to moving forward with the quote, to having an operational system. The quick install far exceeded my expectations!!! Great job Stephen and the Solar Icon team.

Solar Icon was very responsive in their communication, and provided clear and concise responses. Unfortunately, my utility company (SRP) has killed the financial component of solar, and Solar Icon pointed out that it would not make financial sense for me to go solar with SRP.
Good and up-front honest communication gets them a high rating from me.
Note: I did not end up purchasing any system from Solar Icon.

Can't say enough good things about Stephen Knudsen! He answered all our questions thoroughly and quickly. If he didn't know, he found the answer and got back to us right away. Our system took 4 weeks from start to finish, which was a top priority for us.

We went with Solar Icon/Basin Energy because the quote they presented was very competitive and they offered high quality panels. I'm very happy with the look of the finished product!

The only stumble was that the loan "quote" was for a mortgage refinance we really didn't want. We ended up shopping for/finding our own financing for just the solar. Still completely satisfied with how everything turned out!

I had a great experience with Alan Knudson of Basin Energy. He made himself available to answer all of my questions and constructed a very competitive proposal for my solar installation. He didn't try to upsell me on things I didn't need -- he was very interested in understanding what my specific needs were and putting together the best system to address them.

I saw a solar panel system that Basin Energy did on a residence near me and I really liked the look of it. They had a contact sign so I called them up and worked with Alan Knudson to design a system that made sense to me. It took a little over a month from start to finish and I have been enjoying $0 electric bills for just over a year now.

We started working with Basin Energy Service because they gave us the lowest quote we received. We worried that they wouldn't be professional or legitimate.

We were very surprised at the level of expertise and quality of service that the company brought with them. They helped do a rate analysis to save us more money on our electric bill, custom designed a carport to fit our specific needs that didn't clash with our residence and spent time and money making sure our system was installed and maintained very well.

It's been a year since BES installed our system and we had one service call, some of the wiring was mounted to the panel clips which weren't designed for it, they came out and replaced the clips with permanent mounting brackets, they even gave us a complimentary panel cleaning.

Overall we have been very happy with the work they did for us.

we made two appointment with Alan knudson and he missed both without calling to excuse them, is too bad that he represent good company LG