Service Finance Company, LLC

This place after reading everyone else's experiences is a scam. I can't pay off my loan and the website is suspect at best.

Our experience with Service Finance in connection with our solar battery financing has been extremely disappointing. We financed an approximately $22,000 solar battery purchase from Top Tier Solar Solutions through Service Finance. Before moving forward, we made it clear to the solar company that the approximately $400 monthly payment was not affordable. We were told by Top Tier that if we accepted the financing, the loan would later be refinanced in-house to reduce the monthly payment. We relied on those representations when agreeing to move forward. When those representations were not honored and other problems arose with the battery installation, we disputed the situation and contacted Service Finance for assistance. We expected Service Finance, as the company financing the transaction, to meaningfully investigate our concerns and help us understand what could be done about the disputed financing. Instead, we have felt caught between the lender and the solar company. After we filed complaints, Top Tier's legal team later told us that the company would pay approximately $11,000 toward the roughly $22,000 Service Finance balance to resolve the situation. Believing the matter was finally being resolved, we closed the complaints that we were able to close. Unfortunately, the promised payment has not appeared on our Service Finance account, and the dispute remains unresolved. What has been especially disappointing is the lack of meaningful communication from Service Finance throughout this process. We did not receive a call to thoroughly discuss our concerns or provide a resolution. The communication we received essentially asked whether Top Tier had resolved the matter. We believe consumers considering solar financing should understand that the solar installer and financing company are separate entities. Get every representation concerning monthly payments, refinancing, loan terms, or promises from the installer in writing before accepting financing. Also ask the lender beforehand what protections or dispute options are available if a serious problem develops with the solar company. We are continuing to pursue this matter because we simply want our concerns properly addressed and a fair resolution. Based on our experience so far, we have been extremely disappointed with the assistance and communication we received from Service Finance regarding this disputed solar financing.

Avoid this company for financing at all cost! The are criminals. We had a very bad issue with the door installers. We were communicating with Service Finance about the dealer buying back the loan. It came to a point, where the crooked Window Nations dealer showed proof of completion. I had an open complaint with Service Finance. Instead of first checking with me to see what was going on, thy went ahead and released the funds to the door installer. Brittany Thompson and Darraine Williams of Service Finance are worthless.

Foreign speaking high in̈Terest rates. U unable to get payoff from them

I applied for a loan thru these ppl to replace my furnace. The HVAC company referred them. I was shown percentage rates of 6,99%, 7.99% and 8.99% with minimal monthly payments tied to each. I chose the 6.99% with the higher monthly payment. Them bastards had the nerve to call themselves “approving” me with an 11%. That was never on the table stupid or I would’ve never applied. I can get half that @ my own bank!! I said hell no!! They thought I was gonna sign off on this not reading the percentage. All the paper work was done! This was the end so they thought they had my back against the wall I guess. Deceptive. That’s a dirty trick. Deceptive.

Their app and website do not allow me to pay online......neither method works. When I called, they said they would put a complaint in......and said I would get a call back 3-5 days later to address the issue. LOLOLOLOL! Ya right! They want me to give my account number over to some 3rd world country customer "service" rep. Not happening. Plus they still have my old account information that I paid off from another product that we bought in the past and they get it mixed up with my current loan. These people don't know what they're doing!