Solar Optimum, Inc. Primary Business

  • Installer
  • Energy Auditor
  • Solar O&M Provider
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Solar Optimum, Inc. - Profile & Reviews

  • Installer
  • Energy Auditor
  • Solar O&M Provider

At Solar Optimum, our local experts never take the satisfaction of our customers for granted. That’s just one of the many reasons why we’re dedicated to an unwavering philosophy making our customers our top priority.

LOCAL EXPERTS. REAL RELATIONSHIPS. HONEST TALK.

372 reviews

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  • "A Disappointment"

    Reviewed Mar 27, 2020

    I sent out my original request for an estimate through EnergySage in late July and received the quote from Solar Optimum within a week. I had questions about the quote, but didn't hear back from them for two weeks. I made the $1,000 deposit and the site inspection was scheduled. Two weeks later, I had still not been provided with the final contract. After prodding, I received the revised engineering plan that showed that the original estimate for 27 panels would produce 20% less electricity than originally projected. Not acceptable. I requested a revised plan to produce the original 100% of our current electricity usage and, given a deadline, cancelled the original contract in mid - September. It took Solar Optimum 6 weeks to produce the revised plan, calling for eight additional panels. I signed a new contract totalling $33K ($6K higher) in mid-November, despite learning that a delay in installation to February would reduce my eligible tax credit to 26%.

    Fast forward to February: without my knowledge, Solar Optimum subcontracted the installation out to a different company located 2 hours away from my residence. The subcontractor had not been informed of the roofing materials they had to deal with, and the panels did not show up when and where they had expected, both causing installation to be stretched out over a two week period. Compounding these problems, a wiring mistake resulted in $10k of high-end appliances getting fried. A month later, Solar Optimum has agreed to reimburse estimated repair costs approaching $5k, but no more.

    If I had known that Solar Optimum was simply a solar power marketing company, I would not have selected them for the project.

  • "5 STAR Review!!"

    Reviewed Mar 25, 2020

    We want to give Solar Optimum a solid five star review. They are nothing but awesome. Our sales contact Sean was very patient and helpful and answered all our questions. Solar Optimum made this whole process extremely easy and uncomplicated. They took care of all the paperwork and permits and were fantastic at communicating with us the entire time. We are very happy with our choice of solar company - and we are proud to have gone solar.

  • "Neat and Fast Installation!"

    Reviewed Mar 22, 2020

    Working with Solar Optimum was a wonderful experience. Mark designed my system was very professional and friendly. He explained everything in therms that was easy for me to understand, and when I signed with them, I had a very clear idea of what the process was going to be like, and how much I was going to be saving. He even talked to me about future expansion options. The installation was neat and fast, and my panels look really good. Overall, I only have positive things to say about Solar Optimum. Well done!

  • "Great Rebates & Credits"

    Reviewed Mar 19, 2020

    I called Solar Optimum because I read positive reviews and they made the process so easy. First, They gave me a complete breakdown on how much my system would produce and how much money I could expect to save and then they actually got me some rebates and credits that I didn't know about. I received my first bill today, and it is only $17! Thank you Solar Optimum.

  • "Nice installment process."

    Reviewed Mar 15, 2020

    Shout out Solar Optimum. They are by far the best solar company in California. Their customer service is really great and they took their time answering all our questions as well as explain solar power to us in a way that made us truly understand how we were going to benefit from it. The installment process was nice and the price was not bad at all. We definitely recommend Solar Optimum.

  • "Helpful Service!"

    Reviewed Mar 14, 2020

    From the very first appointment to the day my solar system was switched on, Solar Optimum was beyond helpful. Mark made sure everything went well and kept in touch throughout the process to make sure I was informed of next steps, He took care of pretty much everything I needed and he also made sure I got the best deal. I rally appreciate the service and I am excited about all the money I will be saving from now on!

  • "The best final."

    Reviewed Mar 11, 2020

    I just received notice that I passes inspection today! I want to thank you, Solar Optimum and Alex for making this happen. Form day one, it has been a pleasure working with you, and I appreciate the professionalism and helpfulness you have shown me. To anyone who is looking for the best solar company, call Solar Optimum.

  • "Honest business."

    Reviewed Mar 09, 2020

    Solar Optimum: On time, professional, clear information, fair pricing, friendly and punctual. At no point did I feel pressured into buying anything I didn't need. They were honest and helpful, and the work was done with no problems. I have had my system for almost a year now and I wanted to write this review and give Solar Optimum 5 stars because I have been nothing but happy with my solar panels since day one.

  • "The best solution for us."

    Reviewed Mar 07, 2020

    Solar Optimum did an excellent job installing our solar system! They are by far the best solar company in California, and we highly recommend you call them if you are considering getting a solar system on your home. Alex took the time to explain and educate us about which system would be the best solution for our needs, and we couldn't be more pleased with how he treated us. The quality of their work is impeccable, and they are just good people overall. Five stars from us!

  • "Great Saving."

    Reviewed Mar 02, 2020

    Last summer gave me a good impression of what my bills would look like next season. I decided to look into ways to help me break even. I explored thermal panels for a while but got mixed reviews from friends and websites. I looked into solar next. Solar provided a much larger saving since most my devices were electric and they added if I had an electric heater, the solar could help then. I decided to pull the trigger and get my system installed before the summer months took their toll. I've had my solar up for a few months and have been monitoring my savings from the app that came with it.

  • "Always available for customers"

    Reviewed Mar 01, 2020
    "Always available for customers"

    Reviewed Mar 01, 2020

    I am very happy with Solar Optimum and the work they did for me. They were on top of everything from the beginning, and they're such nice people who genuinely care about their customers. Even after installation, they were still willing to answer questions. They only work with the best manufactures, which means you can rest assured you'll get the highest quality. there is definitely a reason why they have such a good reputation. Call them if you are looking to get solar. You will not be disappointed.

  • "Tax Credit."

    Reviewed Feb 28, 2020

    These guys are the best! They did literally everything for me. They even walked me through the solar tax credit and other rebates. The whole environment at Solar Optimum is so positive, friendly and honest/ethical. It was clear that they did everything they could to get me the best solution at the best price and to make sure I understood everything they were doing. If I could give them 6 stars, I would.

  • "great experience"

    Reviewed Feb 27, 2020

    solar optimum handled my installation on my home. all of the techs and installers were incredibly professional and the project was finished ahead of schedule.

  • "EV Charger"

    Reviewed Feb 25, 2020

    We recently added more panels to our solar power system. We first got solar from Solar Optimum 3 years ago. When we contacted Solar Optimum for an add-on because we purchased two electric vehicles so our consumption has gone up. It was great that they remembered us. That shows that they care. Their customer service is excellent! We are having our additional panels installed this month, and we are very excited.

  • "Solar optimum."

    Reviewed Feb 23, 2020

    The solar is completed and running

  • "Poor communication"

    Reviewed Feb 19, 2020

    When we contacted with Solar Optimum to install panels, we were assured the project would be done in approximately three months. It was five months before they even got plans to the city for approval. It will end being around seven months before we are able to switch. I often did not receive replies to emails or phone calls, and some replies were so confusing as to be useless. The people I dealt with in person were excellent, and I assume the materials and workmanship were good. But the communication was sorely lacking and the slowness was truly frustrating.

