Photon Brothers - Profile & Reviews

Based on my research and reviews, I signed a contract with Photon Brothers in Dec, 2021 to have 8 additional Tesla solar panels (I already had 18 panels) and a Tesla Powerwall+ installed. Shortly after signing, I was notified that I would have a dedicated "Project Manager", who would be the primary point of communication and coordination for the process.

During the Photon Brothers pre-install site inspection on Jan 18, 2022, a weather meter on my roof was damaged by the technician's ladder. I was promised compensation by the Photon Brothers Project Manager, but this has not happened.

Initial estimate for installation was March, then April, then May, then June. The panels and Powerwall+ were installed on July 23, 2022. Although the physical installation of the panels, secondary breaker panel, inverter and Powerwall+ appeared to be done properly, within a couple days I noticed the Tesla app was not reporting power usage by my home properly. After sending multiple screenshots of the errors of power usage in the Tesla app, and multiple requests to Project Management to resolve, this has still not been rectified.

The appointment with the county for inspection was scheduled for July 6, but it had to be cancelled because Photon Brothers discovered that they had supplied the county with an incorrect installation configuration. Now almost 5 weeks since the install, I still have not had the county inspection/approval. Until the county inspects, I will not receive any credit for the power that my new panels are currently sending back to the grid. We have received no word on when the inspection will occur.

On Monday, July 25, a Photon Brothers technician was to come to our house to rectify the Tesla app power usage issue. He was supposed to arrive 1-3pm, then it was postponed to 3-4pm. The technician finally showed up after 7:10pm in the evening, offering no apologies, however since we were leaving shortly we asked him to reschedule.

As has been typical since signing the contract, Photon Brothers Project Management has not been proactive in their communication, and at best are reactive. In some cases it has taken over 2 weeks to get a response to inquiries.

Now, after multiple emails from us since they missed the 2 appointment windows, we still have not heard anything from the Project Manager in over 4 days to reschedule the Tesla app remedy and/or county inspection. Beware, unless you are fine with unnecessary delays and unresponsiveness. I believe the 2 stars I gave them are generous.

I spent so much time researching PV providers, all of the hardware and options and decided to work with Photon Brothers. I’m so glad I did. From our first call, Krista was incredibly helpful, answered all of my questions and made me feel really comfortable about a big decision. Every person who came to our house for a site visit, for doing the actual install, or for meeting the city inspectors was top notch professional. Alexis was my project manager and she nailed the balance of keeping me thoroughly informed but not inundating me with messages and info. I’m really pleased with the whole experience and recommend the Photon Brothers team to anyone looking for a solar install in the area.

I chose Photon Brothers for my solar installation. The process was going smoothly until the project manager failed to follow through with my request to install the Tesla batteries in the garage. That request was the first condition I conveyed at the time of site survey. The "engineering report" came back with the installation on the outside of the house where the garage is located and it did not agree with the design worked up by the sales consultant. Communication with 4 different departments went unanswered, yet they keep sending me late payment notices for the first half of the project. I am totally soured on the company. If they don't respond to emails, why would I expect them to take care of problems I might have in the future with the installed system?