LuxLight Solar Energy - Profile & Reviews

Luxlight Solar Energy always returned my calls and messages the same day. Billing was online and very easy. The work was done well. They were clear with me before I accepted the bid as to what they were going to do. They submitted plans to the county promptly, but my roof is non-standard and San Mateo County was very conservative about its review, and response to the county's comments required additional drawings and another engineer stamp, which they also provided promptly. I'm a civil engineer and did calculations before I accepted the bid and came up that there was a big factor of safety, but they worked with the county very professionally and conformed fully with their comments even though it cost them more than they originally planned. As I was gone a lot of the time, and had a narrow window of availability, they worked with me on scheduling without complaint. Although they're located in the Sacramento valley, they were accustomed to working all over the Bay Area, even in the coastal area where we are. They were easy to work with and the installers were great. Although my job was complicated and impacted by the COVID-19 lockdowns, the whole thing went very smoothly and I recommend them. We get lots of energy from the panels they installed and seldom incur any electrical charges at all.

D Rating=Poor, I do not recommend using this company.
1.) Poor Performance- Luxlight recommended I install panels on my east facing roof and did not do a proper survey estimate resulting in less than 100% achievement of my goals and expectations.
2.) Poor Customer Service- After reviewing the above with the owner, Rob, and trying to come up with a reasonable resolution, he basically could not be bothered and told me I would need to add 3 more panels to house to meet my solar requirements. Never taking any time to understand my concerns and addressing his mistakes. Had I known I would need 20 panels total, I probably would not have proceeded because it takes my pay back from 6-7 years to 8-9 years.
3.) Problematic Install- The installation process was poor at best as the original installed sent to my house was a big, elderly gentlemen, who was very hard to communicate with and made many mistakes and he was relieved by experienced installer, whom did a great job cleaning up the mess. I will also note this this was not a safe thing to put a large, elderly gent on my high pitched roof.

Use caution when contacting this contractor and make sure everything is in writing. I would not trust him. Sal, my initial contact was very knowledgeable and offered my lots of good advice and insight.

I’m in an Eichler-style home with a foam roof. This is not a standard install for solar, and it involved coordination between two companies: one for the solar installation, and one for the foam work (the foam provides insulation and weatherproofing, and is used on a lot of Eichler roofs. It requires special techniques for solar.). Luxlight pulled it off, working with Durafoam on the foam side, to make it all happen. They handled everything, city permits, inspections from the city and PG&E, service panel upgrade, solar installation, and testing the monitoring. Keith, Rob, and Sal were great, answering all my questions quickly. I would definitely recommend them for other Eichler homeowners looking to install solar!