UPDATE: Just wanted to update everyone on my experience- shortly after I did this review I was informed that the company that sold me the solar panels was not Eznergy. It was actually TruPower. TruPower used Eznergy to install the panels for them. TruPower were the ones that sold me the panels and promised me things they never followed through with. I was not made aware of this in the beginning which I am not surprised about because it was one of many miscommunications from TruPower. I have since spoken to the owner of Eznergy who called me himself and cleared up all of my misinformation. He was very nice and answered all of my questions, even though that wasn’t his responsibility (it was TruPower's). He also got my solar panels up and running very quickly and efficiently. I am EXTREMELY happy with Eznergy and what they have done. They even monitor my panels for me free of charge. The owners of Eznergy are amazing and I am so happy I have their panels on my roof. TruPower, however, is a HUGE disappointment. They never gave me the things they promised. They just kept giving me the runaround - particularly Will Caraballo -promising to come and do things and then just not showing up. I would contact him and get no response for days at a time. I highly recommend Eznergy- but stay away from TruPower! All of my stars are for Eznergy- not TruPower.
I have been working on this process since the summer. It is now mid March and I have yet to become operational. I am eager to see the benefits of Solar but it still has not happened. I have not been given things I was promised and I have not been kept informed of progress. I reach out to the head contact and I get no response, a delayed response, the incorrect answer, or promises that don’t come to fruition. Now I feel I am finally coming to the end and almost ready to be complete and I just found out they turned off my monitoring because I didn’t set up my account quickly enough. Meanwhile they didn’t send me or give me information about how to set up my account until a week AFTER they turned off my monitoring. Frustrated beyond relief! The company I have been working with is EZnergy.