"Started off good, then disappeared"
Reviewed May 02, 2019
Decided awhile ago to get solar installed with Solar Optimum, based mainly on these reviews.
After they measured my roof and did their assessment, they submitted their proposal. I contacted them back asking a few follow-up questions and had a couple concerns I wanted addressed.... and this is when then they disappeared.
I didn't hear back from anyone for a few weeks, even after attempting to follow up myself multiple times.
Not sure what the cause or issue was on their end, but it seems like I was being pass onto several different sales people for the company. Not a great impression.
[edited 05/17/19, replying to SolarOptimum response]
This is widely incorrect. First of all, don't pass the blame onto EnergySage. I had direct communication with your company directly, not through EnergySage. My multiple accounts have nothing to do with the issues with your company, but issues re-activing my account here on EnergySage after your company strung me along for months than became unresponsive, requiring me to open a new account to look for another provider.
I had several correspondences with Jacob (email and on the phone) but was then was passed onto Mohi. After raising my concerns with your proposal and the system production, Mohi replied that "Silva will give you a call and assist you regarding your concerns", which never happened.
I even followed up to that email several days later with "Haven't heard anything from Silva - any updates?", which was also met with no response.
It's rather funny I received an email with "I just saw your review on ES and will get to the bottom of this. I sincerely apologize and hope to resolve your issues quickly.", and yet, no actions were taken on their part to even attempt to resolve any issues... besides replying to this review attempting to discredit it.
No other attempt, email or phone, has been made from them.