Spruce Finance

I was a customer of NRG and signed a lease in 2015. Nrg then sold to Spruce. My electic bill was high so I called spruce 9/23. They assured me everything was working properly. I chalked the bill up to things are so expensive. Novasource a third party came out to swap a meter. He found the system off, the meter off and the circuit tripped. He said his company would be back in two weeks. He said they would write a report for spruce. I called Spruce to follow up 10 days later as I hadnt heard from novasource or spruce . The rep told me the system was fine....she even reviewed the laat two days of production. How was there any production? The system was off. This was a 100 percent lie just like in Sept. I asked for a supervisor. She was claiming the same. We went back and forth. She slipped and said they noticed a decrease in production in Jan. She said they tried to contact me. They never did. She said it was via email and the only email I got was an open ticket I jad started when I called to ask in Sept. No one contacted me about production. I contacted them and they said all was well. She said she would reach out to the dispatch team who would reach put to novasource. It took her four days to follow up with yet another lie saying my system is fixed. It wasn't and still isnt. Sooooo many reviews say the same. Beware!

1. Jeopardized the sale of my home 2. Scam you out of hundreds of dollars to just transfer the scam contract. 3. Install faulty and not up to code materials that almost caused my house to go on fire. 4. Have collections call me for charges during NO SERVICE. 5. Non existent customer service. 6. Nonexistent responsiveness

These pathetic people are the worst I have ever met or had to deal with.

We bought this house in 2017 the people who owned the home had solar panels installed the year before which unfortunately is Spruce we were told we had to take over the contract. HUGE MISTAKE We have had billing issues. Every month. Our bill always says we’re delinquent and they will even double and triple the amount owed. When I have called them about their mistake they try and say I’m wrong. Even when I give them the reference number

The CEO and all upper management should be behind bars for their deceitful business practices, billing inconsistencies and their lack of taking any ownership for things promised. I do feel terrible for their customer service reps who are handcuffed to getting any vital or necessary information which the answer is always, "that info is from our billing department" which they can't even access because it is off site. This company doesn't even deserve one star.

Just got my third incorrect invoice of the year. The billing department of Spruce Power is feasting on their mistakes by collecting no ACH fees, late fees, and double dip into customer's account...... Nobody can hold them accountable. https://www.wfsb.com/2023/05/03/ct-attorney-general-investigating-spruce-power-solar-company-customer-complaints-rise/