Solar Symphony

I wish I didn't have to write this as I was very pleased with Solar Symphony initially. They installed a solar system on my house back in November of 2016 and it worked flawlessly the first 5 years. Then, in May of 2022, the bottom half of my panels stopped producing power. I lost half of my power production on and off (mostly off) from May until October while they repeatedly ignored my requests for them to come fix the issue. When they finally sent someone, it was incorrectly repaired the first time and I had to again wait for them to come out a second time. After talking to the technician and doing some research on my own, I discovered the system was initially wired on two strings when it needed to be on a single string. After five years of normal panel degradation, the voltage on the lower string had dropped below the minimum needed to keep the inverter operating properly. As a result, my bill during the true-up period in December was $500 more than the previous year, so I filed a claim under their power production warranty. They tried to claim it was due to shading from the trees behind my property, and denied my claim, but if that was the case then I should still have the issue, which I do not. So if you are considering getting solar from them, keep in mind that it will be difficult at best to get them to fix any issues and their power production warranty is basically worthless.

We inherited a solar system on a home we recently purchased. During escrow, the system faulted and no longer produced any power by the time we took occupancy. Suffice it to say, conversations were extremely difficult to coordinate among our home seller, real estate agents, the solar installer, the solar manufacturer, the battery installer, and the battery manufacturer. Enter Mike Curtis of Solar Symphony who took the time to not only educate me on solar power systems but also organized the conversations among the previously mentioned parties resulting in the work I needed to be covered by warranty and completed quickly by capable technician. Many thanks to Mike and everyone on the Solar Symphony team!

Solar Symphony is Professional, Responsive and Organized Solar Symphony was referred by our neighbor who was very pleased with the job they did on his project. We are equally pleased. Professional: From the initial contact through the installation team, all team members were professional. Rob I. (our salesman) listened to our objectives and questions, helped clarify the features and benefits of the various technologies, and provided sound advice about the optimal system to meet our needs. Rachel (our project manager) and Bethany (operations manager) monitored progress, kept us informed with periodic updates and coordinated with SDG&E to activate our system (PTO) upon completion. Shawn (construction superintendent) oversaw construction and personally stepped in as needed to ensure an on-time installation. The crew arrived when expected, worked consistently to complete the tasks and stayed on schedule. Responsive: We received prompt replies to our questions. Moreover, we received proactive emails and telephone calls to keep us updated. We were confident the team was focused on completing our project on schedule. Organized: From the onset, the process was outlined in detail so we knew what to expect. In addition to all the coordination described above, it was obvious from prompt responses that there was good communication between members of the team. Solar Symphony did a very good job for us and we would refer them with confidence to friends and neighbors. They are real PROs.

IMO character of a business in service industry is most important when there are exceptions or things are not going as expected/planned. Working with Solar Symphony has been an amazing experience from start to end. They assigned a professional to take you through every step and they were always on or ahead of schedule. We worked with Rachel, and she was always quick to respond and even during holidays. There is never a push for payment. Prices are very competitive and quality is awesome. We are very happy with Solar Symphony.

The planning and installment of our solar panels and monitoring system were flawless. Solar Symphony was able to work with the power company and ensure the approval went through. They did everything on our behalf except pay the bill.

Very nice to have an electric bill of less than 100 dollars PER YEAR!!!