ESD Solar

I had ESD Solar install on my new home in SW Florida. The sales process went very smooth and the rep Zach always followed up in a timely manner. The price was competitive and equipment seemed good quality. The problems came in at time of install. It took a day and a half to complete the install. The first day there was an English speaker on the crew that I could communicate with. On arrival I was asked for spare roof tiles since I have scolloped cement roof tiles which I do not have as stepping on them can break them. The second day, no one on the crew could speak English. I wanted to ask if any tiles were damaged but could not due to the language barrier. I then followed up with ESD's customer service. I raised the roof inspection as an issue and also had an issue with the system communication. They installed the system to communicate via cellular which only reports operation every 6 hours. The system offers WIFI communication as well and I wanted the WIFI real time communication set up. The ESD team was clueless as to how set this up. I spoke to several people including finally the customer service manager Olivia. I felt like Olivia was blowing smoke up my butt and wasn't being straight with me. It resulted in her shouting over me not allowing me to speak. She kept insisting she was in charge and she was the one that was going to help me, even though no one there could. I ended that call with a few choice words for Olivia and called Enphase directly. I asked Olivia to have someone else in the office call me about the roof repair as I was tired of her being disrespectful towards myself. Enphase walked me through the set up process in about 2 minutes and I am now hooked to WIFI. Someone else called me about the roof getting inspected that day and I answered their questions in the hope of getting the roof looked at. This took place at the end of February. I never heard back from anyone and followed up with ESD the week of April 15th. Olivia called me back and acknowledged their installers had taken pictures of the roof and there were 2 broken tiles, but here it is 2 months later and nothing has been done. She told me she would arrange repairs and I should hear back from her or the roofers by Monday April 22. Well as i write this on April 25th, I have not heard from a roofer to make the repairs or anyone at ESD. Wet season is approaching and my patients has run out on ESD getting my roof fixed. I requested ESD's insurance company info and I am going to file an insurance claim.

Joel's commitment to ensuring customers feel supported throughout the entire process is commendable. His follow-up and genuine care for customer satisfaction make him an exceptional representative for ESD Solar.

The warranty process was handled with efficiency and professionalism. The team demonstrated a clear understanding of the intricacies, ensuring a swift resolution to my satisfaction.

Alfredo's meticulous approach to solar panel installation at ESD Solar sets the standard. I'm confident in the longevity and efficiency of my solar system.

The customer service team's availability and responsiveness, especially when addressing warranty queries, made me feel valued as a customer. Their commitment to excellent service was evident in every interaction.

Cory's commitment to customer satisfaction at ESD Solar is commendable. His personalized approach in explaining the benefits of solar made me choose ESD without hesitation.