  • "Poor Communication"

    Reviewed Feb 14, 2020
    "Poor Communication"

    Reviewed Feb 14, 2020

    I requested a quote for a specific set of solar panels and inverters from Solar Optimum. Ryan Howe responded saying that he would check with his ordering team and get back to me. After 3 days of being put off, I ended up emailing Ryan Howe telling him that there was no need to proceed. 3 days of not having an answer on a quote request may be acceptable to Solar Optimum, Ryan Howe, and some customers but not to me. How long would it take for Solar Optimum or Ryan Howe to respond to a service request..? I'm not about to find out. Best of luck to Solar Optimum, Ryan Howe, and any customer who decides to use their service.

  • "25 Years Warranty"

    Reviewed Feb 08, 2020

    Solar Optimum was a complete game changer for us! We had been in touch with a handful of other solar companies prior to contacting Solar Optimum, and they all seemed very similar in their offers (and not quite what we wanted). When we called Solar Optimum, we didn't expect much to be honest, but we read the reviews and thought we had to give it a go. We're very happy we did! if we didn't called them, we would have missed out on a really great deal (specially the 25 year warranties they offer). Our solar representative was very knowledgeable and helpful, and it is clear that this company has been around for a while.

  • "Problem Solving at Last!"

    Reviewed Feb 03, 2020

    I have had some issues on communications with Solar Optimum and I posted a review accordingly. Alex immediately called me and has assured me that he will assist in resolving the issues and moving the project forward.

    Hopefully my experience was an anomaly and things will improve from here.

    I will update review when work is complete.

  • "Professional Representative!"

    Reviewed Jan 31, 2020

    We used Solar optimum when we wanted solar panels on our home about a year and half ago and we love our solar system. Our representative at Solar Optimum was Alex and we were very impressed with him. He explained everything to us so we really understood what we were doing and how much we could expect to save on our utility bill and we knew we were in good hands. He even made sure we got the federal solar tax credit. Solar Optimum gets 5 star from us!!!

  • "Quick Installer."

    Reviewed Jan 29, 2020

    Solar Optimum is a great company to work with. I was looking for an experienced solar company and learned that they have been in business for 10 years-- Which is a big deal with local installers. The energy sales rep did a very thorough job explaining their solar offering, gave us competitive pricing for top of the line solar products and provided a lot of details with the installation process. I was adamant about getting the 30% tax credit before the end of the year. The installation team was very fast and efficient completing the whole project in less than 2 days. We now have a beautiful constructed Panasonic 8.5 KW system that is humming along nicely. If you're looking for a trusted company to install your solar, Solar Optimum should be at the top of your list to call.

  • "Great Customer Service."

    Reviewed Jan 26, 2020

    Mark H took great care of my family and our needs for solar. He provided great customer service, follow up and education through the entire process. I work in customer service and really appreciate it when companies I chose to work with deliver the same value that I expect. I'm looking forward to reaching back out to Mark and Solar Optimum once I'm ready to move forward with the home battery. I highly recommend this company. You won't at all be disappointed.

  • "Professional Installer."

    Reviewed Jan 21, 2020

    Great bunch of folks to work with. They are very friendly and straightforward, and I got an estimate quickly after calling them. They took care of everything from the moment I signed with them, and they were great at keeping me up-to-date. The installation happened last week, and I am very pleased about the seamless process. Prompt communication, friendly staff and professional installers!

  • "Great Service!!!"

    Reviewed Jan 19, 2020

    Sean, our solar rep, was extremely helpful and knowledgeable and answered every question we had about the estimate we received from him.
    During the process, which took about 2 months total, he was always there with updates! The installation team were great too, and we are very happy with our purchase. we recommend Solar Optimum to anyone who wants to get a great price and great service!!

  • "Satisfied residential user."

    Reviewed Jan 12, 2020

    I bought my solar system through Solar Optimum about 10 months ago, and it is working perfectly! I chose Solar Optimum because my friend had recommended them to me, and they lived up to everything he told me about them. They are very good and very helpful and bent over backwards to engineer the perfect system for me. There was a slight delay in turning the system on but that was more on the delay due to the city and utility.
    I am planing on adding more panels in the future since I'm looking into an electric vehicle, and I am also talking to them about maybe installing a battery backup. I will continue to do business with Solar Optimum and I highly recommend them.

  • "Good decision with best benefit"

    Reviewed Jan 11, 2020
    "Good decision with best benefit"

    Reviewed Jan 11, 2020

    I wasn't super clear on what solar was or how I could benefit. I noticed a lot of homes in my neighborhood had these systems installed on their roof.
    After some research I met with a few companies. They all come in quick to sell me something I still wasn't sure I needed. The final appointment I had setup was with a local installer, Solar Optimum.
    They took the time to go into great detail answering my questions. It sounded like I had found my company. I signed and started the process which only took less than 3 months. I was able to get my roof fixed at the same time and earn back some money which made my decision easy to make. I would recommend them to anyone looking to get an honest quote.

  • "Honest and realistic."

    Reviewed Jan 09, 2020

    I shopped around for a couple of months before choosing Solar optimum. They had the best warranties and best reviews and even though another company promised a faster installation, I felt much more comfortable in the hands of Solar Optimum. I would rather have a quality team working with me than some quick solution that will not work well in the end. I give them bonus points for being honest and realistic. I have had my solar panels for almost four month, and I have no complains.

  • "Satisfied but some issues along the way"

    Reviewed Dec 30, 2019
    "Satisfied but some issues along the way"

    Reviewed Dec 30, 2019

    UPDATE: the work was completed Jan 16th after the utility installed the meter and provided PTO. Alex Rosa was helpful in resolving all the issues I previously ran into through installation. Johnny from the subcontractor team was exceptional in resolving issues due to miscommunication during the process. Since the process takes so many steps, be prepared and understand everything involved with solar installation regardless of what provider you choose. Ultimately, Solar Optimum completed the job and resolved all the issues we ran into.

    Original Review: During initial site inspection, the guy did not bring a ladder tall enough reach my 2 story house. He said he'd be back in an hour after trying to rent a ladder from Home Depot but never made it back that day and had to reschedule for a week later.

    The engineering team got their plans rejected twice by SMUD (the utility company here). They didn't bother to draw up the plans to utilize the pre-wire within the house to hide the conduit from the roof. This added weeks of delay.

    Constant delays with permitting, scheduling and emails with various departments that can't help you. The initial sales guy hands you off to other departments and people aren't familiar with your project.

    They also used a subcontractor for the actual install which ended up placing the conduit outside of the house and not the pre-wire. They had to come back and reroute the conduit but ended up leaving holes in the roof and the garage (still not full fixed).

    The utility company finally came to install the meter but was missing a part to the socket they installed so the job is still not finished.

    I signed the initial contract in September 17th and still do not have solar connected as of Dec 30th.

  • "Useful Proposal"

    Reviewed Dec 29, 2019

    I was actually walking through my neighborhood on the way to the market when I noticed Solar Optimum truck. I asked some questions to the techs who directed me to call the company. I spoke to a sales person who helped me set up my appointment with Ted. We went over my proposal and he waled me through a lot of the questions I had.
    My system went up with few delays mostly from the city. I love the system I have and the futuristic look and feet of my home.
    Thank you again.

