Enphase Energy Primary Business

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  • Solar O&M Provider
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Enphase Energy - Profile & Reviews

  • Product Manufacturer
  • Solar O&M Provider

ENPHASE // CLEAN ENERGY FOR EVERYONE
Enphase Energy, headquartered in Fremont, California, is a global leader in smart energy technology and the world's leading supplier of solar microinverters. Founded in 2006, Enphase designs and manufactures software-driven home energy solutions that span solar generation (Microinverters), home energy storage and web-based monitoring and control.

The Enphase Home Energy Solution lets you generate, store, and manage your home’s energy so that you can save money, become more energy independent, and reduce your energy footprint. Enphase delivers smart, easy-to-use technology that connects energy generation, storage and management on one intelligent platform.

Enphase Energy is committed to quality, reliability, and environmental responsibility, and is ISO 9001:2008 and ISO 14001:2009 certified. Their commitment is expressed in every design they test, every component they select, every product they manufacture, and every system they monitor.
The result is that their system reflects the industry's most rigorous standards, only coming to market after one million hours of power-on testing.

14 reviews

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  • "Marginally Competent Administration"

    Reviewed Oct 30, 2019
    "Marginally Competent Administration"

    Reviewed Oct 30, 2019

    I will convey the facts as I experienced them and you decide. I purchased a home with solar and enphase IQ1 inverters. The inverters were so unreliable the installer stopped working with enphase equipment. As a new owner, I chose to upgrade to the reportedly more reliable IQ7 inverter in late October, 2019. When I bought the equipment, I sent in the change of ownership form. Unfortunately, the change of ownership was not recorded correctly or in a timely manner so when they filled the order for the new inverters, they emailed the credit card receipt of over $2000 to the old owner and the delivery name on the order had my first name and the previous owner’s last name. Some dayslater I get a call from a transfer company at 10AM who is in front of my home wanting to deliver the inverters. I was out of town as I had no notification of shipment or expected delivery. I get another email from the old owner who received another enphase email, timed 11:36AM same day, that the hardware has shipped. Remember at 10AM, it's already at my home. I called several departments in enphase to correct the ownership name and document problem and was told the departments don't talk to each other. The upgrade department doesn't follow through on what is sold and said I have to talk to Customer Service. Calling Customer Service, I get the technical department. Calling the Operator wanting to talk to management to correct this situation, one CSR has trouble with her phone and I get disconnected. Calling back, I get someone who says she has "no way" to reach management and I can leave my name and number, which I had done earlier in the week with no call back from management. And did I have a case number? I have spoken with four people and was never assigned a case number. The management and administration within this company scares me and it should scare you as prospective clients. As I told two of the folks at enphase this morning that I spoke to, I hope their new inverter hardware is better than their administration. After days of pursuing this, I still have not been able to talk to management and don't know if anything in my account/records has been corrected. I warned the old owner to expect more emails from enphase. You decide if these are the folks you want to deal with.

  • "Top quality equipment"

    Reviewed Aug 12, 2019

    I got an iq7 inverter installed along with my solaria 360 panels and I couldn’t be happier. The production interface is very easy to use and the equipment itself looks nice on my house :)

    2 people found this helpful
  • "nice monitoring"

    Reviewed Jul 30, 2019

    The enphase monitoring works better than expected.

  • "Excellent customer service"

    Reviewed Jul 13, 2019

    Placed an order of 34 panels/microinverters and confirmed it could be delivered into the garage.
    When the truck arrived, the driver was unable to remove the order from truck with the pallet mover. Driver explained order had been loaded with a fork lift. And if removed, the driver would only leave the 1500 lb plus deliver at the curb.

    Called Enphase customer service. Even though Enphase does not directly ship or arrange for shipping they immediately took full ownership of the problem. They advised not to accept the order as it was not my responsibility to take apart the order so the delivery person could remove from truck They (Adam, Aaron, and Jae'l) worked diligently to work on solutions and arranged for the shipment to be diverted to the installer so everything could stay on track. They even offer to credit me for the frustration. This was an excellent example of how customer service should be done.

    2 people found this helpful
  • "Easy Installation, Horrible Software"

    Reviewed Apr 09, 2019
    "Easy Installation, Horrible Software"

    Reviewed Apr 09, 2019

    I went with Enphase due to the desire to not have an inverter in my basement. The installation and setup were super easy and pain free, however I've had issues with their software ever since it was installed. Mainly, their software does not calculate the home energy usage accurately. I've checked it against my energy bill every billing period and it is never accurate and is never, what I would consider, in the ballpark. Given this error, I have no reason to believe the energy produced number is accurate either. So basically I have no idea how much energy I'm using nor how much my system is producing. Would not recommend based on this lack of information.

