EcoSmart Home Services

I can't say enough about how incredibly happy I am that I put my solar project in the incredibly capable hands of EcoSmart Home Services. From meeting their first Rep to the last minute details by the installers and electrician, every aspect of the experience was well-informed, well-executed, and an absolute pleasure for me. As someone who doesn't relinquish control easily, EcoSmart kept me in the loop, met my (difficult) timeline and goals, and dotted every "i" and crossed every "t." To this day (3 years plus later) they return every email and every phone call without hesitation and always have a cheerful, helpful disposition and answers to my questions. HIGHLY RECOMMEND!! You will not be disappointed! Oh, it doesn't hurt that I have zero electric bill!!! (;

We got 5 quotes (plus a couple more off energysage) and went with Ecosmart because (1) they recommended excellent equipment; (2) were realistic in their quote; (3) were flexible in helping us get exactly what we wanted, switching up the panels we wanted, installing on both our garage and main house roof at no extra cost; (4) being really honest about the options throughout the process. They weren't the cheapest quote, but as it turned out, they were worth every penny. Our house is quite shaded, so the flexibility was key. It also led to a lot of variation in quotes. Ecosmart estimates of how many panels we'd need for all our electricity was at the high end. However, our panels were producing a good 10 - 15% less than estimated over the first year or so. Ecosmart installed extra panels (at no cost to us) to get us up to the production estimates they had made. Many companies talk a good game, but Ecosmart really followed through with great customer service. I'd definitely recommend them.

These two words are essential when working with a company that provides home services. In our case they took the time and made the effort to come to our house, inspect our roof and solar potential, provide a fair and reasonable quote and stood by their work. Solar can be a confusing major project with panel installation and electrical maintenance needed to make it worthwhile, but Zachary, Jason, and all their employees really do a great job! I would recommend that you contact Zachary and get a quote. He's very easy to work with and really does apply the Trust & Honesty principle! Good Luck!

I have been looking at solar for over 10 years. With EcoSmart I got a superb installation, performance and AFTER-SALE support that has been exceptional. I got a partner, not an installer. The EnergySage comparison gave me the tools I needed. EcoSmart’s quote was not extremely competitive and I showed a solar engineer the quotes and she said the solution by EcoSmart was the one I should choose. The EcoSmart team couldn’t do enough to make the installation and design right. The panels have performed well, i get real time reports, and I have no unsightly pipes or other Aesthetic gaffes I’ve seen on other homes. When the hurricane last year tore service off my house they were there to get me back up and running in a day. I couldn’t be happier with my system and I couldn’t recommend my experience with EcoSmart highly enough

EcoSmart installed my solar a few years ago with exceptional workmanship especially the way they concealed wires internally eliminating obtrusive conduit externally. Recently I noticed a leak in my roof that appeared to originate beneath a solar panel. Stephen and an associate came out immediately to my call on a Sunday to repair the leak. I was pleasantly surprised with the response and fix, but Stephen reminded me that EcoSmart honors their work warrantee. I highly recommend EcoSmart for peace of mind and would award EcoSmart with much more than the five allotted stars. I made a good decision...

If I could give EcoSmart negative stars I would. I have worked with many contractors, architects, engineers and developers in my life good and bad. EcoSmart could be one of if not the worst company I have ever had the unfortunate privilege to work with. After signing up with them, they wasted almost 2 months of my time, misrepresenting timelines and expertise, mismanaging the process, communication and making multiple false statements along the way. I was clear from the outset that the time frame install the system was critical. They told me multiple times that permits had been filed when, in reality they never filed them at all. They did not even know the process to file permits in my town (another thing they had represented they had experience with) and did not even contact the town until the week we had initially targeted for the install. They told me they understood and had experience with Solar batteries. I had to design this part of the system myself because they had no clue what they were doing and were not even capable of effectively working with the vendor to design and solve for any issues that arose. They were terrible with communication, often telling me they would get back to me and never doing so. I had to chase them all the time. When you are spending any amount this would be unacceptable. I was spending over $100,000. 2 months into the agreement, after bailing on a site visit that I rearranged my schedule for, Michael Pelton then called me to state that they would not install what they had agreed to and that Steve Pelton (the owner) was no longer going to offer batteries as he did not trust them. But then I should just do the solar alone with them. I was clear from the beginning that the point of the project was to have a back up system not just a solar system. It seems to me that their plan from the beginning was to tell me what I wanted to hear and then pull the rug out from under me when the timing was such that I was in jeopardy of losing the full Federal Tax Credit and potentially the State incentives in hopes that I would adjust the install to solar only. Ultimately, they gave me no confidence that they were going to be able to successfully and properly install solar either. In my option and experience they are not to be trusted. My experience with them is that they are incredibly disorganized and inept, often gave me false and misleading statements and have real issues communicating at any level that would be considered acceptable. They also showed zero respect for my time or following through on what they had committed to do. All of this resulted in me losing time, money and expending a tremendous amount of effort for ultimately no reason. Simply horrendous on every level and I could not recommend a company less then EcoSmart.