ProSolar Systems LLC

From inception, Prosolar, was an excellent partner. As is very common, our new house construction had many delays and hurdles. Antoinette was our lead contact and continually kept us and the installation crew up to speed. The install team was very professional and informed me and my contractor when the crew was scheduled and took pictures to let me know when things were completed. We are ready to switch the system on and start enjoying reduced electrical bills. Jeff

I was planning on writing a whole review with my entire experience but honestly, the main thing you need to know is how bad they are with keeping you updated with what's going on and how long it is taking to finish. My project for both roof and solar is still not done and it has been 9+ months. I will list some examples of time frames. 1. It took them a week to get back to me when I first signed the contract. I don't even know if they would even contact me first if I hadn't contacted them. 2. It took them a month to get the roof done from signing the contract. 3. It took them around two months for them to design my solar layout only to be told they actually couldn't fit all the panels they promised. 4. It took them another month to finally get the solar on my roof. And then the city inspections started... There is a part on my roof where 1 panel is on one side and then 2 on another. When the installers came, they notified me that they could put all 3 panels on one side. They asked me if I was ok with doing this and I said yes because I thought that maybe I could put more panels on the other side later down the road if needed since they already couldn't put all the panels we initially agreed upon. Turns out it was not ok and failed the first city inspection. They had move the one panel to the other side which left holes in the roof (they did fix them at least.) The first inspection was 100% their fault and if they had followed the original design plans from the start, we might have been able to avoid all the other inspections. Every time they failed an inspection, it has taken them two weeks to get a fix and then another two weeks to get another inspector out and I have to keep trying to contact them otherwise it's just not going to get done or take even longer for them to do something. I think we have had 4 inspections so far but have lost count because of how long it takes to get to the next one. I wanted to wait for everything to finish to write a review but last week they said we would have another inspection yesterday or today but I have had no update from them. Send an email, no response. Call my project manager, no pickup and you can't leave a message. Disgraceful. The onsite people have been nice and seemed to do the work well enough. They aren't very careful when it comes plants and gutters. They are going to have to replace some gutters since they damaged them and the plants, well, I will let that go. I went with them because they had the best price by a pretty big margin. I was willing to let a lot slide because I would be saving a good amount compared to other installers. Right now, I think I would have preferred paying the extra as this has just been more head ache then the savings are worth. My roof is abnormal and steep so maybe that might play a role in all this and if your roof is more standard or flat, it might be worth the savings.

Very good

My experience with ProSolar follow-ups has been very poor. I signed contract with ProSolar in mid-April 2023. The installation look a long time (6 months) but finally got completed just before the Labor Day 2023. Then it took over 6 weeks for ProSolar to get the required city inspection completed, which finally got done on Oct 20, 2023. Since then I have been asking ProSolar about PTO from PGE (which is needed to operate the solar system) but even until today (Nov 28), there is no clear answer from ProSolar regarding the status. My text and email messages are not answered by ProSolar in a timely manner. ProSolar hasn't called to update me about the status of workflow throughout entire project--which is still incomplete--since mid-April.

As an environmentally-conscious individual, I have been on the lookout for companies that are making a real difference in promoting sustainable energy solutions. I can confidently say that ProSolar is an exceptional solar company worth acknowledging. Their innovative approach and use of cutting-edge solar technology have earned them a stellar reputation. Notably, ProSolar goes beyond mere sales, taking the time to educate potential customers on the environmental benefits of solar power, thus making a significant impact on sustainability awareness. Their seamless installation process and exceptional customer support have left a lasting impression on their satisfied clients. Additionally, the company actively engages in community outreach and educational initiatives, reinforcing its passion for making a positive impact on the environment. I wholeheartedly endorse ProSolar as a trustworthy and reliable solar company for anyone seeking sustainable energy solutions. Their unwavering dedication to creating a greener planet is truly commendable.

In California there was a deadline to submit solar installation plans because after some date the savings benefit would be dramatically reduced by a new Net Metering (NEM) regime. We'd been thinking about solar for several years, but for a variety of reasons there was no urgency untill about 4 months ago when NEM-3 was announced with an April 14,2023 deadline (plans submitted by then would be under the more user-friendly NEM-2 system). We learned about the deadline thanks to EnergySage and a webinar they held a few months ago. Anyway, by the time we settled on ProSolar there was less than a month to meet the deadline. Our situation has some unique placement issues so there was considerable back and forth. ProSolar's Senior Energy Consultant, Antoinette Miner, was their point person for our project. And at one point even the President, Patrick Molesworth, chimed in, which made us feel very well-attended to. After considering several proposals we decided on the best one for us and Engineering was able to get a plan submitted before the deadline. Particularly in the final stages of decision-making I was very impressed by the speed with which my queries were responded to by Antoinette and in my most recent e-mail to her I included this comment: "I think Patrick knows, but you are a treasure for ProSolar. You have handled our questions, and situation generally, with knowledge, amazing patience and professionalism." This positive review is about getting to contract. I've rated everything excellent, but "value" and "quality" ratings are guesses made necessary by the interface. I will submit another one once the project is installed and we've seen the results of our careful planning with ProSolar.