Solar Optimum - Less than helpful
- Ann Mohr
- 18432 Wakecrest Dr, Malibu, CA 90265
- Solar PV
- May 2022
- Size of System:
- 8.2 kW
- Monitor performance:
- Not operational
- To generate electricity
- Gross Cost of System:
- Value of Tax Credits:
- Net Cost of System:
- Annual Savings:
- Own or Lease:
- Cash Purchase
- Additional Financial Notes:
- No savings yet after 9 months - system is not operational
Professionals & Suppliers
- Enphase Energy
- Solar Optimum
- Energy Loan Network
What You Need to Know
21 Panasonic solar panels plus Enphase back-up battery
Nothing yet - still not operational after 9 months.
We plan on cleaning the panels annually (minimum) assuming they ever work.
Clean energy and power during power outages (which we have approximately 4-6 times a year)
Be very careful working with Solar Optimum - Their communication is almost non-existent. I had to follow-up numerous times when we weren't getting any feedback on where we were with the permit process. Also be very careful about the contract: It says that the final payment is due after city inspection approval which I assumed meant the system would be operational. THIS IS NOT TRUE! They want final payment when I am told BY SOLAR OPTIMUM that we are still 2-3 weeks out from having the system be operational. They haven't even contacted us to explain how the system will work, how we operate it or even when/how it will be turned on! Terrible!
Experience with Installer:
Installers were very good and very responsive.
Solar Optimum is right on it when payments are due and we paid every invoice within 24 hours. But now they want final payment when the system is not operational and we don't know how to use it.
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