  • "Great Installation Crew"

    Reviewed Dec 21, 2019

    I'm Very happy with my PV system from Solar Optimum. It was installed in June, and I've been waiting to write this review until it had been up and running for while. My system is performing as expected and I am very happy.
    Working with Alex was great He was very professional, thorough and patient in answering all of my questions. He took his time to make sure I had the best possible solution designed for my needs.
    The installation crew was also great and efficient. I had one minor issue, which turned out to just be misunderstanding, and Solar Optimum handled it better than I could have anticipated!!
    I highly recommend Solar Optimum to anyone who might be interested in going more green and saving money.

  • "Positive research!!!"

    Reviewed Dec 19, 2019

    After doing research for over 6 months, we finally found Solar optimum. Our representative understood exactly what we wanted from our very first meeting, and once we signed with them, it was smooth sailing from there. We experienced nothing but great knowledge, a polite and honest crew and great customer service. We actually don't have one single negative thing to say about our experience, so we definitely are recommending Solar Optimum!!

  • "High Level Service!!!"

    Reviewed Dec 16, 2019

    I was referred by Solar Optimum by my neighbor George who installed a beautiful Panasonic solar system on their home. He highly recommended that I contacted and meet with a couple of solar companies including Solar Optimum. The rep that I worked with was Mark who answered all of my questions and really made me understand the benefits of solar and the battery storage. Long story short, I also purchased a 7.2KW system and the Tesla Powerwall battery. The process was for the most part smooth and the installation team was great. There was a slight delay in turning on the system thanks to the utility company taking their sweet time. Overall, I am very pleased with the product, price and level of service that I received from Solar optimum. I noticed a few of 1-star and 2-star reviews posted here recently about this company and I don't find it credible. This company has been around for over a decade and are by far much more professional and timely than the other solar installers I interviewed.

    Mark Howe
    Installer
    Response from Solar Optimum, Inc.
    Responded Dec 17, 2019
    Response from Solar Optimum, Inc.
    Responded Dec 17, 2019

    Hello,

    Thank you very much for the kind words, I really appreciate them as well as your business. Please let me know if you need anything.

    Mark Howe

  • "Issues currently resolved"

    Reviewed Dec 09, 2019

    The company seems to be having some growing pains. They seem like a good company based on the multitude of positive reviews but appear to have taken on more projects than they are capable of managing in an orderly fashion. After a couple months of poor communication and long delays and setbacks, the management reached out to me in response to a negative review. They have since been extremely communicative and my project is now scheduled to be installed next week. I will update my review when the work is completed. I am unable to remove this review until the work is completed so I am temporarily leaving giving them 4 stars for their recent effort.

  • "They value their customers"

    Reviewed Dec 09, 2019

    Got off on the wrong foot a little but appreciate that they got back quickly and addressed a lot of concerns. I can tell they're quickly growing, but when I do have interactions with them it is professional and friendly.

  • "Trustable Business"

    Reviewed Dec 07, 2019

    Going solar was an easy choice for us. We had a tremendous bill we paid to the utility monthly and it seemed the only direction it was moving was higher up.
    We met with a few companies and finally decided to go with Solar Optimum. They had a great record to start with and after meeting with Sean soon found out why they were so trusted.
    He presented me with all the facts I needed to make my decision. The install was smooth, my system went up with ease and has since allowed me to wonder why I hadn't pulled the plug before.

  • "Saving on utility"

    Reviewed Dec 01, 2019

    Solar Optimum installed our system last September and we have not had any problems since then. In fact, we love seeing the saving on our utility bills. The Process went perfectly smooth, and even after the installation, Solar Optimum was ready to answer some technical questions we had. We appreciate the level of service they've shown us, and we recommend Solar Optimum to anyone who might want to go solar too.

  • "Federal Tax Rebate"

    Reviewed Nov 29, 2019

    I was under a bit of a tight deadline with my solar system because I wanted to make sure I could get the full federal tax credit before Dec 21, and I appreciate how Solar Optimum worked very hard in order to meet that deadline. They know the process very well and their planning and project management is great. My system works exactly as it should, and overall I am very pleased with my experience with Solar Optimum.

  • "successful experience"

    Reviewed Nov 27, 2019

    We interviewed several solar companies before choosing Solar Optimum. When we talked to Shawn from Solar Optimum, we instantly knew that we could trust him and his knowledge. He understood what we wanted and he created different options for us to choose from to make sure we were happy with the solution. We are happy with the system we chose and with the service we experienced. The installation team was efficient and timely.

  • "Post-sale response needed improvement, Schedule delays"

    Reviewed Nov 25, 2019
    "Post-sale response needed improvement, Schedule delays"

    Reviewed Nov 25, 2019

    edited Dec 2 - to reflect receiving responses after the initial review on EnergySage, but schedule still risky.

    I signed my contract on 8/28/2019, and had a smooth experience up thru the Design Complete milestone on 9/24/2019. I received multiple assurances we will complete the project by year-end so that I can receive the full tax rebate.

    I got 2 auto generated emails in early and mid Oct advising the design has been submitted for permitting and will take up to 2 weeks. It's now Nov 25 and despite 5 emails and 2 calls to chase for an update there's been no response from the Operations team, and only my salesperson who answers but says it's with Operations.

    It took posting a negative review on EnergySage to get responses and updates on my project, and I am editing my review to reflect the delayed response to explain issues with San Diego city approvals and changes requested. Nevertheless, the promised year-end schedule is still in doubt. I hope we can close the project on time as I've seen other reviewers have posted.

  • "Ontime Service"

    Reviewed Nov 22, 2019

    We are very happy with Solar Optimum. For the most part, my solar system remained on schedule as promised with exception of a one day delay from the utility company. From the moment we signed the papers until we switched on our system, it took about 3 months. Whenever we had a delay, the team were very quick to resolve it and kept us informed, and we know that unexpected challenges can occur, so it wasn't a big problem. We love our new solar system and are excited to see savings on our next bill.

  • "Excellence like I haven't seen in years!"

    Reviewed Nov 22, 2019
    "Excellence like I haven't seen in years!"

    Reviewed Nov 22, 2019

    Solar Optimum provides the best customer service and workmanship that I have seen in many years. It's nice to know that they did not "cut any corners" in installing my solar and Tesla system. Any time I've had questions I've had no problem contacting Ryan, Nataly, Alex, or Garen and each has been happy to answer my questions thoroughly. I highly recommend Solar Optimum for your solar and power storage questions and needs, they will take excellent care of you long after your system is up and running. Thank you to all of you who helped this come together so smoothly!

  • "High level of safety with Solar"

    Reviewed Nov 20, 2019

    After retirement I moved up to be closer to my kids. We loved the home and the neighborhood but were not used to these rolling blackouts that we had heard of. Sometimes it was only for an hour or two but other times would last hours into days. The generator we had worked but was noisy as heck and required constant refueling. We finally decided to look into solar and battery since some of our neighbors had already gone that route. I can't tell you the level of comfort and safety these two additions have brought to us. knowing we can be self sufficient despite the conditions outside.

