Our warranty is top notch. We have our own labor force, and we do not use sub contractors. We have an office staff of over 15 people, and in turn we are very responsive to our customers.
We are a fully integrated solar sales and fulfillment company. We have over 20 years in business as residential electricians. We pair competitive pricing with excellent workmanship to give you the best product and experience in the market.
The installers are terrific! They, unfortunately, are forced to work long hours and are overworked. My installation was done in Rhode Island, by workers who drove from Pensacola, FL to do my install and three others and drove back to Florida. They finished my job on a Saturday night at 11:15 PM - that's right PM! they are expected to report to work Monday morning. I hope they make it back safely. They were courteous and very efficient. It was a pleasure to deal with them. Unfortunately they were never given my phone number to let me know when they were coming. I was not expecting them to work after dark. The customer service with this company is the worst I have ever experienced. There is NO COMMUNICATION between customer and company. The product appears to be top quality. It's hard to give a decent review considering the communication issues.
I I could give a lower rating, I would. Worst company ever!!!!! 26 weeks, finally got solar hooked up. Web site says 7-9 weeks, and it took 26.
Absolutely NO customer service. Made 30 calls to them in 14 weeks. Got 4 callbacks. Lots of apologies, but NO action until I mentioned my attorney. Wanted to cancel at 21 weeks, was told there was a 10% fee. Had to make both electric and solar payments for the last 4 mos. quick reimbursement in Jan. But was told that Feb check would be issued in June. Got Feb payment End of March. Still waiting for March and April reimbursements.
Stay as far away as possible from this company. As long as it took to hook it up, I’m really concerned about how long it would take them to fix something that breaks down
Altaray lied and cheated our family the whole way. Our salesperson has left their employment because of their business practices. We started negotiating in June 2018, September was our first payment, but the panels weren't turned on yet. The agreement was the panels were their own collateral, we found out today (3/22/19) there is a lien on our property! I'm paying them off and walking away from business with them. I will never recommend them.
At first, I thought the Altaray Advantage Program(18 months of free electricity) was too good to be true. But, 4 months in and I do not miss my $300 bill at all. They only offer the top grade panels to avoid costly mistakes. I highly recommend sitting down with an Altaray Analyst ASAP!!
These guys are terrible, after giving an initial estimate, they never responded. I asked for a follow up multiple times, no response. Amazing how they found any customers at all...
An altaray salesman came by my house in august. I have had numerous proposals from other companies, and thought to myself why not. All said and done the system that they presented to me was cheaper than all the rest by 4,000,-5,000. LG Panels was what they offered. They also have a guarantee and 20 years workmanship unlike other who only had a 10 year and no guarantee.
They installed was fast and it was about 6 hours. There was a couple hiccups on the first day, so they had to come back or I would have left 5 stars. I found out later that permits were not submitted before they installed. Which made the process a little uneasy, but I decided to go down to the City and my permits were submitted and I received a copy of the submitted permits. I was not able to schedule a Inspection. Altaray had to do that. We are currently inspected, approved, and energy company has installed their metering box. We are fully functional and I can now monitor my system from my Ipad. Newer company, but they saved me $5,000.
Overall, great company! Sorry I would have left 5 stars but we had some minor hiccups on installation day!
I know for a fact this company installs without proper permitting. It is only a matter of time before they are penalized and put out of business. Their install crews are expected to work all hours of the day and night without the proper equipment and with minimal training. No way they touch a shingle on my home.
I had panels installed in Dec 2017 and they have all discolored. They say they will be replaced IF I contact the panel manufacturer to get replacement panels under warranty. Manufacturer is in Korea.
Had I known this last year I never would have signed up.
I worked there for 4 months. They treat employees worse than customers. They only care about money. They throw employees away like dirty rags. They let their sales people rip customers off and treat employees like dirt.
8 months and Solar Panels haven't been connected to the grit. Here I am stuck with an 18K loan and no solar panels. I would like for the loan to get paid back and remove the solar panels they are not connected anyways. Just collecting dust. Never again.
By far the worst experience I've ever had working with a company on a home project. After a series of missed appointments/showing up on a totally different day than planned with no notice, they finally put up our panels in April. It'll be September in a few days and we're still waiting for them to finish the project. They like to blame the city for the delays, but it turns out they didn't install two meters like they should have, so that's really the delay. There's zero accountability and zero genuine care for customers. It takes weeks for them to reply to emails and give important information to the customer. If I wasn't constantly checking in and asking questions, they would never reach out with updates or even push things forward for our interconnection. I can't stress enough how bad this experience has been and how little I would recommend this company. Find a more reputable solar company to work with if you're in the market, for your own peace of mind and sanity!
The installers came did the install left destruction they left 50 to 60 roof tiles broken on my roof they came out again fiixed tgat and rerouted the conduitsfailed insoection for the city 3 times and then twice with Nevada power. We go to use it and doesnt work their specialist comes out finds complete mayhem improper connections wrong connectors loose panels unsecure wiring ! (Chris was awesome). Gets all 45panels connected right, but still no joy! The electrical is wrong they again come fix after a month we get our bill and shocked it was not showing production, this started in January it is now August ! They sent a new rep iut to addressiur our production of power! Nevada power charges to unlock you meters so altray can fix it! Do NOT Use this Company!! 9 months and still no solar lost a whole summer of electricity production and still also had the monthly bill for the financing! You Were warned. They compebsated for the finance billing! But i list almost a year of production savings and what a nightmare
These guys have been great. They communicated well and the install went up very quickly. There were some issues with our utility however Altaray was able to get it fixed rather quickly. So far our system works great!
Solar panel fell off of my roof and broke my fence. Not much more to be said. I asked for the panels to be taken down and be reimbursed because I was scared more panels will fall on me but they said no.
I installed on Angry customers homes saying that they been waiting for their installed to be done for months bad company
Altaray is horrible. My install from Altaray could not pass county inspection, they did not use bonded bushings and connections were incorrect per SCE&G standards. They would not return to fix issues. I had to hire someone else to fix issues so I could pass county and SCE&G inspections.
This is by far one of the worst experiences of my life!!! Do yourself a favor and go with a more-reputable company. It would be well worth your time and frustration. They were the lowest bid, but not that much lower. AVOID AT ALL COSTS! I have been working with this company to complete an installation for over 6 months. It should have been a very simple installation. They acted like they had no clue how to install solar panels, inverters, and monitoring equipment.