Chilicon Power
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What Customers Are Saying
As a certified and factory-trained Enphase and Generac installer. When it comes to using the micro-inverter you only have two choices. Enphase IQ8 Or Chilicon Power inverters. With a solar panel of 320 watts or less, it's probably a slight advantage that goes to the Enphase IQ8. As the efficiency is .09% better. If you want to use a more efficient higher wattage panel (you should want to) Then it's an easy choice as the IQ8 will cap production at 295 watts per hour and the cap on the Chilicon Power is 360 watts per hour. We call this clipping and it's important to know as panels get more efficient and higher in wattage. So the best decision is based on the panel wattage when choosing micro inverters. Hope this helps
For the last several weeks the software has been doubling the production overnight. No extra production through my net meter.Anyone else seeing this? They say they are updating.
Have been up and running since May 2020. Only issue was connecting the Gateway to a outlet that had the communication on the other 120v run. Everything operated fine, just the inverter communication was weak. Emailed Chilicon and got the problem resolved within an hour or two. Since then, smooth sailing. The amount of inverter operation info from the Gateway is impressive. Tons of data for the customer and Chilicon to remotely see how the inverters are running. Seems like a well designed setup.
Performance-wise the cp-720 micro inverters seem to be working very well and I love the physical gateway device as as well as cloud monitoring. My system has been operational since October 2020. I took away a star for their complete lack of direct customer support. Fortunately my installer was able to work with Chilicon Power to address some in-the-end minor concerns. Still to this day, the output readings on the gateway and the output readings on the cloud differ by about 3 kWh daily. Through my installer, Chilicon states that they will correct this problem with a future firmware update. They say that the higher cloud readings are correct.
Customer service did start off shaky however they came through in the end with remote logging in to the system and helping with the programming. These micro-inverters can do much more than the average so be prepared for a steep curve. They need more tutorials online.
I HAVE THE SAME PROBLEM I'VE BEEN HAVING 2 OF MY PANELS THAT ARE NOT WORKING PROPERTLY IN TWO OCASSIONS AND RIGHT NOW I STILL TRYING TO CONTACT THEM BY PHONE AND EMAIL WITH NO RESPONSES.
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- Residential
- Combined Heat & Power
- 7.92 kW
Pur Solar & Electric installation Dietz
Location
Headquarters
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15415 Sunset Blvd.
Pacific Palisades, CA 90272
United States15415 Sunset Blvd.
Pacific Palisades, CA 90272
United States