    18 people found this helpful
  • "Installers certification and training"

    Reviewed Sep 06, 2018
    "Installers certification and training"

    Reviewed Sep 06, 2018

    Training is imperative on any kind of customer service company, without proper training customers will not get the service they deserve, lack of training to me as a customer is like a slap on the face. I asked the installers if they were certified to work on Enphase equipment, specifically on the IQ + series, and they told me yes, come to find out Enphase don't certify installers. I now have to go find all the answers myself because the company that installed my system couldn't even install the consumption CTs or upgrade my software. I ended up doing the installation, consumption is just as important as generation to me, it is a key factor in saving energy which is the primary goal of PV system owners. Enphase don't seem to think so. To get consumption you have to get CTs installed and upgrade to Enlighten Manager for a total of approx. $500.00 additionally on top of everything else. The sales person never mentioned this, in the contrary he said monitoring was included with the Envoy IQ series. Enphase tech support have been doing an excellent job, in my case, those guys know their stuff real good and I can get my questions answered. The system overall is great the micro inverters output average is the same, they are rated at 290 Watts max and I have seen them go up to 280 Watts on a July sunny day. the Envoy IQ series is doing great, a little slow communicating but as far as connection is good, there have been a few disconnects but not to often and I can live with that. The software still need to be polished. Enlighten software allows you to monitor and generate reports of your system's performance and overall condition. The only thing I'm having difficulties with is actual consumption calculations. I had to install the CTs as I mentioned earlier, but took me about a week after system activation to get them delivered to my house, now the generation and consumption are our of wack, so I have to get accurate readings from the meters outside, I wish there was a way to make an accurate adjustment within the software, so far the only thing you can do is adjust the date on the software and that is not accurate. The panel level readings are not actual power output like in the Installer's toolkit app, is the total power produce over that day. I would like to be able to monitor actual per panel level output and not the total accumulation per panel, it be better if I could get both. I hope this helps.

    12 people found this helpful
  • "Installed Myself"

    Reviewed Jul 13, 2018

    Installed myself over 4 years ago. Combination of M250 and M215 inverters have worked flawlessly with some minor communication issues with the envoy. My envoy is over 300 feet from the array. They say the newest products (IQ) have a 1 in 10,000 failure rate! Simple to install.

    6 people found this helpful
  • "Enphase Still Working Flawlessly"

    Reviewed Mar 19, 2018
    "Enphase Still Working Flawlessly"

    Reviewed Mar 19, 2018

    Our installer recommend Enphase S280 microinverters for our PV system due to an unavoidable amount of partial shading. After researching, we agreed it seemed like the best option for our system. We have never had an issue with our system after a year and a half of operation. I love the monitoring. I do not check it everyday, but it's interesting to check in every month or so.

    5 people found this helpful
  • "Poor service "

    Reviewed Nov 30, 2017

    As an engineer with manufacturing experience, I think the module price is quite reasonable. I have 21 M190 inverters installed January 2011. Other than occasional issues with envoy communication and problems getting the inverter list to properly match the array in enlighten, the system worked well for the 1st 5 years. I have had 4 inverters fail in the last 2 years and have an outstanding RMA on a 5th. While this is not good reliability by any measure, so far replacements were all done under warranty. The issue is that it can take months to get a replacement. Sunetric (RGS Energy) says Enphase requires them to log an RMA request and wait for a replacement unit. While I have had some issues getting Sunectric to be responsive, the bulk of the delay appears to be Enphase - they are not consistent, sometimes responding quickly, and sometimes taking 3-4 months to send a replacement.

    17 people found this helpful
  • "Work good, but not monitoring as promised. Hard to troubleshoot "

    Reviewed Nov 13, 2017
    "Work good, but not monitoring as promised. Hard to troubleshoot "

    Reviewed Nov 13, 2017

    They offer individual panel monitoring, but the costumer didn't get that access. Only the installer get individual panel monitoring. I pay more for those, but didn't received what was promised by the installer. They told me that it was an issue with Enphase where they restricted that access to costumers. Now I am planning to expand my system, but use power optimizers with a single string inverter.

    14 people found this helpful
  • "worst product ever"

    Reviewed Nov 10, 2017

    My envoy failed and enphase would not cover it under warranty. I only generate 5000kw annually for $300.00 in savings, now I I'll have to use those savings to purchase a new envoy. Don't go solar!

