Technicians for Sustainability - Profile & Reviews

I hate that I have to be the one to do it, I had loved TFS but I am now the one who must write the first legitimate bad review for this company. It is a shame, truly. Feels awful, like turning away from a friend, I loved the installers, the designer, the ethos of the company, the product choices and features, but this experience has become simply too infuriating. I think they are understaffed, making mistakes, and it is a result of unwarranted popularity.

I had my system installed on June 26, I have paid half of the money and I do not have a working system. They love to blame TEP and make sure TEP is always the enemy, the one holding you up. (incidentally TEP has been quicker to respond by a considerable margin) But it turns out that they didn't follow the rules. They are not supposed to install without an approved TEP plan. They didn't have one and installed anyway. Their design calls for a meter socket adapter that TEP will not currently allow and may not allow at all! Nobody can be sure!

They are content to pay me something close to what the array would produce monthly in an effort to cling to the meter socket design and avoid making any changes to the plans they submitted and the design they have built. I could wait for two more months to find out they have to change the design anyway... it is a shame, they admit fault clearly but they idea that a customer who is already furious should just wait another 30 to 60 days for a few bucks is plainly a 'low ball' tactic.

Here is my advice: 1. Be certain that you get copies of every correspondence between TFS and the TEP system called PowerClerk. Then you will know what each party is telling the other.
2. Push for a construction schedule right from the start and get them to sign it. Other bidders for my job offered one, I just had too much faith in TFS. This should hold people to designs and plans that can actually be implemented without question.
3. Don't email, call. Email and waiting for replies could be part of why I am 44 days and counting without a definite resolution or even a timeline for a resolution.
4. Be nice. I have been nice even though I am sick to death of this and it has helped me get the truth out of people when I probably wouldn't have if I was nasty. TEP people are apparently used to being told off and when you don't do it, they are frankly a little surprised and very helpful for you.

If you are already under contract with them, best of luck, I hope you get the service they seem to give everyone but me! If you are not, get a real good look at some of the smaller outfits. Knowing what I know now, if you like the equipment one vendor uses, make the others price it out too. They might really want to install SolarEdge due to a marketing agreement or incentive, but they will do SMA for you if you insist. I was very well educated going in, but be even more so, there is simply no way you can know too much about this stuff. I studied inverters, panels, DC current calculations, but until this went south I had no idea what a meter socket adapter was. Good luck to you.

Exceptional - that's the first word that comes to mind when we think of Technicians for Sustainability. They met and exceeded our expectations every step of the way. From proposal to installation - the TFS team is professional, responsive and helpful in navigating the path once we'd decided to go solar. Over the course of our installation each and every encounter with a member of the TFS team was pleasurable. We are excited to be working with experts in the industry, that really know their business, and are so well respected in the community.

TFS exceeded our expectations, our system is low profile, does not detract from the appearance of our home and provided all of the power we needed last year, No utility bill except small monthly TEP fee.
Questions were answered in easy to understand manner. Employees are dedicated to caring for the environment.

When we decided that it was at last time to go solar, our first stop was the internet. During our exploration of various websites, we were struck by the clear commitment TFS employees share for sustainability and community involvement. Naturally, we contacted several companies for information and quotes, but we felt most confident about our choice to purchase solar after meeting with our TFS representative. Not only did he take the time to thoroughly educate us about photovoltaic systems and answer all of our questions, but his knowledge of all aspects of the process of going solar convinced us that TFS knows its business. In the end, while the competitive pricing made TFS a top candidate, what mattered most to us was choosing a local, mission-driven company whose members live into the values we, ourselves, strive to achieve as we look to lessen our impact on the environment we treasure. And we were not disappointed! Everyone at TFS is friendly, responsive, helpful, and competent. Our PV system was installed within weeks of placing our order, and while it took forever for the power company to do their part, TFS helped us navigate the process until our switch-over. We are operating, as promised, at net-zero! Thank you Technicians For Sustainability!!

We recently utilized Technicians For Sustainability to install solar panels on our roof and we are thrilled with the decision to work with them. Everyone at TFS was wonderful to work with throughout the entire process. They are an incredibly professional and passionate company and they take great pride in their work. We would highly suggest TFS for anyone who is interested in clean energy solutions and working with them was a pleasure. Thank you TFS!

Technicians For Sustainability (TFS) was the authorized dealer for our recent install of a leased photovoltaic system from SunPower. We found all of TFS's people to be consistently friendly, helpful, professional, and knowledgeable. They clearly take pride in their work, and the quality shows.

We're paying the same long-term rate as folks pay for SolarCity, but we get some of the highest-quality panels on the market instead of commodity Chinese panels and we got to work with a team of motivated people from a local company instead of cookie-cutter installers from a corporate giant.

I would highly recommend TFS to anyone in or near Tucson looking to go solar.

These guys know what they are doing and they actually care about what they are doing. The sales team actually went on my roof to layout the system before he gave me a bid.

Our experience with TFS was great. We had another solar company come to our house and they basically told us that solar would work. Dave with TFS came to our house and worked up a creative solution and walked us through exactly what we could expect. The installation crews were super. They worked through the challenges of dealing with a 1930 house that's seen multiple electrical upgrades and went above and beyond to make it work. As a bike commuter, I loved seeing them arrive by bike most days - at the end of the job they left everything clean and better than before. Top notch experience all the way around.

TFS is an amazing Company. Their quote was way better than any other I received, and they installed quicker and with great customer service. I have not had to pay electric bills for 15 months, and I love my solar system. They were absolutely amazing, and have great customer service. I can access info about how my solar system is doing at any time online, from anywhere, and it is doing great! Absolutely the best company!