Because most of our management team are homeowners, too.
We have also dealt with contractors who were rude, filthy, late, unreliable, smoked pot on the job, showed up with the wrong screws and bolts, or went bankrupt. You can read about our CEO's tale of woe. We've also had a few contractors who did what they were supposed to do, but often after prodding with a pitchfork.
Our business is built on two very simple customer service principles:
• We help homeowners evaluate the health and energy usage of their homes in order to find the most cost-effective solutions — not the most expensive — to improve air quality and reduce monthly utility bills.
• We help qualified and insured contractors — specialists in home energy improvements — get access to knowledgeable and motivated consumers.
If we can't find solutions our homeowners pay us nothing. If we do find solutions our contractors pay us a commission to reward us for finding customers for their products and services.
So far, we have never seen a home where we can't save money.