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Photon Brothers - Profile & Reviews

Photon Brothers is a solar energy company based in Colorado and California’s Central Coast dedicated to providing you with high-quality solar installation and amazing customer experience. We use premium solar panels, such as REC, Silfab and Tesla, which are some of the most advanced and energy-efficient solar panels in the world, and we are also Certified Tesla Installers for the Powerwall.

The company was founded by fourth-generation Coloradans David & Matt Raichart, veterans in the solar energy space who believe that solar power is the best way for homeowners in our beautiful states to save on their energy costs and move towards a more sustainable, Earth-friendly future. We have offices in Denver and Pueblo, Colorado as well as in San Luis Obispo, California, where one brother now lives with his family. From the sale to the design to your installation, your entire project is done by our in-house team including licensed and insured Master Electricians.

Colorado - https://photonbrothers.com/
California - https://photonbrothers.com/central-coast/

45 reviews

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  • "Frustrated with Photon Brothers "Project Management""

    Reviewed
    "Frustrated with Photon Brothers "Project Management""

    Reviewed Jul 29, 2022

    Based on my research and reviews, I signed a contract with Photon Brothers in Dec, 2021 to have 8 additional Tesla solar panels (I already had 18 panels) and a Tesla Powerwall+ installed. Shortly after signing, I was notified that I would have a dedicated "Project Manager", who would be the primary point of communication and coordination for the process.

    During the Photon Brothers pre-install site inspection on Jan 18, 2022, a weather meter on my roof was damaged by the technician's ladder. I was promised compensation by the Photon Brothers Project Manager, but this has not happened.

    Initial estimate for installation was March, then April, then May, then June. The panels and Powerwall+ were installed on July 23, 2022. Although the physical installation of the panels, secondary breaker panel, inverter and Powerwall+ appeared to be done properly, within a couple days I noticed the Tesla app was not reporting power usage by my home properly. After sending multiple screenshots of the errors of power usage in the Tesla app, and multiple requests to Project Management to resolve, this has still not been rectified.

    The appointment with the county for inspection was scheduled for July 6, but it had to be cancelled because Photon Brothers discovered that they had supplied the county with an incorrect installation configuration. Now almost 5 weeks since the install, I still have not had the county inspection/approval. Until the county inspects, I will not receive any credit for the power that my new panels are currently sending back to the grid. We have received no word on when the inspection will occur.

    On Monday, July 25, a Photon Brothers technician was to come to our house to rectify the Tesla app power usage issue. He was supposed to arrive 1-3pm, then it was postponed to 3-4pm. The technician finally showed up after 7:10pm in the evening, offering no apologies, however since we were leaving shortly we asked him to reschedule.

    As has been typical since signing the contract, Photon Brothers Project Management has not been proactive in their communication, and at best are reactive. In some cases it has taken over 2 weeks to get a response to inquiries.

    Now, after multiple emails from us since they missed the 2 appointment windows, we still have not heard anything from the Project Manager in over 4 days to reschedule the Tesla app remedy and/or county inspection. Beware, unless you are fine with unnecessary delays and unresponsiveness. I believe the 2 stars I gave them are generous.

  • "So pleased with Photon Brothers!"

    Reviewed Jul 19, 2022

    I spent so much time researching PV providers, all of the hardware and options and decided to work with Photon Brothers. I’m so glad I did. From our first call, Krista was incredibly helpful, answered all of my questions and made me feel really comfortable about a big decision. Every person who came to our house for a site visit, for doing the actual install, or for meeting the city inspectors was top notch professional. Alexis was my project manager and she nailed the balance of keeping me thoroughly informed but not inundating me with messages and info. I’m really pleased with the whole experience and recommend the Photon Brothers team to anyone looking for a solar install in the area.

    Jemma Wilson
    Installer
    Response from Photon Brothers
    Responded Jul 19, 2022
    Response from Photon Brothers
    Responded Jul 19, 2022

    Thank you so much for the kind words, Jessica! Thanks for taking the steps to go solar. On behalf of Krista, Alexis and the entire team, thank you for choosing Photon Brothers!

