Ad Energy

The power company completed the inspection of the installed hardware in Dec 2023. Five months later, Ad Energy has done nothing to complete the install and has ignored all attempts at communication. Seems they are out of business and have no intention to live up to their responsibilities.

The following complaint was also posted to NJ Consumer Affairs and BBB. I encourage every victim of this company to do the same and continue to escalate to their business partners, various websites and government agencies & the Attorney General until Ad Energy is held responsible. Give poor ratings at the various addresses this company has in different websites. Don't trust their website, they are delisted from BBB and will be from EnergySage. Confirmed by email: (Thanks for reaching out with this. We are aware that they are still on the site and we are removing their EnergySage rating on our site. We are also working to have them remove their EnergySage badge from their website. Best, Bobby - Robert MacKenzie , EnergySage | robert_mackenzie@energysage.com). Don't let them take the money and run. Ad Energy started my project in December 2022. The project included a new roof and solar system. They sub-contracted the roof job to ARP, ARP then sub-contracted it out to another company. Before the roofing job, I told the sales manager about preserving the "Gutter Helmet" gutter guard during the roof job. He said those are professional roofers and they know what to do with that. However, the roofers damaged the gutter guard and did a "temporary fix" by nailing the top of gutter guard onto the new shingles and applied another layer or shingles on top of that. Leaving a big gap in the structure which could cause leak. I told Ad Energy and they had ARP come and remove the top layer and the gutter guard entirely. Some bottom shingles were damaged in the process. I have asked Ad Energy to put the gutter guard back on at their cost. They agreed and had their own contractor came multiple times to assess the situation. The contractor finally deemed that the gutter guard he had purchased would not fit. The contractor proposed back to Ad Energy to pay me $800 so that I can find a qualified company to replace my gutter guard and also the big hole that the electrician fell through in my garage ceiling during the installation. They have agreed but never paid anything. Then I asked multiple companies to provide me quotes on the cost to put the gutter guard on. I submitted to Ad asked for more compensation so that I can have another company get the work done. They stop responding. I have emailed many people in their company, including the CEO, Michael (Andy) Wall. I have called and left messages, but no one ever picked up the phone or responded. The only person I have heard back from was the sales manager (Tim Munson) who told me about Ad Energy has some kind of financial issues. Both parties have saved emails, text messages and photos to support what I said above. This company is truly irresponsible. People using them today will risk losing a lot of time and money. Warranty on their job would also mean nothing. I would like them to compensate for the shingle, ceiling, gutter guard damage, and the warranty that they are not going to honor. I have contacted BBB.org, EnergySage.com (marketplace of solar installers) for their assistance. Ad-Energy never responded to both parties after months of wait.

My 23 panel system was installed in September 2022. Tim Munson was great and extremely patient with me and all questions. The installers were great and everything seems to be running perfectly and producing as promised. My only issue is getting registered to get my SREC's. I have texted, sent emails and called any, many times but get no response. The system has been running since November 2022. I tried to register myself but there is information required that I can't find regarding the equipment that was installed. I will keep at it but Sun Power and EnergySage haven't been able to help. I even tried the broker at SRECtrade and they haven't been able to help either. I was told that AdEnergy would get me set up and I didn't have to do anything.

Their service is great. They follow up and take care of all the issues and make sure they are solved completely. The sales team is very knowledgeable and responsive, and sometimes even help following up questions after the sales stage. Especially Tim Munson, he not only answered all the technical questions, but also went many miles beyond the just sales. Many thanks to him ! The whole process will not be so smooth without his effort.

Initial installation went smoothly without hiccups. They did well to do incorporate my dates for installation. Communicated well for inspections. Little hiccup during commissioning but when followed through by Tim for production, issue was fixed. Tim displayed excellent customer service from the beginning and looking forward for continued support.

Tim Munson was incredibly knowledgeable and had a thorough understanding of the details around solar purchase. He was able to answer all of our questions in a clear and concise way, and he never made us feel like we were asking naive questions. He was also very patient with us, even when we were still trying to wrap our heads around the whole solar process. The installation of our solar panels took around 4 months, but Tim was always available for any questions and follow-ups with Ad Energy and PSEG. He made sure that we were kept up-to-date on the progress of the installation, and he was always quick to respond to our emails and phone calls. Overall, we were very happy with the service that Tim provided. He was knowledgeable, patient, and responsive. We would definitely recommend him to anyone who is considering installing solar panels.