Follow up to the initial review from January 2020: Nice job by Blue Sky as far as getting the panels installed, but really poor support and resolution of problems afterward. After a week of phone support (?) the panels came on line, but since then, and as initially reported four months ago, the software that tells us the status of the panels still doesn't work. No one has been at the site since the installation, despite many phone calls and emails with lots of details about what is NOT working. All I got was a phone call a few months ago telling me that you were not very familiar with this new version of the software and that the issues would be resolved by remote control of the panels, or that someone would be here to fix the problems. So now, four months later, things haven't changed (duh?); no one ever came to investigate the problems. Twenty panels don't report any status until they've been in direct sunlight for six or seven hours. Only a few of the screens in the software actually correspond to what's on our system, so that's pretty much useless. There is no matching grid to correspond the serial numbers of the panels to their physical location. There is now comparison of the energy being used at the panel and what is being produced by the panels (maybe a shortcoming of our metering system, but who knows - all I've heard from Blue Sky is that "this is new software and we're not familiar with it yet..." We have no confidence in the software, no confidence that it's functioning correctly, and honestly, have great concerns about what will happen if something fails (though I'm not sure how we'll even know if that happens). We've complained to Energy Trust of Oregon and will try to spread the word that Blue Sky Solar is unreliable. We are just hoping that our utility company is capable of keeping track of whatever benefit we're providing to the grid, because otherwise, we don't have a clue. I strongly suggest that anyone looking for a PV system not use Blue Sky Solar and perhaps not even using the "Enphase", "Enlighten".... En**** whatever products. I really don't know if these guys are just a bunch of marketing bullshit**s artists or what - it's hard to tell anymore. They've (Blue Sky) just sent me a follow up customer satisfaction survey and, thanks to the SIP orders due to COVID, I have time to say what I want: Good luck on doing your part to provide alternate energy for the planet, just don't get ripped off or get schmoozed by some patronizing salesperson that's "not familiar" with the software.
Update to comments: We've discovered on our own that there is an update to the software that is supposed to be monitoring the panels. It's better now, or at least it seems to be. Strange that we had to hunt down the update ourselves. Again, the main complaint with Blue Sky is/was their lack of follow-through. It's almost like once they got paid, that's the end of their obligation. Hopefully the system works reliably, but we'll just have to hope for that, since there's little expectation that our installer will be there if something fails.