Ad Energy

Went with Ad-Energy as their quote combined latest equipment and was most reasonable priced as compared with other vendors. They had a high rating on this site as well. Also, was really impressed with patience and knowledge of their sales person. However, have had a very disappointing experience post signing contract. Their roofing contractor did a sub-par roof installation, and no one responded from Ad-Energy to resolve the issue. Since then, It has been more than 3 months since the panels were installed but we are still not operational. A very unprofessional company, they are not proactive in getting issues resolved, totally unresponsive unless I inquire on a periodic basis. Even then I get vague, run around responses. I hope my experience is a one-off but in either case, please do your due diligence if going forward with this company. Not recommended. Replying back to Ad-Energy Response to my feedback: Your response to my feedback is misleading. It appears to insinuate that the issues have been resolved when the SYSTEM IS STILL NOT OPERATIONAL after more than 3 months.

I had a great experience using EnergySage! Everything went very smoothly and I would definitely recommend them!

Ad energy installed my solar system just over one year ago and I couldn’t be happier about the decision to switch to solar power.

Closing in on a year of having solar and I am so glad I have made the switch with how much energy costs have gone up. I couldn’t have picked a better solar company. Tim made everything so easy for me to understand & was always fully transparent. I happily recommend him to all family and friends.

When the roof and solar panel installation project started, I was told the most time taken is for township and pseg approvals. It has already been 2 weeks since we got all approvals and I do not have any timelines for installation yet. When I followed up today, I was told it would take another 2 weeks to install. It is minimum 4 weeks to install after all the approvals were secured. Feeling disappointed at this point given the lack of clarity since we started the project. Update on above - Installation was finally done 4 weeks after the all the approvals from township and pseg. I was asked to make the payment as they only need to schedule township inspection of installation. I made the payment within two days. Almost one week passed and when followed up on status of township inspection, after two follow up emails, I am informed that they made modifications to the original installation plan and need to seek reapproval from township on that. No timelines can be provided. At this point, I feel that Adenergy/sunpower has been a bad decision on my part as they are not transparent with the process, do not provide any proactive updates on the project, trick you in to making the payments, leave you at the mercy of township to approve. Adenergy is making the overall process lengthy as there are delays and not a thorough process from their end.

After looking several companies and some local companies we decided to go with SunPower / ad- energy. I am now confirming that was a good decision. It was a professional process and the support from Frank Van Hemert after the installation was complete to get setup for the incentives was invaluable. It would not have been possible and he hand carried me through each step. I have since had some opportunities to look at other installs and support other people have. I can say I am very, very happy I went with SunPower/ ad- energy. Doug Lee