  • "Solar Energy"

    Reviewed Nov 17, 2019

    After I bought my summer home and spent a great deal of time traveling back and forth between the two homes, I found the expenses had also increased and I needed to find a way to make it all possible. A friend at work had just turned his solar on and never stopped talking about it. I decided to try out Solar Optimum as well since they installed his. Not only did they cover both areas and were able to install both homes but the value of the product itself has proven itself month after month.

  • "Great solar service for my commercial and residential property"

    Reviewed Nov 16, 2019
    "Great solar service for my commercial and residential property"

    Reviewed Nov 16, 2019

    I've been a loyal customer to Solar optimum for many years now- although I don't typically write reviews, I figured it would be worth it as I've been pleasantly satisfied with the service throughout the years and figured I would let everyone on the interwebs know too. I've been a client of Solar Optimum for at least 5 years now, having originally installed it on my commercial property. Because it did so well there, I decided to add it to my residential home as well. Over time, I've seen how important of an investment adding solar to my home has been, that I went a step further and also included the Tesla Powerwall to my home as well. Being the annoying client and customer that I am, the team at Solar Optimum has been nothing but professional and efficient since the day they stepped foot on my property. I know I may have been a demanding customer at times but the team's sense of urgency and quality of work have not once faltered since originally working with them. I would highly recommend this company for your solar needs.

  • "Stressful, unprofessional, and jeopardized my roofing project"

    Reviewed Nov 15, 2019
    "Stressful, unprofessional, and jeopardized my roofing project"

    Reviewed Nov 15, 2019

    This interaction with Solar Optimum says it all:

    "My name is Mark Howe, Sales Director of California for Solar Optimum.
    I understand that we had a small hiccup with your project and I would love to discuss and hopefully resolve to advance your project."

    My response:

    "Hi Mark, no need for discussion. The project has been canceled. Our roof was left open and the project was delayed by three days as a result of not getting footings installed in time. Luckily our roofer has been flexible with timing, however I have no desire to work with your company and will not recommend."

    Rainier deOcampo
    Installer
    Response from Solar Optimum, Inc.
    Responded Nov 18, 2019
    Response from Solar Optimum, Inc.
    Responded Nov 18, 2019

    As you know your project was at the beginning stages and had not even gone through permitting. You signed your contract at the end of October, and have rushed us constantly to complete your project . We completed a site assessment on October 30th and reviewed it quickly in an attempt to accommodate you. However, you decided to cancel the project once we relayed pertinent information specific to your project because you wanted everything to fit around your roofing schedule. While we try to meet the needs and requests of our all our customers, we simply are not going to cut corners. We have been in business for a long time and built our trusted 5-star reputation because we do quality work, offer the best equipment, industry-best warranties, and have competitive prices. If you can't see the value in what we offer than this is probably for the best.

  • "Quick Installation"

    Reviewed Nov 13, 2019

    Being a first time home buyer, the concept of adding solar to my home was always one of the first things I wanted to add, especially living in a place like SoCal where the weather allows us to reap the benefits of solar energy. It's been a lengthy process to say the least, but one that I am thoroughly enjoying to learn more about. Although I was quoted a specific timeline for my solar panel installation, the installers were able to complete the installation early without sacrificing the quality of their work, which made me really happy.

  • "Extremely Good Crew"

    Reviewed Nov 09, 2019

    The team at Solar Optimum is the Best!! They were amazingly patient with us despite all of our questions. They are extremely good at what they do. We went into the whole solar process very excited but also a bit nervous because it was such a big investment for us. But they quickly proved to us that we had come to the right place. Mark was our sales rep. We felt like we were in the best hands. I recommend this company for solar users.

  • "Service"

    Reviewed Nov 06, 2019

    They did a great job with my solar system. I had been in touch with Solar Optimum about a year ago to get a solar system, but due to some unexpected challenges on a personal level I had to put that on hold. When I reached out to them again three months ago, they remembered me and were ready to pick right up where we left. Everything went beautifully and without hiccups and my panels are performing perfectly.

  • "Customer Service."

    Reviewed Nov 01, 2019

    Solar Optimum is an incredible team of professionals and just overall good people! Everything single promise they had given us, they kept. They gave us genuine recommendations and advice no matter how many questions we had or how long we needed to think about decisions, and their installers did a fantastic job. every step of the way was timely and a good experience and our new solar system feels like a fresh start. We are beyond thrilled and highly recommend Solar optimum!

  • "Great Rebates!"

    Reviewed Oct 25, 2019

    I was hesitant on going solar for a while due to the cost since I knew I had some upgrades to complete at my home. I quickly found out that much of the cost had rebates and credits and that I could get to help lesson the cost. After meeting with some reps I was happy to pick Solar Optimum for the job. Their presentation was very professional and their rep was able to answer my questions without a pause. I felt he was well informed and that what I look for with any company I go with.

  • "Full Time Service"

    Reviewed Oct 21, 2019

    Solar Optimum is a great company to do business with. I was extremely happy with their work and have referred them to many people. What impressed me was the fact that I could call at any time and get a full update on my project. I enjoyed knowing they have staff dedicated to each step until completion. I find most companies I call hardly get back with answers. It's hard pressed to find a company that actually does what it says....Thank you again Solar Optimum team.

  • "Never got back to me"

    Reviewed Oct 20, 2019
    "Never got back to me"

    Reviewed Oct 20, 2019

    I spoke to one person and arranged for a call back a few days down the road. Never heard from anyone again!

    3 people found this helpful
    Rainier deOcampo
    Installer
    Response from Solar Optimum, Inc.
    Responded Oct 21, 2019
    Response from Solar Optimum, Inc.
    Responded Oct 21, 2019

    Mrs. Tabu,

    Thank you for reaching out. In an attempt to resolve this we have made multiple attempts to reach you and have not been able to get a response. Please send a private email to: marketing@solaroptimum.com so we can address any issues you may have experienced.

  • "Fantastic Experience!"

    Reviewed Oct 18, 2019

    Solar Optimum was the second solar company out of four that we contacted. Out of all four companies, they were the ones with the most experience, and they do solar projects for homes but also for larger projects. The process was GREAT! They kept us updated all the time, and they were very respectful and professional. We switched our system on recently so we can't yet tell you how much we're saving but I had to write this review because our experience with Solar Optimum has just been fantastic.

  • "QUICK INSTALLATION WITHOUT PROBLEM!!!"

    Reviewed Oct 13, 2019
    "QUICK INSTALLATION WITHOUT PROBLEM!!!"

    Reviewed Oct 13, 2019

    Solar energy is very complex and Solar Optimum know what they are doing. In our opinion, they were professional and helpful and did a great job designing and installing our new solar system. They are very detail-oriented and we got the feeling that they really want to do things right. They are very efficient, and they do things quickly, but it is without rushing the process. Overall we are very happy that we chose them over some of the other solar companies we talked to.

  • "Solar optimum is great!"

    Reviewed Oct 13, 2019

    Loved the service with solar optimum. Everything ran smoothly and they helped explain anything i didn’t understand. So glad we used them!

  • "Available Customer Service."