  • "Very poor customer support"

    Reviewed Jul 04, 2022

    I chose Photon Brothers for my solar installation. The process was going smoothly until the project manager failed to follow through with my request to install the Tesla batteries in the garage. That request was the first condition I conveyed at the time of site survey. The "engineering report" came back with the installation on the outside of the house where the garage is located and it did not agree with the design worked up by the sales consultant. Communication with 4 different departments went unanswered, yet they keep sending me late payment notices for the first half of the project. I am totally soured on the company. If they don't respond to emails, why would I expect them to take care of problems I might have in the future with the installed system?

    Krista Turnage
    Installer
    Response from Photon Brothers
    Responded Jul 15, 2022
    Response from Photon Brothers
    Responded Jul 15, 2022

    Hello Mark,

    Our apologies for the frustration in communication.

    We have been trying to get a hold of you with daily email and/or voicemails for over a month.

    Your project manager has not received a response from you since June 14th in regards to the adjustment to your design.

    Your email address is bouncing back as undeliverable for some of us.

    The invoice notice is automatically generated.
    This is happening because you signed and approved the Final Design layout.

    We have alerted the accounting team that we are awaiting feedback from you on a possible design adjustment.

    Please give us a call, or respond to any of the emails so we can get your project back on track.

    Respectfully,
    Photon Brothers

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Take control of your energy bill by installing solar and home batteries. Photon Brothers is your local solar expert focused on custom installations designed to maximize your energy efficiency needs.

  • Installation
  • Financing
  • Solar Repair & Maintenance
  • Solar PV
  • Energy Storage
  • A solar system from start to finish! Our crew installed this 8.64kW system featuring 27 REC panels on this comp shingle roof in Boulder, Colorado.
    A solar system from start to finish! Our crew installed this 8.64kW system featuring 27 REC panels on this comp shingle roof in Boulder, Colorado.
  • Pueblo Regional Building Department commercial solar installation
    Pueblo Regional Building Department commercial solar installation
  • A recent 2021 15.33kW installation by Photon Brothers in Englewood, CO featuring 42 Solaria XT - 365R-watt panels.
    A recent 2021 15.33kW installation by Photon Brothers in Englewood, CO featuring 42 Solaria XT - 365R-watt panels.
  • California commercial solar installation
    California commercial solar installation
  • We recently installed 31 Silfab panels on this beautiful Lakewood, CO home. Silfab is proudly made in North America and these panels will offset the electrical usage for this homeowner.
    We recently installed 31 Silfab panels on this beautiful Lakewood, CO home. Silfab is proudly made in North America and these panels will offset the electrical usage for this homeowner.
  • Residential Solar Installation by Photon Brothers
    Residential Solar Installation by Photon Brothers
  • Pueblo Regional Building Department Commercial Solar Installation
    Pueblo Regional Building Department Commercial Solar Installation
  • Silfab Solar Installation
    Silfab Solar Installation
  • Granite Imports Commercial Solar Installation
    Granite Imports Commercial Solar Installation
  • AIS Industrial and Construction Supply Commercial Solar Installation
    AIS Industrial and Construction Supply Commercial Solar Installation
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Get a custom solar estimate for your home

Get a custom solar estimate for your home

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Established

2013

Photon Brothers Headquarters

7705 W 108th Ave, Ste 100
Westminster, CO
80021 United States

Local Offices (2)

  • 4921 N Elizabeth St
    Pueblo, CO 81008
  • 3566 S. Higuera St. #205
    San Luis Obispo, CA 93401

Workmanship Warranty

25 years, all labor in-house

Certifications

REC Certified Solar Professional
Tesla Certified Installer
NABCEP Certified
UL Certified PV Installer

Licenses

CSLB C10 License: 1003044 CO License: 100231

Insurance

Fully bonded and insured

States served by Photon Brothers

  • California CA ,
  • Colorado CO