UPDATE: the work was completed Jan 16th after the utility installed the meter and provided PTO. Alex Rosa was helpful in resolving all the issues I previously ran into through installation. Johnny from the subcontractor team was exceptional in resolving issues due to miscommunication during the process. Since the process takes so many steps, be prepared and understand everything involved with solar installation regardless of what provider you choose. Ultimately, Solar Optimum completed the job and resolved all the issues we ran into.
Original Review: During initial site inspection, the guy did not bring a ladder tall enough reach my 2 story house. He said he'd be back in an hour after trying to rent a ladder from Home Depot but never made it back that day and had to reschedule for a week later.
The engineering team got their plans rejected twice by SMUD (the utility company here). They didn't bother to draw up the plans to utilize the pre-wire within the house to hide the conduit from the roof. This added weeks of delay.
Constant delays with permitting, scheduling and emails with various departments that can't help you. The initial sales guy hands you off to other departments and people aren't familiar with your project.
They also used a subcontractor for the actual install which ended up placing the conduit outside of the house and not the pre-wire. They had to come back and reroute the conduit but ended up leaving holes in the roof and the garage (still not full fixed).
The utility company finally came to install the meter but was missing a part to the socket they installed so the job is still not finished.
I signed the initial contract in September 17th and still do not have solar connected as of Dec 30th.