Customer service is the ultimate measure of success at SoCore. We empower employees to do all they can to achieve the highest levels of customer satisfaction. We treat our employees as if they were owners of the company. This commitment to ownership and empowerment emboldens us all to be innovative, proactive and flexible in our approach to our clients’ solar energy goals and challenges.
Service Excellence in Action
- Flexible. Our client service excellence can be seen in the solar solutions we deliver—not one solution is the same because not one of our clients is the same.
- Responsive. We are serially responsive, providing solar project and installation reports and feedback continuously.
- Innovative. We believe in bringing new ideas and opportunities to our clients. Many of our innovations originated as efforts to improve a solar solution for a client.
As our solar energy customer, you have the right to:
- A quick response to all inquiries as well an expedited proposal and quote
- Full transparency as it relates to the progress of your solar project
- Have your needs addressed versus being sold on an arrangement that does not fully consider what is best for you
- Negotiate simple documents with a reasonable counterparty
- Be treated as we would want to be treated
- Be appropriately educated on solar technologies, solar financing and solar rebates
- Speak with anyone in our organization who can best address your solar energy needs
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