Solar Optimum

From the beginning to the end, the customer service was horrendous. Don't do it. I'm dumbfounded by the number of 4+ reviews when my experience was the total opposite. The communications and the commitments were the worst aspects of the project with this vendor. Read your contract in detail and hold them accountable within the contract terms for meeting deliverables. The process that they lead is agonizing and the antithesis of customer service. I'm just glad its over.

All of our interactions were efficient, professional, and helpful. I'm grateful for their help in my research and going through the whole process overall.

Solar Optimum exceeded my expectations from start to finish. Their team was professional, knowledgeable, and genuinely committed to helping me find the best solar solution for my needs. They took the time to explain every step of the process clearly, answered all my questions patiently, and never made me feel rushed or pressured. The installation was smooth, efficient, and well-organized. The crew arrived on time, worked cleanly, and treated my property with respect. Everything was completed exactly as promised, and the system looks great and performs flawlessly. What really sets Solar Optimum apart is their customer service. Communication was excellent throughout the entire process, and even after installation they remained responsive and helpful. It’s clear they take pride in their work and care about long-term customer satisfaction, not just making a sale. If you’re considering going solar, I highly recommend Solar Optimum. They deliver quality, transparency, and peace of mind—everything you want when making an important investment like this.

I had a great experience working with Solar Optimum, especially Mason Brown. Mason was incredibly responsive and always willing to go the extra mile to make sure everything moved forward smoothly. We ran into a couple of snags with permitting, and weather delays also pushed parts of the project back, but Mason handled it all exceptionally well. He consistently kept everyone informed, coordinated next steps, and made sure things were completed as efficiently and timely as possible despite the challenges. His communication, follow-through, and professionalism really stood out. Highly recommend working with Mason and the Solar Optimum team.

I’m giving this project 5 star review because I think it is the best company to go with for quality and a competitive cost. If you go with this company, 100% ask for Mason to be your sales rep. Avoid Eddie at all costs as he won’t respond to you after you sign your agreement…Because of this, Management actually switched my contact person to Mason, and I am forever grateful for that. Mason is attentive and he was the best with responding to questions and concerns. And when I had concerns about delays in my project, I would email him and it would be fixed right away. The solar industry is one where many people have a lot of questions, uncertainty in effectiveness, and aren’t sure if it’s right for them. And people in general don’t trust solar companies and sales people. It takes time to complete a solar project from contract to actually generating electricity for the home. For me, I decided to go with solar because the 30% tax credit was ending (and now that I actually see results, it’s worth it even without the tax credit). However, since I was in a tight window to get everything completed before December 31st, I was very nervous as to if the project would be done on time. if it wasn’t for my persistence, and for Mason’s help, I don’t think it would have been done Before December 31st and I would have been very upset and lost out on the tax credit. So again, GO WITH MASON at Solar Optimum, you won’t regret it. If I get another home, I will 100% use this company again, and would 100% ONLY work with Mason.

UPDATE: We purchased solar panels and a Tesla battery from Solar Optimum earlier this year. Here is my original post: https://www.reddit.com/r/solar/comments/1lita8h/rating_solar_optimum/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button Unfortunately, I have to report that all pf the panels that were installed have stopped charging. My husband noticed a shard decrease in our productivity. He calls Solar Optimum, and after doing all the initial checks, that they'll START THE TICKET in 5 to 7 business days. I call to complain. They did me the favor of expediting the ticket and tell me that they won't send someone out to fix it until January 8th bUt I Can gO On thE WaITliST in case someone cancels. We have no choice but to accept the Jan 8th date meanwhile our panels do not work. Please beware of this and all other solar companies. Once they have your money, they DO NOT CARE. Solar Optimum is not a good company to work with. I apologize if anyone in SoCal read my previous post and pulled the trigger with them. Time frame I signed the contract in February 2025 after there was a series of three weeks in a row in which power went out in the Inland Empire. The project was completed May 2025. At the end of each step I would ask: 1. What should I expect next? 2. How long should it take? 3. Who is responsible? I would then wait until it was beyond the expected timeframe to call/email and ask for a status update so my project wasn't getting left behind. Ratings (/5) Energy Consultant/ Project Coordinator: ⭐⭐⭐ I have absolutely no knowledge of solar. My husband is the expert and is very picky. He spoke with the consultant during the preliminary phase to make sure he was satisfied by their proposal. We are on NEM2.0 and the consultant’s suggestions would have caused us to drop to NEW 3.0. He was hard to reach at times and was slow to return my phone calls. Design Coordinator: ⭐⭐⭐ I didn’t find the design coordinator to be very helpful. When I would ask her questions, she didn’t know or had to ask someone else. She was also very hard to get in touch with at times. She was not unkind but wasn’t exactly friendly either. We started to request to speak to other people instead of her. Site Assessors: ⭐⭐⭐⭐⭐ Very nice gentleman who came and inspected our home and our roof. He was the one who alerted us to the terrible roofing job Lennar did. Yes, we gathered all of the pictures and took them straight to Lennar. Because we had proof and the roof is new, Lennar had no choice but to fix every single time that was not done correctly. I will always be grateful to the site assessor’s thoroughness. This also made me side-eye my second home inspector who supposedly reviewed the roof. Senior Project Coordinator: ⭐⭐⭐⭐⭐ This guy was awesome. He was the one who caught the design mistake that would have dropped us down to NEM 3.0. He was the one who change our design to a non-export system, which has been awesome as well. He and my husband spent a lot of time ensuring that Edison did not get any of our overflow energy (I think I’m saying that right). The way he re-designed the system, I can literally run the A/C on 65, wash clothes, dry them, run all the lights, etc and still have no bill from Edison. This is exactly what I wanted. Installers: ⭐⭐⭐⭐ They were polite, but they damaged the bottom of my garage when brining in the equipment. To Solar Optimum’s credit, they did fix the stucco. Installers were quick and everything passed inspection the first time. Overall: ⭐⭐⭐⭐⭐ • I have no regrets about adding solar as I work from home and I need a reliable source of energy ALL THE TIME. • I didn't get paid to leave a good review