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EcoSmart Home Services - Profile & Reviews

EcoSmart Home Services is a full service home improvement company that specializes in energy efficiency and solar. We are also authorized contractors with Eversource, UI and Home Depot which means all of our employees are background checked and badged. We truly believe customers pay our salary and we will work hard to earn your business and then to keep it.

10 reviews

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  • "Smartest decision I made"

    Reviewed Jun 13, 2021

    I have been looking at solar for over 10 years. With EcoSmart I got a superb installation, performance and AFTER-SALE support that has been exceptional. I got a partner, not an installer.

    The EnergySage comparison gave me the tools I needed. EcoSmart’s quote was not extremely competitive and I showed a solar engineer the quotes and she said the solution by EcoSmart was the one I should choose.

    The EcoSmart team couldn’t do enough to make the installation and design right. The panels have performed well, i get real time reports, and I have no unsightly pipes or other Aesthetic gaffes I’ve seen on other homes. When the hurricane last year tore service off my house they were there to get me back up and running in a day.

    I couldn’t be happier with my system and I couldn’t recommend my experience with EcoSmart highly enough

  • "Outstanding experience"

    Reviewed Feb 10, 2021

    EcoSmart installed my solar a few years ago with exceptional workmanship especially the way they concealed wires internally eliminating obtrusive conduit externally. Recently I noticed a leak in my roof that appeared to originate beneath a solar panel. Stephen and an associate came out immediately to my call on a Sunday to repair the leak. I was pleasantly surprised with the response and fix, but Stephen reminded me that EcoSmart honors their work warrantee. I highly recommend EcoSmart for peace of mind and would award EcoSmart with much more than the five allotted stars. I made a good decision...

  • "STAY FAR AWAY"

    Reviewed Nov 03, 2020

    If I could give EcoSmart negative stars I would. I have worked with many contractors, architects, engineers and developers in my life good and bad. EcoSmart could be one of if not the worst company I have ever had the unfortunate privilege to work with.

    After signing up with them, they wasted almost 2 months of my time, misrepresenting timelines and expertise, mismanaging the process, communication and making multiple false statements along the way.

    I was clear from the outset that the time frame install the system was critical. They told me multiple times that permits had been filed when, in reality they never filed them at all. They did not even know the process to file permits in my town (another thing they had represented they had experience with) and did not even contact the town until the week we had initially targeted for the install.

    They told me they understood and had experience with Solar batteries. I had to design this part of the system myself because they had no clue what they were doing and were not even capable of effectively working with the vendor to design and solve for any issues that arose.

    They were terrible with communication, often telling me they would get back to me and never doing so. I had to chase them all the time. When you are spending any amount this would be unacceptable. I was spending over $100,000.

    2 months into the agreement, after bailing on a site visit that I rearranged my schedule for, Michael Pelton then called me to state that they would not install what they had agreed to and that Steve Pelton (the owner) was no longer going to offer batteries as he did not trust them. But then I should just do the solar alone with them. I was clear from the beginning that the point of the project was to have a back up system not just a solar system.

    It seems to me that their plan from the beginning was to tell me what I wanted to hear and then pull the rug out from under me when the timing was such that I was in jeopardy of losing the full Federal Tax Credit and potentially the State incentives in hopes that I would adjust the install to solar only. Ultimately, they gave me no confidence that they were going to be able to successfully and properly install solar either.

    In my option and experience they are not to be trusted. My experience with them is that they are incredibly disorganized and inept, often gave me false and misleading statements and have real issues communicating at any level that would be considered acceptable. They also showed zero respect for my time or following through on what they had committed to do. All of this resulted in me losing time, money and expending a tremendous amount of effort for ultimately no reason.

    Simply horrendous on every level and I could not recommend a company less then EcoSmart.

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Efficiency First and solar when it makes sense has always been our motto. EcoSmart Home Services is an authorized contractor for both Eversource and Unitied Illuminating in their energy efficiency programs. Our company can perform an audit and make recommendations that can lower the size of the solar array you need. We then explain how ownership is so much better than leasing and then we'll walk you through all the options.

We look forward to making sure you get the right sized system at the best price with the best products.

  • Installation
  • Financing
  • Energy Auditing
  • Construction
  • Roofing
  • Electrical Contracting
  • General Contracting
  • Solar Repair & Maintenance
  • Energy Efficiency
  • High Efficiency Hot Water
  • Solar PV
  • Energy Storage

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Get a custom solar estimate for your home

Get a custom solar estimate for your home

Based on your roof and actual offers in your area

Try Solar Calculator

Established

1985

EcoSmart Home Services Headquarters

105A Clark Drive
East Berlin, CT
06023 United States

Workmanship Warranty

25 year workmanship guarantee. We are still servicing windows we installed in the 80's.

If anything goes wrong with the solar installation including the panels, inverters, racking, roof attachments and breaker boxes/electrical work, we will take care of it at no cost to our customer for 25 years which matches the manufacturers warranty.

For warranty issues for electronic monitoring hardware within the manufacturers warranty, we will replace the unit at no cost to you. If the electronic monitoring device is out of warranty when it fails, we will only ask you pay for the cost of the unit (normally $350 or so) and we'll install it for free..

Affiliations

Building Performance Institute,

Certifications

Proctor/Trainer for BPI: Building Analysy, Building Envelope, Multi-Family, Insulation and Duct leakage.

Licenses

Home Improvement: HIC 0621058. NABCEP PV Entry

Insurance

About every kind you can imaging to satisfy Home Depot, Eversource and United Illuminating.

States served by EcoSmart Home Services

  • Connecticut CT