1Solar

I have written a review on google and yelp that fully describes the torment I went through. This company is a colossal failure and scam. In short, I bought 22 panels for my home, turns out the “engineers” made a mistake and only 17 fit. I called every single day for a month trying to speak to someone because my panels would not be turned on until this was corrected. The only reason I was contacted was due to the reviews I was leaving, the owner in Utah saw them and had a VP contact me directly. Every time I spoke to this man it was like the first time he had heard about my issue, I called him literally the next day and he had forgotten about what was going on. Fast forward 4 months, I had been paying the loan on the panels, an electric bill, and had not been reimbursed for the missing panels and loss of production. I signed my contract in August and didn’t get my panels up and running until January. A month later I finally received the $7,000 I was owed.

Took forever, and literally dozens of phone calls, emails and texts, to finally get our system up and operational. After their first visit--which got us committed--it seemed as if they never "took the next step" until we had called several times. They seldom returned our phone calls, and when we did finally reach them, their customer service department often gave us wrong information (never could tell if it was incompetence, recklessness or dishonesty). Often blamed the city permitting process or the local power company for delays, when the delays were really in-house. Lots of finger-pointing among the departments within the company, with no one willing to take ultimate responsibility for timely completing the job. We were paying our monthly finance payments well before any power was being generated. Because of their delays, we missed the sunny, hot summer season (when most power is both used and generated), and now have minimal generation with snow on the panels and cloudy days. There has been zero post-installation follow-up (other than from the finance company to make sure we're making our payments). Even today, we have no idea if our panels are generating the amount of power promised. FIND ANOTHER COMPANY! It just shouldn't be this tough or frustrating.

Don’t do it, Don’t do it, Don’t do it! This is by far the worst experience with a company I have ever had. I’ve been dealing with solar1 since April… solar panels still not operating and it’s September! I’ve talked with several customer service reps, Michelle H and Matt S and still NOTHING! Nobody can give me answers! This is ridiculous. I’m about to start paying through my loan and panels are not operational….. Again since APRIL. The absolute worst communication. My friends and neighbors went with other companies and as an average they had their panels up and running within 4 weeks. Not solar1….we are going on 5 months!!! 100% unacceptable! Do not go with 1solar! If I could leave negative stars I would.

Got with them in April told be done in July still no word no E mail no Tex don’t no what to expect oh well

Malachi Miles was not only late, unorganized, and not knowledgable about the product, but he also resorted to dishonest means to close his deal and then had near zero communication afterward. It was as if he was a scam artist choosing his next mark. I'm extremely disappointed in this experience and if 1Solar brings this kind of person on their team then I have an idea of what the rest of the company is like... Be cautious.

Beginning in January of 2022 through the process and not having the system work as of now, August 12, 2022 and waiting, I am beyond frustrated. I am now paying a monthly payment for the system on top of the Power company monthly bill. 1 Solar said they would reimburse me by keeping track of KW power used and adjusting it or I think I said that correctly. It was an email a letter sized page designed to confuse a customer. It was very confusing how they would pay me back. I told them it is very simple, I give you (1 Solar) each Monthly bill until my system is working and you pay it. Simple right? The office staff said they would have to get approval for a direct pay back and call me back. of course, no call back or any attempt to answer. I highly recommend you research who you have install you solar system. I will not recommend 1 Solar. Just Sayin. In Utah.