    Reviewed Oct 12, 2019

    I highly recommend Solar Optimum. Erik was easy to work with. He is very knowledgeable and puts his customers first!!! He answered all my questions to my satisfaction and he was available when I needed him. I think Solar Optimum has the best, most dependable team out there, and I felt at ease with how they handled my project. Their level of customer service is incredible!! Thank you Erik and the rest of the team at Solar Optimum!

  • "Great final result."

    Reviewed Oct 11, 2019

    The best solar company in California! A couple of friends of ours recommended Solar Optimum to us when we started talking about going solar. They were the first company we interviewed, and they encouraged us to talk to a few more companies before deciding, so we did. we interviewed 4 other companies, but none of them measured up to Solar optimum, so we came right back to them. primarily because of their deep experience and professionalism, and also because of the top brands they carry. They installed a 8.5 KW system on our home, and they took care of everything throughout the entire process. We had no hiccups or delays, and we are extremely happy with the end result.

  • "Comprehensive quote and great follow-up"

    Reviewed Oct 09, 2019
    "Comprehensive quote and great follow-up"

    Reviewed Oct 09, 2019

    I was very happy with the communication and level of detail Ryan with Solar Optimum was able to provide as well as responsiveness to subsequent questions. Very good experience.

  • "Polite and Efficient Crew."

    Reviewed Oct 07, 2019

    This place is great! Everyone on the team is hardworking and very knowledgeable. Through all my communication with Solar Optimum, I have been impressed with their service from everyone on their team, the pricing and the products they recommend. When it was time to install the system on my house, the installers were the same: polite and efficient and clean! I only have positive things to say about my experience with Solar Optimum.

  • "Great Saving!!!"

    Reviewed Oct 05, 2019

    I have already recommended Solar Optimum to my friends, family and coworkers because I am so happy with what they did for me. I am saving so much money every month that I can't think of single reason why you would NOT get solar. I had 36 Panasonic panels installed on my roof four months ago, and they are working PERFECTLY. Thank you Solar Optimum! you great.

  • "Handling paperwork and documents"

    Reviewed Oct 04, 2019
    "Handling paperwork and documents"

    Reviewed Oct 04, 2019

    We owe a big THANK YOU to Solar Optimum for giving us the perfect panel array, amazing service and just professional and courteous behavior. They handled all the paperwork and the communication needed to obtain permits and permissions from our HOA. Their installers did a fantastic job too, making sure the system didn't look like eyesore. We are very appreciative and highly recommend Solar Optimum.

  • "We are truly pleased to have selected Solar Optimum!"

    Reviewed Oct 04, 2019
    "We are truly pleased to have selected Solar Optimum!"

    Reviewed Oct 04, 2019

    The Solar Optimum people and their contractors were well-informed, accessible and performed completely as expected. We could not be more delighted.

  • "Unbeatable Offer"

    Reviewed Oct 01, 2019

    I moved into my current home about a year ago. I knew then there was much renovating to be done. I got started on doing outside fixes when I found out my roof was in need of being replaced. While searching for a qualified roofer I found out getting solar at the same time would help get some of my cost back. I met with Ivan at Solar Optimum who was the best to work with. He seemed as excited about my project as I was. In the end I got my roof redone, the solar put in and my panel upgraded for a cost that was unbeatable.

  • "The best referral program."

    Reviewed Sep 30, 2019

    When I decided to finally go solar I had gone through "the process" and put in a lot of time with my search. later I was told about a referral program they had and was referred to Solar Optimum by family friend. After meeting with them it was easy to see why they were one of the top choices. There presentation was spot on and they hit every question with a great answer. not only did I feel safe with my choice but felt informed more than before. It's easy to see why their referral program is so popular.

  • "Pressure Sales Tactics ... Don't Trust"

    Reviewed Sep 30, 2019
    "Pressure Sales Tactics ... Don't Trust"

    Reviewed Sep 30, 2019

    I just got off the phone with a representative named Daniel Rollins. He immediately started pressuring me to make a decision without even coming out to our house to do a site visit to assess our solar and other electrical needs and was only quoting from the quote sent via EnergySage. He said it costs too much time and money to conduct site visits and can do all of the assessments via photos and information provided. The company would only send someone to do a site visit once an agreement was signed. Offered to answer the many questions we have over the phone. Who does that? This is a major home improvement project. Didn't feel confident. Immediately, said no.

    4 people found this helpful
    Rainier deOcampo
    Installer
    Response from Solar Optimum, Inc.
    Responded Nov 07, 2019
    Response from Solar Optimum, Inc.
    Responded Nov 07, 2019

    Hi Heather,

    Thank you for your valuable feedback. We are always looking for ways to improve our customer experience. Since this post, I know you have been speaking with Marc and even though you are not planning on going solar this year, we hope that your experience with Solar Optimum has improved from your initial interactions with us. If you have any questions or concerns, please send us a message to: marketing@solaroptimum.com.

  • "Life Time warranties and Customer service"

    Reviewed Sep 28, 2019
    "Life Time warranties and Customer service"

    Reviewed Sep 28, 2019

    I wanted to write my review to relate my story to all the people asking me about my experience. I told everyone about the research I did when finding my solar company. I went through many finding out if they even covered my area. Once I found companies who did I looked at their products, Financing, options, warranties as well as their licencing. I sent out my info to about 4 companies who all sent in similar bids. In the end due to both materials and pricing I felt I got the best price and service from Solar Optimum.

    1 person found this helpful
  • "Unbelievable Service."

    Reviewed Sep 25, 2019

    Solar was great decision. I saw one of my neighbors had started an install at their home. Soon after looking into what solar was I decided to meet with some companies. After a few lengthy discussion I decided to go with company who offered the best value for my home. They installed my system within 3 months which allowed me to save through the summer months. The comparison after is unbelievable.

    2 people found this helpful
  • "Bait and Switch"

    Reviewed Sep 25, 2019
    "Bait and Switch"

    Reviewed Sep 25, 2019

    I really wanted to work with these guys based on their reviews here. The bid submitted via Energy Sage looked great! A bit higher, but fair price, 103% of power promised, responsive sales guy. When I spoke with them, they then suggested I increase my system to 130%. Great! I was stoked! Everything went dramatically downhill after that.

    They sent me a revised bid, offering only 49% coverage even with the extra panels. What really irked me was that the bid had a picture of large tree blocking part of my roof, but that tree has not been there for years! Then the pictures they provided had 2 pictures of my roof and a 3rd picture of some completely random roof!! How's that even possible? Their placement of panels made no sense based on how the sun hits our house. I should have just run right then, but I really wanted to make it work with them. I asked if they wanted to come look at the site to better understand it and be sure their bid was accurate, given all the mistakes they clearly made in their bid. Get this: they said it would cost me $500 for them to send someone to basically check their own mistakes!!! I even explained that I have like 6 friends ready to do solar and will go with whoever I choose, and even that wasn't enough to motivate them to just come to my house and see there's no tree, the sun is actually over there, etc. I also told them I planned to give this honest review and gave them multiple opportunities to just send someone to our house.

    I called another company that also bidded through Energy Sage (an actual installer and not some multi-level sales opp like these guys seem to be) and he came out the *same day* to look at our property. Yeah, I went with that company instead.

