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Spruce Finance - Profile & Reviews

Lease a rooftop solar photovoltaic (PV) system with fixed monthly payments. Or purchase the power the system produces each month, the same way you pay your utility. Either way, you get free monitoring, maintenance, and insurance, as well as strong consumer protections.

Also available, solar loans are great if you prefer to own the solar PV system. Our homeowner loans offer attractive, flexible terms and strong consumer protections.

10 reviews

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  • "No solar power and they want me to pay"

    Reviewed Apr 14, 2021
    "No solar power and they want me to pay"

    Reviewed Apr 14, 2021

    After 18 calls today to Spruce they told me to continue to pay my bill without any service until September and they will evaluate the account at that time. They are fraudulent. I am not paying for energy that I am not receiving. Perhaps they are closing shop in September and will not refund anything. Awful company.

  • "No support, No response, Worst company. Need a class action lawsuit..."

    Reviewed Mar 26, 2021
    "No support, No response, Worst company. Need a class action lawsuit..."

    Reviewed Mar 26, 2021

    Spruce Power 3 does not respond to email or phone calls. No monitoring of power, no customer support, they just don't care at all. For 3 months I have not seen any power production on the web portal and my electric bill is higher than ever now. I've been paying the bill but they show I have not. Waiting on the phone for an hour and the call drops and goes dead. I am now refusing to pay my bill until they resolve my issues and offer some help. I do not think I will ever get a call unless we get an attorney involved. I think this is a giant scam and the company will just dissolve and we will be once again without support or service.

  • "Sold my home and transferred the lease to the new home owners"

    Reviewed Mar 16, 2021
    "Sold my home and transferred the lease to the new home owners"

    Reviewed Mar 16, 2021

    I sold my home and transferred the lease to the new home owners in June 2020 and continue to receive bills from this company. I've provided them with ALL the necessary documentation twice, showing the lease transfer. They say that "they see the case", but nothing has changed in the last 9 months. Currently into hour 3 of being on hold. I guess it's time to get my attorney involved. I will NEVER do business with them again, nor will I recommend they, Terrible customer service, the worst I've ever come across. Anyone from Spruce that may read this I would appreciate a response to my numerous requests! You have my contact information.

  • "Customer service"

    Reviewed Mar 15, 2021

    If your looking for a company to go with , don’t pick this company their customer service never answers your calls or gets back to you and than they want to turn you into collections

  • "Worst customer service!"

    Reviewed Mar 12, 2021
    "Worst customer service!"

    Reviewed Mar 12, 2021

    Calling for my client for his refinance, the customer service could never get thru. I been calling everyday for 2 weeks with at least 50 calls but never could get anyone to talk to. The line got cut off after 1 minute of music.

    I also email them like they have suggested in the voice mail but already over 1 week and no response.

    Horrible service!

    I was thinking about installing solar for my own house but I think I will take Spruce off my list and not recommend this company to any of my friends, family and clients.

  • "Horrible company. Easily the worst customer service on the face of the earth."

    Reviewed Mar 05, 2021
    "Horrible company. Easily the worst customer service on the face of the earth."

    Reviewed Mar 05, 2021

    They took over from my old solar company. Never an issue with the old company. Spruce/Energy Service Experts/ whatever they all themselves, there is no way to get in touch with them. If you want a response, you have to report them to the BBB. that's the only thing they respond to. And even then, they ask if you want to make a payment as their opening line. I've been waiting for almost a year for their billing department to set up on line access for me. I've spent literally days on hold trying to talk to a human. Eventually the phone times out and forces you to put in for a call back. In a year, I've never received a call back. On their website it tells you if you need to contact them, click on the "support button" on the bottom right corner of any page on their website. There is no support button.

  • "Prospect U have a rotten review but if i have to NO star"

    Reviewed Feb 24, 2021
    "Prospect U have a rotten review but if i have to NO star"

    Reviewed Feb 24, 2021

    I can't believe NRG put my contract in your hands !!!! You people
    SUCK !! I want outplease

  • "This company is absolutely horrible !"

    Reviewed Feb 18, 2021
    "This company is absolutely horrible !"

    Reviewed Feb 18, 2021

    This company is so horrible ! Have been trying for 30 days to speak with someone and have emailed at least 25 times not 1 reply ! We are refinancing our house and can’t refinance without an addendum ! That’s all they need to do is send me the addendum ! Pathetic

  • "They shouldn’t even get 1 star should be ZERO— can’t get into monitoring or billing. My system i"

    Reviewed Dec 31, 2020
    "They shouldn’t even get 1 star should be ZERO— can’t get into monitoring or billing. My system i"

    Reviewed Dec 31, 2020

    No online service to check monitoring or billing. Told maybe Feb 2021. They are the fifth company my service has been transferred to and this is the worst. Only want emails used but you can get they to someone to pay a bill. My system is down and they send an email which directs me to do system checks myself. Nope that’s their job not mine. If a tech has to be sent out it would take 4-6 months before they could get someone out here. Well there will be no payments from me at all. I’m 64 years old so they can pound sand.

  • "Stay away from Spruce Solar!"

    Reviewed Oct 15, 2020

    We have two issues with Spruce Solar.

    First, and most seriously, the company is refusing to repair the defective solar panels we are leasing through them (seven of our twenty-four panels stopped producing electricity back in mid-May).

    Second, and most frustrating, is their absolutely poor customer service. When you call, you are told you will get a faster response if you send an email. When you email, you get no response. I have found I have to call customer service to get them to respond to my emails.

    Then, after weeks of trying to get them to repair our panels, we receive an email from them (after I called them again) that "there are no issues with your solar system." In this email, they attached a chart which shows our energy production peaked in mid-May and then slumped through the summer months when it should have been at its highest. Their own chart confirmed there is an issue with our solar system... yet they deny it!

    Something isn't right with Spruce Solar. Stay away!!!

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