LuxLight Solar Energy - Profile & Reviews

I had this fine company install USA made panels (Solar World, 285W) back in Dec 2015. They were honest, direct and did a great job. Paid quite a bit but worth it.

My Power cost in Sunnyvale, CA (no trees issue) has been the Connection Fee of $11 a month to PGE. I do get $120 refund a year from state.

Got only a 3400 Watt system.. small, but with A/C running (in 2 rooms only), still have a surplus of power. No Panels issues, the Micro-Converters working fine.

No Roof leaks. Panels get dirty and 2 to 3 times a years washing increases power by 5%. As of today (May, 2022), my panels are at 95% from peak. Not bad. Feel Free to contact me at AHendricks1066@gmail.com

Luxlight Solar Energy always returned my calls and messages the same day. Billing was online and very easy. The work was done well. They were clear with me before I accepted the bid as to what they were going to do. They submitted plans to the county promptly, but my roof is non-standard and San Mateo County was very conservative about its review, and response to the county's comments required additional drawings and another engineer stamp, which they also provided promptly. I'm a civil engineer and did calculations before I accepted the bid and came up that there was a big factor of safety, but they worked with the county very professionally and conformed fully with their comments even though it cost them more than they originally planned. As I was gone a lot of the time, and had a narrow window of availability, they worked with me on scheduling without complaint. Although they're located in the Sacramento valley, they were accustomed to working all over the Bay Area, even in the coastal area where we are. They were easy to work with and the installers were great. Although my job was complicated and impacted by the COVID-19 lockdowns, the whole thing went very smoothly and I recommend them. We get lots of energy from the panels they installed and seldom incur any electrical charges at all.

D Rating=Poor, I do not recommend using this company.
1.) Poor Performance- Luxlight recommended I install panels on my east facing roof and did not do a proper survey estimate resulting in less than 100% achievement of my goals and expectations.
2.) Poor Customer Service- After reviewing the above with the owner, Rob, and trying to come up with a reasonable resolution, he basically could not be bothered and told me I would need to add 3 more panels to house to meet my solar requirements. Never taking any time to understand my concerns and addressing his mistakes. Had I known I would need 20 panels total, I probably would not have proceeded because it takes my pay back from 6-7 years to 8-9 years.
3.) Problematic Install- The installation process was poor at best as the original installed sent to my house was a big, elderly gentlemen, who was very hard to communicate with and made many mistakes and he was relieved by experienced installer, whom did a great job cleaning up the mess. I will also note this this was not a safe thing to put a large, elderly gent on my high pitched roof.

Use caution when contacting this contractor and make sure everything is in writing. I would not trust him. Sal, my initial contact was very knowledgeable and offered my lots of good advice and insight.