    3 people found this helpful
    Rainier deOcampo
    Installer
    Response from Solar Optimum, Inc.
    Responded Oct 10, 2019
    Response from Solar Optimum, Inc.
    Responded Oct 10, 2019

    Mr. Osder, we would have liked to work with you as well. It is our policy to have an agreement prior to conducting a detailed and costly site assessment. The satellite imagery from the software we use is great for giving us proposals, but as evidenced in your case, it is not always able to give us the most accurate information. Therefore once a commitment is received, we conduct an in-person site assessment to get the measurements and shade reports specific to your home. While some companies may be willing to conduct a site assessment prior to commitment; to provide the level of warranty, service, and long-term commitment to our clients; we are unable to adopt that practice into our business model. We have reached out multiple times to see how we could come to terms with you, but we have been unable to reach you as it seems that you have moved in another direction.

  • "Getting best service!"

    Reviewed Sep 23, 2019

    Getting my solar installed was really easy to do after researching my choices. I met with so many companies that all pitched similar system. The reason I chose Solar Optimum for my install was the level of know how I received at every stage.No matter who I talk to over there I was always given full answers and options. I learned a lot and feel I made the best choice.

  • "Polite and professional installation team."

    Reviewed Sep 21, 2019
    "Polite and professional installation team."

    Reviewed Sep 21, 2019

    I spent so much time researching solar companies in Southern California. I looked at the big companies and the small ones, and I tried to compare them to each other based on price and warranties and of course reviews, and I wish I had found Solar Optimum sooner. I liked Sean and his attitude. He is true people- person, and I didn't feel like it was pure business for him, when we sat down to talk about which solution would be best for my home. When it came to the installation, the crew that came to set it up were all very polite and efficient. No harm was done to my property, the panels look great, and I am very pleased with how the project turned out.

    1 person found this helpful
  • "Upgrading My Solar System"

    Reviewed Sep 17, 2019

    It's been a few years since I got my solar system through Solar Optimum. I am now considering adding more panels, and I didn't have to think twice about who to call. Solar Optimum is the best there is! My system is perfectly, and I haven't had any problems in the 3+ years they've been on my house. When I called Solar Optimum to discuss adding more panels because my usage has gone up lately, they remembered me, which shows that they actually care about their customers. They gave me very fair quote, and just like last time, the process was quick and problem-free. I may even consider adding the Tesla battery soon too.

    1 person found this helpful
  • "Good Experience!"

    Reviewed Sep 16, 2019

    Our experience was great and we have no problem recommending Solar Optimum to other potential friends and family members. What we were especially impressed with their knowledge and their customer service. They kept us posted every time there were any updates, and it was easy to get a hold of them through email and phone. They are all very polite and professional. We are so happy with our system and we are pleased with our entire experience!!

  • "bid review responses"

    Reviewed Sep 16, 2019
    "bid review responses"

    Reviewed Sep 16, 2019

    They were timely in response to my questions and were happy to revise their quote based on my requirements. They also provided a quote for a MPU.

    1 person found this helpful
  • "Easy to work with"

    Reviewed Sep 15, 2019

    Super easy process and very competitive price. Work was
    completed and activated within 5 weeks of the signing of the contract. Had a neighbor who was waiting on a company for over 7 months who I referred and they had them up and running in 2 months as well. Panels and system have been producing as much as advertised with zero issues and we have over-generated over $500 since system was installed in November.

  • "Awesome referral program."

    Reviewed Sep 14, 2019

    Solar Optimum is the perfect solar company! Great prices, great brands, and great service. And what's even cooler is their awesome referral program. They actually paid me for referring my colleague when she decided to get solar as well (and I would have done that anyway because my experience with Solar Optimum was nothing but positive). I truly recommend them to anyone who want solar. They are so nice and great at what they do.

    1 person found this helpful
  • "Helpful Recommendation!"

    Reviewed Sep 10, 2019

    In connection to remodel project of our home, we contacted Solar Optimum to see if it would be possible (and that it would make financial sense) to add a solar system to the roof since we were already going to be doing construction. Mark was very helpful and walked us through everything we could expect with solar system and gave us recommendations based on what we wanted out of it. We definitely got the sense that Solar Optimum does NOT operate on a "one-size-fits-all" philosophy because they took our needs and wishes seriously when putting together our design and offer. Great company!!

  • "Knowledgeable Employees."

    Reviewed Sep 09, 2019

    We are so happy with our entire experience with Solar Optimum. They listen and actually only offer what is best for YOUR needs instead of just trying to get you to pay as much as possible. They are very knowledgeable and it is reassuring that they have existed for more than a decade. Many solar companies don't. If we had to do all the research and applications ourselves, we are convinced we would have given up halfway through. Thank you, Solar Optimum, for making the process a pleasure!

  • "Saving Money"

    Reviewed Sep 07, 2019

    I am so impressed with their professionalism and knowledge. They were very hands-on and knew what they were talking about when I met with them and every time I had any questions. They under-promise and over deliver in terms of customer service and timelines, and I highly recommend Solar Optimum to anyone who wants solar, or who is interested in knowing more about their options when it comes to saving money on electricity.

  • "Lovely system and service."

    Reviewed Sep 07, 2019

    Solar Optimum installed a complete solar system on our house. They did a great job, and we are very pleased with the outcome. Our contact person was very open and honest with us from the beginning about everything we could expect in terms of results, and they delivered a complete design and all our approvals very quickly. One of the main reasons why we chose Solar Optimum was because they only sell high- quality solar panels and work with the best manufactures. The installation went according to schedule. We love our system and service.

  • "Helpful, Friendly, Affordable."

    Reviewed Sep 05, 2019

    I'll keep this simple because many of the other reviews about Solar Optimum already say exactly how I feel about them. Three words. Helpful. Friendly. Affordable. If you're shopping around for a solar system, try to talk to a few companies but make sure to put them on your list. You'll be impressed with their work ethic and friendly attention. I'll definitely be referring my family and friends to Solar Optimum.

  • "Didn't deliver"

    Reviewed Sep 04, 2019
    "Didn't deliver"

    Reviewed Sep 04, 2019

    After we selected Solar Optimum through the EnergySage marketplace, we worked with sales person to get contract and financing done. All good. Then the guy came out and when the plans for our system were delivered, the project was designed to deliver 74% of our historic need as opposed to the 100% that was initially promised. When we called - multiple times - to get more information on this, no one ever called us back. We are now starting the process all over

    9 people found this helpful
    Rainier deOcampo
    Installer
    Response from Solar Optimum, Inc.
    Responded Sep 18, 2019
    Response from Solar Optimum, Inc.
    Responded Sep 18, 2019

    Hi Jill, Thank you for your valuable feedback. We understand that discrepancies may exist between the production estimate of the proposal versus the design we create after doing an in-person shade analysis. Since the satellite imagery has specific limitations (in your case, it didn’t account for the shade of the trees), the reason for our shade analysis is to provide you with accurate information where you can base your decision. We were able to get our design to cover up to 90% of your previous consumption. We would be glad to move forward with you if you decide to. We understand that this is a big investment and we are here to assist you however we can.

  • "Cutting my electricity bills with solar."

    Reviewed Sep 02, 2019
    "Cutting my electricity bills with solar."

