"Good but not great experience"
Reviewed Aug 22, 2018
I struggled to pick an overall rating for UEC because there were some greats and some not-so-greats throughout the process. I'll start with the positives:
Quality product - some of the best panels on the market for a fair price. Not only that, they did a great job with the conduit on the outside of the house. Even painted it to match!! That was a great touch!! Nice work!
Good financing - some other systems with inferior panels etc were more expensive simply because the financial terms that were offered. UEC's offering was unbeatable
Quick Installation - It took three days to get the install done and the inspector was there the day they finished and all approved ASAP. That was unexpected and great!
Good tech - the app to monitor production is something I love, as a data nerd. I'd love to be able to export the data for my own analysis.
Responsive - I called once on the weekend because of an electrical issue right after the install (turned out not to be related to the install) and Haim called immediately to make sure my issue was resolved. Thanks! Also, front office was very quick about responding to emails.
Processing - I am not a solar industry professional. I know where my meter is and how to read the usage but that's about it. I expected a bit more assistance on getting the process done. Simple example, getting a meter number. I submitted what I thought the number was and even a picture and was told to just call the power company and get the number. The number was in the picture, I don't need to sit on hold for an hour. The number I provided was correct. At one point, I had to email a link to LADWP's website describing the meter number format. I did also confirm it with LADWP, the initial number I gave was correct. I had to reject paperwork for signature multiple times due to errors (one was the guaranteed production amount, others were paperwork for LADWP). Lastly, I had to ping the office to get stuff done. Our meter didn't get installed for 4 weeks after install and I had to reach out to find out why. Once I did, it was quickly installed (after, again, another paperwork error with forms not having been submitted for us). UPDATE: Last step, waiting for the incentive check. Was told all was good and just to wait for the check. Not a week later, got an email from LADWP saying Incomplete Incentive Documentation. Ended up just being yet another typo but again further delay to the process. The excuse I got was that my process was smoother than others.....smoother than others doesn't mean smooth. Definite room for improvement.
Financing - not UECs fault the financing guy was a jerk. UEC forwarded an email to us where the financing guy made a very unprofessional comment. That probably shouldn't have been forwarded to me.
Clean-up - scrap parts were left in our front yard (installation was in the back) which annoys me. It's not hard to clean up. Also, when LADWP came to switch out the meter, they said that the install guys left a mess up on the roof and that LADWP used their own connectors to try and leave stuff nice and neat. LADWP should not have to do that, that's the installers job.
Overall, I gave UEC 4 stars because they gave a great product, quick install, great financing and responsive service. I am fully capable of doing some legwork myself throughout the process.