If there were a 0 star rating, I would certainly consider it. Very disappointed by salesman George and the company he represents - Solar Optimum. I saw salesman George less than 2 weeks ago for a solar with battery purchase quote on my roof. Waited 2-3 days but no quote. Then I contacted Ashley via email (she was very helpful), who got in touch with George and I finally got my quote that evening. The last week has been a real struggle to say the least. It went back and forth with George who left out the battery on my original quote, then he left out the Enphase micro-inverters on our revision, then the quote was higher than I expected on another revision, etc. Well the straw that broke the camel's back came today, when he texted me about additional costs for permits that they wouldn't include in their quote. His reasoning "there is not enough profit in the project for us to do that." Wow!
I original got 6 quotes and had narrowed it down to 3, to include Solar Optimum, V3 Solar and Option One Solar. The 2 other solar companies in the running had all additional costs and permits included in their price. I explained this to George but he didn't want to earn my business. Then he ends up badmouthing the other solar companies that I am dealing with. Sounded so unprofessional, desperate sales tactic. This from a salesman that was invited to my home, to present an expensive (over $40K) solar purchase proposal for my home. It's as if he didn't want to listen to our needs and concerns about the system. So his last text to me was "I have spoken with my management team and we are going to pass on your project." In other words, George's presentation was a waste of our time and his company's time. Both the Solar Optimum pamphlets that he handed out and George's presentation was not representative of the customer service that they say they will provide you (Solar Optimum is a short-term 10 year company). And George wanted me to sign the contract last night while I was on the phone with him. OMG! So if I would've signed last night and then found out about these extra costs today (possibly thousands$$$) that weren't covered, that would've been devastating for us financially. BEWARE EVERYONE!!! Does Management truly even know about what happened to us with George?? Would having Mark or Ivan as another salesperson have made a difference??
I am really writing this review not for myself as I am just very disappointed and will move on, but for the dozens of prospective home owners in California that may get tricked into George's presentation and Solar Optimum's beautiful handout pamphlets. Don't be duped into the flashy printed material when it's really the proposal / quote after the presentation that is most important. Read the fine print (everywhere) in the contract! Ask a ton of questions about your electrical panel, your generator, the backup battery options you have or don't have, the kW you actually use and what they will offset, question the Panasonic panels and Enphase micro-inverters that Solar Optimum uses (do your research), the Tesla Powerwall that they use (all of these components are pricey). Ask questions about the labor or service call fees once you have paid your project off or if Solar Optimum goes belly up. Haha. You may be stuck with costly service calls / repairs as the components are covered but not the labor / service calls when the components wear out. Be careful, get plenty of solar quotes, I recommend at least 5. Also read about your solar options on internet too. Lastly, look at other solar companies with favorable reviews (4+Star) to compare Solar Optimum to. You'll be pleasantly surprised to see many favorable reviews other solar companies have that are local (So Cal). Best of luck to you. Hope this review was helpful to you.