    Reviewed Sep 02, 2019

    My family recently grew and my bills grew along with them. That is why I started to try and cut my bills down. When I listed all my bills I found to try electrical was one of the highest. I tried changing lights but nothing seemed to help much. I then thought about getting solar as an option. I sent in my property information along with my usage to a few solar companies before deciding to meet with Solar Optimum. I was very pleased with the results and soon signed my contract with them. They started to install soon after checking my roof and soon had my solar turned on. I'm using the solar now and I have not had any serious issues.

    1 person found this helpful
  • "Customer Service"

    Reviewed Aug 31, 2019

    When I passed by the windmills near Palm Springs I started thinking about going solar and green energy. After researching about loans and the quality of different products, I called a few solar companies and set up appointments with them. In the end I chose solar optimum for my home. They pulled permits and got my loan very quickly so they could start installing. I don't remember any problems during the job so I can only recommend that you go with them as well.

  • "The best installers"

    Reviewed Aug 30, 2019

    I used Solar Optimum last year for a new solar system and I also needed a new roof. Friendly and prompt staff and employees seemed to genuinely care about what they do and the customers. In a city where there is a lot, and I mean a lot, of solar installers, I'm relieved that I picked Solar Optimum. You'll not regret choosing them.

    1 person found this helpful
  • "Helpful Service!"

    Reviewed Aug 27, 2019

    Two of my Neighbors recommended Solar Optimum. They were professional, helpful and quick to reply to my questions. Solar Optimum offers a great warranty, high quality products and the service is good. And most importantly, we got very good price.

    1 person found this helpful
  • "Out of control electricity bill !!"

    Reviewed Aug 26, 2019
    "Out of control electricity bill !!"

    Reviewed Aug 26, 2019

    Year over year, I noticed my electricity bill getting out of control. After hearing radio ads and many TV ads about solar, I decided to look into it to see if could help. After consulting with various solar companies, I found Solar Optimum to be the most helpful, always answering my questions in timely manner. Solar optimum designed a customized solar system for my home, while knowing how much energy my family and I use. I've never trusted strangers so much to make such an important decision for my home long term, but if I were to do it all over again, I would choose them for sure.

  • "Saving Money Every Month!"

    Reviewed Aug 25, 2019

    I've had my home for many years and it wasn't until my neighbor got solar that it started to peck my interest. What caught my attention immediately was of course how much money he was saving in the long run by switching to solar. I was skeptical at first knowing the large financial investment I would have to make, but after doing the research, getting referred to Solar Optimum, and speaking to them personally about what I wanted- I know that I was making the right decision. I've had the panels installed for years and the only regret I have is not having done it sooner.

    1 person found this helpful
  • "Educated Salesman."

    Reviewed Aug 25, 2019

    Overall we were really happy with our experience with Solar Optimum. When I called them after finding them on Google, I was booked an appointment with one of their solar experts. Sean's presentation was educational and I felt very comfortable with him but I still wanted to meet with other solar contractors-- which I did. In the end, we called Sean back and moved forward. From the beginning, it has been a positive experience. He kept us up to date at all times. the installation was done in record speed and was turned on in no time. I have nothing but great things to say about Sean and the staff at Solar Optimum.

  • "SOLAR"

    Reviewed Aug 24, 2019

    Solar Optimum was by far the most accommodating of the solar companies I interviewed. The solar rep who helped me clearly knew what he was doing, and I felt like was in good hands right away. I had previously talked to other solar companies, who had given me a quote, but I didn't like their prices and their service. So when I connected Solar Optimum, they given me better pricing, service was top notch and got a 10% discount on solar panels!. I Highly recommend them!

  • "Fantastic Experience"

    Reviewed Aug 21, 2019

    We had an absolutely fantastic experience with Solar Optimum! They just did an amazing job all around by being helpful, honest, responsive and just nice people. The experience was smooth sailing, they are the best on the market both in terms of quality and price, and we love having solar on our home so we can start saving some money and being more environmentally friendly.

  • "The Best offer for products and service"

    Reviewed Aug 19, 2019
    "The Best offer for products and service"

    Reviewed Aug 19, 2019

    I am extremely satisfied with Solar Optimum. I contacted 5 solar companies and met with three and Solar Optimum had the best offer in terms of both products and price. It is less than two months since I first talked to Solar Optimum, and my system is up and running with hiccups. They took care of everything for me. It all went according to plan, and I actually don't have a bad thing to say about my experience. Five stars from me.

  • "Great Service!"

    Reviewed Aug 15, 2019

    Solar Optimum was great to work with when we first came across them four years ago. Back then, they installed our panels, and they have been working super great since then, saving us a lot money pear month. They were very helpful and remembered working with us. I recommended this company if you need a solar.

  • "Good research with positive result"

    Reviewed Aug 12, 2019
    "Good research with positive result"

    Reviewed Aug 12, 2019

    Took awhile for me to take the first step to contact several solar companies for quote. A few neighbors went solar years ago and when they told me how much they were saving each month, it seemed the right thing to do. I researched some local companies and some the well known national solar providers. Ended up talking to 4 then narrowed down to 2 local ones since they have more local expertise with my utility company. One of the companies was Solar Optimum, the same one that my neighbors used for their solar project. Long story short. We elected to go with Solar Optimum and don't regret it one bit. We got our solar system installed and it was perfect timing. I wasn't ready to move forward with the Tesla Powerwall battery but I most likely will reach out to Solar Optimum before the end of year to take advantage of the rebate that available. Great company and glad I made this decision.

    1 person found this helpful
  • "Customer Service..."

    Reviewed Aug 11, 2019

    I had my solar system done four years ago. The solar rep, Mike, gave me a quick quote by phone that included top of the line brands like Panasonic and Enphase. His quote was far better than the other quotes I received from Solar Group, Petersen and Solar City Tesla. Solar Optimum did a clean job with the system and was done in less than 2 days. Very professional, on time and customer service was on point. Very happy with the results.

  • "Honest Company!"

    Reviewed Aug 10, 2019

    The reason I contacted Solar Optimum was because my coworker used them when he had solar installed on his home. He told me so many great things about them and his solar system, and I generally trust his opinion. It turns out he was right. I had the exact same experience he did: Nice, honest people who know everything there is to know about solar, and who helps you with everything you need. My panels look great, and they worked from day one. If you are looking for reliable, knowledgeable and honest solar company - go for Solar Optimum!

  • "Service."

    Reviewed Aug 10, 2019

    I can only say positive things about my experience with Solar Optimum. They were so great to work and customer service was top-notch and they really care about their customers. The team at Solar Optimum definitely deserve a 5-star, A+ rating from me!

    1 person found this helpful
  • "Excellent Experience"

    Reviewed Aug 09, 2019

    The entire experience with Solar Optimum was excellent. My Husband and I talked to a lot of companies, and they all gave us a proposal for our project. Our sales rep was extremely knowledgeable and made sure to focus on educating and informing us about solar. When the installers finally came on install day, they did a fantastic job cleaning up after themselves. I am more than happy with the results!.

    1 person found this helpful
  • "Great Job"

    Reviewed Aug 07, 2019

    This is the company you need to call! Solar Optimum did a great job evaluating our needs based on our energy bills and our goals. Our solar representative created the most efficient system for us and explained why he recommended that specific amount of great quality panels, etc. Noting went on without us knowing exactly what was going on. Also, we love the way panels look on roof. SUCH a good job, Solar Optimum.

