Certified Safe Electric, Inc

I strongly encourage anyone considering solar to stay away from Certified Safe Electric/Solar. Though initially very impressed, I learned the hard way that they do not honor their supposed five year install warranty. They profess to be solar and roofing experts and perform a “thorough’ roof evaluation prior to install with roofers and an engineer. Three months later and I have water leaking and damaging my master bathroom. Repeated calls over three years and as always, they claim that their work as beyond reproach. Certified claims that my roof needs to be replaced completely and they will not honor their warranty to even remove the panels and reinstall saying that “my home is my problem”. But what about their evaluation that my roof was ideal for installing panels and started to fail 3 months post install? Owner never responds directly even though I invested $39,000 with them and my niece $30,000. Called in two respected roofers and another solar company; all documented roof damage from Certified Safe. Most damaging was the solar installer’s photos of “hundreds” of drilled holes into the roof to locate rafters instead of measuring out 16 inches on center. Despite this evidence and a patient approach since winter, the business has stonewalled me and the BBB. The Attorney General’s Office of MA took on the case to help resolve and even they are being stalled and ignored. Do you want to deal with this type of Customer Service when you invest $40,000 in your home?

I won't have enough room to tell you how bad this company is. They never show up when scheduled nor do they inform you when they will show up. They are unable to ever hit any deadline they set. They cost me thousands of dollars by not finishing within the time frame they agreed to. The owner of the company will not return one phone call. I have been having an ongoing issue for 2 years which they still won't fix. They have made several appointments they just don't show up. I would find any other company and run from them. I basically paid 30 grand for a box that sits on my wall. I get no credit for the energy I produce nor do receive the proper srec amounts. I think they Did a decent job but its not worth the headache. I would not use them because you will regret it. I wish I had gone anywhere but here. I have now had to go to the vendor themselves to get things fixed. There are a lot of good solar companies try someone else. I got taken for 30 grand and then they disappeared.

A win win, Srec money,credit electric bills. Certified Safe did my installation and they were "Great".with the extra money I'm making off the solar, I had them rewire and install all new outlets in my house

Certified Safe Electric installed two solar projects for us on our main home and summer residence. They were efficient, professional and competitive. They also responded in a very quick fashion when we had a small issue after install.