    7 people found this helpful
  • "Great products"

    Reviewed Jul 02, 2017

    Very happy with my solar system and haven't had any issues. Highly recommend this product for anyone looking for solar.

    2 people found this helpful
  • "Enphase m215 powering my Sun Edison Panels installed by Infinity Energy In C.A."

    Reviewed Jun 18, 2016
    "Enphase m215 powering my Sun Edison Panels installed by Infinity Energy In C.A."

    Reviewed Jun 18, 2016

    They're awesome, I've been installed for 6 months and no problems. Plus online monitoring is So Cool!!! Online access to watch daily production and you get a monthly email that shows your production with carbon offset. Great product and Very Satisfied!!!

    Paul
    (Fresno, CA Area)

    7 people found this helpful
  • "Using this company to monitor my panels"

    Reviewed Feb 03, 2016
    "Using this company to monitor my panels"

    Reviewed Feb 03, 2016

    No issues so far... 1 month on-line.

    Gui could be better and updating "System" was difficult.

    Not bad and functional.

    Did contact them about a minor issue... They responded.

    4 people found this helpful
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CLEAN ENERGY THAT EMPOWERS
Advanced solar and storage technology from Enphase empowers you with green energy that not only saves you money, it gives you peace of mind. Make the smartest, safest choice for your family and your home.

ENPHASE PRODUCES MORE ENERGY
What do you prefer – a personal tutor for your child or a classroom full of students and one teacher?
Enphase is like a personal tutor for each of your solar panels. Each Enphase microinverter gets the best out of each panel and ensures that your overall system performs to its maximum capability.
This means, that over time an Enphase system will always outperform a string/conventional solar system. And this translates into real savings.

ENPHASE IS MORE RELIABLE
Enphase microinverters are used in over 100 countries — from all across the United States to India, Australia, and even Antarctica. This means that they operate in very cold but also very hot and humid climates without fail, thanks to very rigorous 1 million power-on hours of testing before any new generation of microinverters gets released. This reliability translates to 25 years of warranty for microinverters.

ENPHASE IS PERFECT FOR YOUR HOME
Every part of the Enphase Home Energy Solution is designed to have minimal impact on your home. Wiring and equipment are out of sight, and our low voltage design boosts safety.

ENPHASE IS SMARTER MONITORING
Once installed, you can view how your system is doing from your mobile device or tablet through Enphase MyEnlighten and make decisions about how to use your electricity more efficiently. Get the MyEnlighten app at the App Store or Google Play Store.

ENPHASE IS FUTURE READY
Enphase products are not only ready for tomorrow’s smart grid; they’re powered by software that updates remotely. That means your system stays on the leading-edge: today, tomorrow or years from now. Secure a smarter future—for you and for the planet.

  • Manufacturing
  • Solar Repair & Maintenance
  • Solar PV
  • Energy Storage
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Established

2006

Enphase Energy Headquarters

1420 N McDowell Blvd
Petaluma, CA
94954 United States

Workmanship Warranty

North America -- 25 years
Europe -- 20 years
United Kingdom -- 20 years
Australia and New Zealand 10 years

Certifications

ISO 9001:2008 for Quality Management Standards
ISO 14001:2009 for Environmental Management Standards

States served by Enphase Energy

  • Alabama AL,
  • Alaska AK,
  • Arizona AZ,
  • Arkansas AR,
  • California CA,
  • Colorado CO,
  • Connecticut CT,
  • Delaware DE,
  • District of Columbia DC,
  • Florida FL,
  • Georgia GA,
  • Hawaii HI,
  • Idaho ID,
  • Illinois IL,
  • Indiana IN,
  • Iowa IA,
  • Kansas KS,
  • Kentucky KY,
  • Louisiana LA,
  • Maine ME,
  • Maryland MD,
  • Massachusetts MA,
  • Michigan MI,
  • Minnesota MN,
  • Mississippi MS,
  • Missouri MO,
  • Montana MT,
  • Nebraska NE,
  • Nevada NV,
  • New Hampshire NH,
  • New Jersey NJ,
  • New Mexico NM,
  • New York NY,
  • North Carolina NC,
  • North Dakota ND,
  • Ohio OH,
  • Oklahoma OK,
  • Oregon OR,
  • Pennsylvania PA,
  • Rhode Island RI,
  • South Carolina SC,
  • South Dakota SD,
  • Tennessee TN,
  • Texas TX,
  • Utah UT,
  • Vermont VT,
  • Virginia VA,
  • Washington WA,
  • West Virginia WV,
  • Wisconsin WI,
  • Wyoming WY