  • "Helpful Experience."

    Reviewed Jul 30, 2019

    When we decided to go solar, we did a lot of research to find the best deal in Southern California. We narrowed the search down to 4 companies, and out the 4, Solar Optimum was our pick. They have a lot of experience, and they were very helpful and had the best prices too. Our project manager was extremely friendly, and he made us feel like we were his top priority at all times. The installation process went according to schedule, and we could't be happier. Solar Optimum is the company to call, with any solar questions or needs.

    1 person found this helpful
  • "AMAZING Service!"

    Reviewed Jul 29, 2019

    I went straight to my laptop the second my solar system was turned on, because I wanted to make sure I wrote a review. I wanted to wait until the whole thing was done to make sure what I wrote was accurate, and now I can confidently say that Solar Optimum are AMAZING! From the very first phone call, Silva as been extremely patient and informative, and I never felt like all my questions was a burden. The process was great - no complaints. And while doing my research, I didn't find any other solar companies with the same warranties and great prices as Solar Optimum. I highly recommend them to anyone who wants solar on their home. Ask for Silva or Ivan, the energy sales rep.

    2 people found this helpful
  • "Perfectly running my system"

    Reviewed Jul 25, 2019

    I never in million years thought that getting an entire solar system, including all permits, would be... Problem free! But thanks to Solar Optimum, that is exactly what it was. They took care of everything, and we never had to worry. They were really good at keeping us informed throughout the process and guiding us when we didn't know what to do. When it came to the installation itself, it was done before we knew it, and it is running perfectly. All in all, our experience was above and beyond what we had imagined, and we are very happy to have chosen Solar Optimum for our new solar system.

    1 person found this helpful
  • "Profit - Profit and More Profit!!!"

    Reviewed Jul 24, 2019
    "Profit - Profit and More Profit!!!"

    Reviewed Jul 24, 2019

    If there were a 0 star rating, I would certainly consider it. Very disappointed by salesman George and the company he represents - Solar Optimum. I saw salesman George less than 2 weeks ago for a solar with battery purchase quote on my roof. Waited 2-3 days but no quote. Then I contacted Ashley via email (she was very helpful), who got in touch with George and I finally got my quote that evening. The last week has been a real struggle to say the least. It went back and forth with George who left out the battery on my original quote, then he left out the Enphase micro-inverters on our revision, then the quote was higher than I expected on another revision, etc. Well the straw that broke the camel's back came today, when he texted me about additional costs for permits that they wouldn't include in their quote. His reasoning "there is not enough profit in the project for us to do that." Wow!

    I original got 6 quotes and had narrowed it down to 3, to include Solar Optimum, V3 Solar and Option One Solar. The 2 other solar companies in the running had all additional costs and permits included in their price. I explained this to George but he didn't want to earn my business. Then he ends up badmouthing the other solar companies that I am dealing with. Sounded so unprofessional, desperate sales tactic. This from a salesman that was invited to my home, to present an expensive (over $40K) solar purchase proposal for my home. It's as if he didn't want to listen to our needs and concerns about the system. So his last text to me was "I have spoken with my management team and we are going to pass on your project." In other words, George's presentation was a waste of our time and his company's time. Both the Solar Optimum pamphlets that he handed out and George's presentation was not representative of the customer service that they say they will provide you (Solar Optimum is a short-term 10 year company). And George wanted me to sign the contract last night while I was on the phone with him. OMG! So if I would've signed last night and then found out about these extra costs today (possibly thousands$$$) that weren't covered, that would've been devastating for us financially. BEWARE EVERYONE!!! Does Management truly even know about what happened to us with George?? Would having Mark or Ivan as another salesperson have made a difference??

    I am really writing this review not for myself as I am just very disappointed and will move on, but for the dozens of prospective home owners in California that may get tricked into George's presentation and Solar Optimum's beautiful handout pamphlets. Don't be duped into the flashy printed material when it's really the proposal / quote after the presentation that is most important. Read the fine print (everywhere) in the contract! Ask a ton of questions about your electrical panel, your generator, the backup battery options you have or don't have, the kW you actually use and what they will offset, question the Panasonic panels and Enphase micro-inverters that Solar Optimum uses (do your research), the Tesla Powerwall that they use (all of these components are pricey). Ask questions about the labor or service call fees once you have paid your project off or if Solar Optimum goes belly up. Haha. You may be stuck with costly service calls / repairs as the components are covered but not the labor / service calls when the components wear out. Be careful, get plenty of solar quotes, I recommend at least 5. Also read about your solar options on internet too. Lastly, look at other solar companies with favorable reviews (4+Star) to compare Solar Optimum to. You'll be pleasantly surprised to see many favorable reviews other solar companies have that are local (So Cal). Best of luck to you. Hope this review was helpful to you.

    10 people found this helpful
    Rainier deOcampo
    Installer
    Response from Solar Optimum, Inc.
    Responded Sep 17, 2019
    Response from Solar Optimum, Inc.
    Responded Sep 17, 2019

    We are sorry to hear that you feel that way. For us as a veteran in this industry for over 10 years, it isn’t only about profit, which we proved to you when we sent our top sales rep, top engineer, our VP of Sales, to your home to assess the efficacy of installing a system for you. As a result and unfortunately, it was determined that we're unable to confidently underwrite a project with the 25-year comprehensive warranties that we provide because you currently have multiple existing-unpermitted code violations that would need to be brought up to code for any company to install a system and get it approved by your local department of building and safety.

    Our intention is never to badmouth other companies, but any company stating that they can circumvent the existing issues would be committing serious violations that could end up being fatally harmful and/or extremely costly to you down the road. By no means are we a perfect company but we strive to provide people with the honest facts about their situation and what we can or (in this case) cannot offer. Perhaps George’s delivery was off, but he was honest. This is the least we do for anyone, whether we can help them or not and this is what we would expect from a contractor if it was our own home. We recommend that homeowners be weary of any contractor eager to take their money in lieu of what is right. If another company is willing to take on your project with your multiple existing code violations, we wish you nothing but success in getting the best system possible for your situation but knowing what we know we cannot ethically take your money for this project.

  • "Good experience with Solar Optimum"

    Reviewed Jul 22, 2019
    "Good experience with Solar Optimum"

    Reviewed Jul 22, 2019

    My brother and his family had solar on their house for about 2 years now. I thought long and hard and decided Solar was a great idea since it had been saving him tons of money every month. I decided to look into the same company he used. I met with Mark at home and we discussed my options. He told me he had solar installed at his home and we discussed the perks. It was good to get an industry view but getting a solar owners view helped lock me in at the end. I couldn't have asked for a better experience.

    2 people found this helpful
  • "Having solar for charging my cars."

    Reviewed Jul 21, 2019
    "Having solar for charging my cars."

    Reviewed Jul 21, 2019

    The Reason I decided to go solar was because in my rush to save gas by going electric I never considered the bills for charging my car at home. After a few months I looked into ways to help ease this burden. Solar was a great answer as it not only helped charge by EV cars but also provided the energy needed for my home. I am now twice efficient and currently saving more money than I thought was possible.

    1 person found this helpful