Affordable Solar, Roof, & Air

I was shopping with solar companies for the last 1 to 2 years, signed on one and canceled within a week because I failed to read the fine print and got misled about the prices. I was going to go with ADT, but they declared they were leaving the residential solar business about a month later and I again canceled the contract. I finally signed with Affordable Solar Roof and Air, and they were not only the most competitive price I had come across, but their salesman Charles was extremely straightforward and easy to deal with. No issues with permitting, installation was smooth and prompt. The only issue that has popped up was the microinverter panel was having issues reaching my wifi, and their rep Spencer promptly came out the next day and set up a wifi extender for me, free of charge! Nothing but positive experiences so far with Affordable.

Affordable, Roof, Solar, and Air (ASRA) was one of the best companies I have ever worked with on a project this size. While I was originally only going to do a roof replacement, ASRA put such a great deal together for me that I decided it was in my best interest to also add Solar. Frankly, I was tired of paying ever-increasing, Duke Energy bills! ASRA rolls like a well oiled machine. Because of a special app, you download to your phone, you can see your project and its progress at every stage of the job. Whenever I had to make a phone call to the company, 95% of the time someone always answered the phone. If I had to leave a voice message, within 10 minutes, I would get a return phone, call, email, or text. Everyone who worked on my project was extremely professional, dependable, and very friendly. I am so very happy and satisfied with all the work that was done. A special “well done” shout out to Max, Mindy, Betsy, Trevor, Team number six, Spencer, and Alejandro.

6 months after installation HOA told me the installer didn't even apply for HOA approval. And now they play dead and not responding to my emails.

Don't buy a solar panel system from Affordable if you are basing your decision on their guarantee of power generation in year 1. I bought my system that was rated to generate 18,761 kwh in the first year. It went into service Feb 7, 2023. In the first year, it generated 15,023. I initially contacted their office manager, Brittany, on Feb 6. I've talked to and exchanged emails with her on several occasions. She says that someone in their engineering group has been notified to review my case. It's April 29, and no one has contacted me. Her excuse is that they are very busy. I find it amazing that when I was reviewing installers, they were able to get me a design in days. IF YOU ARE CONSIDERING BUYING SOLAR, ASK THEM FOR PROOF THAT THEY HONOR THEIR GUARANTEE OF POWER GENERATION. ASK THEM WHAT HAPPENS IN THE INSTANCE THE SYSTEM IS SHORT? WHO DO YOU CALL? WHEN SHOULD YOU EXPECT A RESPONSE? WHAT HAPPENS IF THEY CAN'T DELIVER ON THE GUARANTEE? After using Energy Sage and getting quotes from 5 or 6 installer, I narrowed it to 2 installers. I went with Affordable because of the guarantee, which was probably a mistake. Frankly, I don't know if any other installers are that much better, but I know what my experience was with Affordable. Feel free to reach out to me directly if you need verification. Lastly, I think I've posted reviews maybe 3-4 time in my life, but I felt it important to do this post. Most, if not all reviews on Affordable are from customers that just installed the system. I too would have posted a positive review on day 1, as they were great during the sales and install. But, it's the after service that you should put more weight on, as this is supposed to be a 25-30 year system.

Our salesperson Charles was great! He answered all of our questions and got us a great price. Our panels were installed 10 days after we signed the contract. The installation crew was professional and cleaned up after themselves. Looking forward to our FPL bills going down!

I have an Air bnb attached to the house so I figured installing solar panels would help significantly with the energy use and increase our profits. I was hoping to get them installed quickly so I could get the most benefits during the spring tourism and save energy for summer. The project took about 5 and a half weeks which was excellent. My sister had already installed with Affordable last year and referred me, I’m happy to recommend.