Momentum Solar

This company has the worst customer service I have ever seen. The first scheduled meeting I have with their rep, I wait 30 minutes past the scheduled meeting time. I give the office a call to see whats up, and I'm told that their sales rep has been in an accident, but they would send someone else soon. I say, not a problem I will wait. The sales rep gets there 20 minutes later (at this point its 50 minutes after the scheduled start time). We talk, and everything looks good. He then lets slip that he was actually held up talking to a client for a while. Did the office just give some bullshit lie to illicit sympathy for their awful planning? We end the first meeting with the rep saying they will email me a quote. A week later - no quote, I call the office to follow up. They say they have to had deliver a quote and set up a meeting a few days later. On the day of the meeting - no show, says they have to reschedule the next day, which I wasn't going to be available for, so I schedule the next week. Next week comes - 15 mins after the scheduled time and the rep is late again. I call the office, and surprise, they need to reschedule again. I say don't bother, I don't want to deal with this company any more. For the next 3 months, they continue to call me every time they "have a rep in the neighborhood" to see if they can stop by for a pitch, after asking multiple times to never call me again. I can't even block them, they call from different numbers. They just called me AGAIN, which prompted me to write this review If this is their sales process I can't imagine the poor souls that ended up with a momentum solar system.

Steer away from this company. They will sell you a product that will not produce any type of savings. They work together with the manufacturer site you numbers that the system works and will not produce any savings. I have all the objectives evidence as a customer this company is a fraudulent company. It amazes me how they are still in business!

They say “We are with you from the beginning and beyond” Here’s the reality: I am a customer that had my panels installed in 2021. June 2023, the 26th to be exact, our Enphase went down. We had no idea as not one sales person or anyone for that matter showed us that in the app, there are certain notifications to turn on for your email and in the app to alert you to a problem. It took from July 27, when we got a power bill that was way above the $35 a month we had been paying, we payed off the whole system in 2022, until yesterday 8/17/23, to get the system back online and reporting again to the power company. Why did it take that long? Let me tell you… July 27th started the process of contacting customer service. I was told I would get a phone call in 48 to 72 hours. 72 hours came and went with no phone call. Called again with very little resolution to my current situation. In full desperation, I posted a negative review on their Instagram page. I also sent a email to customer service. That’s when I finally got a message back an email and a phone call one week later! After all of that, it still took three days to get a date of when a technician would be out to look at the problem. That was on 8/17/23, yesterday!!! Why did that part take so long? Oh, this is the best part! Once Momentum has put your solar panels on, you are no longer a priority. That’s right! They would rather make their money up front selling and installing systems, instead of making sure their current customers stay up and running too! This was directly from the technician that came out to fix the problem. Customers that are having panels installed are prioritized above the customer that has a problem. During their deliberate delay, each day was costing me precious money for power that I should not have needed!!! It was a fuse in the fuse box, by the way. An easy fix that was delayed because the “from the beginning and beyond” statement above does not apply at all!! Momentum Solar needs to get their act together and realize that, ALL CUSTOMERS COUNT!!!!!! At this point someone at Momentum Solar owes me for the power I had to pay for due to the lack of consideration and efficiency on their part in getting this matter resolved in a timely manner!! New customers be aware!!! Momentum Solar does NOT care about you once they have moved on from the installation process and has your money. Of this you can be sure!!!

I had an appointment booked with a Momentum representative for this morning to discuss putting up additional solar PV. No one came at the appointed time, 8am. At 11am, I called Momentum asking about no-show and was informed that they decided to cancel my appointment because I have a pre-dating installation on one of my roofs. The phone representative explained that they will not look at any location with existing equipment. Nice! Why could they have not told me at the time I made my appointment, or as soon as they realized their error. Don't bother with Momentum. There are many other qualified installers looking for your business.

Was looking forward to meeting Momentum as I have met with Posigen, Sunpower, Sunrun, Power home remodeling regarding solar installation. Google reviews showed fairly good reviews with occasional technical issues and some pushy sales tactics but due to the relatively good reputation, I decided to give them a try. Invited Momentum solar to give quote to my home on 11/21/22. Asked for them to email me the specifications of my solar plan so I can compare to other vendors. Hugo (senior or manager) that the solar salesman referred me to prior to ending to engagement proceeded to engage in high pressure sales tactics. When I told him that I wanted time to compare specifications on my own he said “look it up on Google” and to “get the f*ck out” after spending 1hr with their salesperson. Will not be purchasing from them nor will I be referring them to friends/ colleagues/neighbors This one star review will stand until written apology provided by Hugo or management.

Momentum don’t value their canvassers and the hard work they put in I’ve been working at momentum for 4 months and every check I got they shorted it!!!!!! The base pay and all the demos I had set up they don’t appreciate the effort we put in this job deserves 1/10 I don’t recommend anyone working here you’re better off skipping the application on indeed it sounds good until you really work for them this wasn’t worth the training at all