Photon Brothers

I ended up choosing a different installer for reasons particular to my situation, but I thought I should give a quick shout out to Krista, who was far and away the most helpful sales rep during my process, giving heaps of helpful guidance while being a genuine pleasure to deal with. Thank you, Krista!

Kristion Tallent, the salesperson, is not to be trusted. He will tell you whatever you want to hear to make the sale. When you think of shady sales people that employ nefarious practices, this is who you are picturing. Cannot recommend this company as my experience has been very poor and deflating.

Photon Brothers is always amazing, professional and knowledgeable. They employ the very best people and Mark, Tom, Nate and Myka are no exception. They are all so pleasant, easy to communicate with and exceptional at their jobs. I am so grateful that I met Kris Tallent at that home show years ago and chose Photon Brothers as my installer for a great product with an excellent warranty!

My wife and I spent a lot of time researching solar energy companies and are very happy we went with Photon Brothers. After getting several quotes and reading through a ton of reviews we went with Photon Brothers because they have a stellar reputation, great price per kW installed, and they are a local small business. They installed panels for us in March and we have had zero problems with our system. The panels look great and modern, and the monitoring app is really easy to use.   We recently wanted to reconfigure our system a little to have our monitoring data be transmitted through LAN instead of cell data almost 6 months after our installation was completed and they were very responsive and extremely helpful getting this done for us. Specifically, it was Nate, a Service Manager, who coordinated the logistics and did a great job ensuring we were happy with the service, and Mike, the technician that came to our home showed up on time, was very nice, polite and professional and went above and beyond making the wiring on the outside of the house he had to work with look nice and tidy.   I also have to mention Amanda who was great to work with throughout the project and our main point of contact, and John Johnson who we worked with early on during the proposal phase who was very knowledgeable, also great to work with, and helped us spec out the best solar system for our needs.   All in all, Photon Brothers is a great company all around that has exceeded our expectations at all stages of getting our solar installed and we always recommend them whenever we hear someone talking about getting solar.

Based on my research and reviews, I signed a contract with Photon Brothers in Dec, 2021 to have 8 additional Tesla solar panels (I already had 18 panels) and a Tesla Powerwall+ installed. Shortly after signing, I was notified that I would have a dedicated "Project Manager", who would be the primary point of communication and coordination for the process. During the Photon Brothers pre-install site inspection on Jan 18, 2022, a weather meter on my roof was damaged by the technician's ladder. I was promised compensation by the Photon Brothers Project Manager, but this has not happened. Initial estimate for installation was March, then April, then May, then June. The panels and Powerwall+ were installed on July 23, 2022. Although the physical installation of the panels, secondary breaker panel, inverter and Powerwall+ appeared to be done properly, within a couple days I noticed the Tesla app was not reporting power usage by my home properly. After sending multiple screenshots of the errors of power usage in the Tesla app, and multiple requests to Project Management to resolve, this has still not been rectified. The appointment with the county for inspection was scheduled for July 6, but it had to be cancelled because Photon Brothers discovered that they had supplied the county with an incorrect installation configuration. Now almost 5 weeks since the install, I still have not had the county inspection/approval. Until the county inspects, I will not receive any credit for the power that my new panels are currently sending back to the grid. We have received no word on when the inspection will occur. On Monday, July 25, a Photon Brothers technician was to come to our house to rectify the Tesla app power usage issue. He was supposed to arrive 1-3pm, then it was postponed to 3-4pm. The technician finally showed up after 7:10pm in the evening, offering no apologies, however since we were leaving shortly we asked him to reschedule. As has been typical since signing the contract, Photon Brothers Project Management has not been proactive in their communication, and at best are reactive. In some cases it has taken over 2 weeks to get a response to inquiries. Now, after multiple emails from us since they missed the 2 appointment windows, we still have not heard anything from the Project Manager in over 4 days to reschedule the Tesla app remedy and/or county inspection. Beware, unless you are fine with unnecessary delays and unresponsiveness. I believe the 2 stars I gave them are generous.

I spent so much time researching PV providers, all of the hardware and options and decided to work with Photon Brothers. I’m so glad I did. From our first call, Krista was incredibly helpful, answered all of my questions and made me feel really comfortable about a big decision. Every person who came to our house for a site visit, for doing the actual install, or for meeting the city inspectors was top notch professional. Alexis was my project manager and she nailed the balance of keeping me thoroughly informed but not inundating me with messages and info. I’m really pleased with the whole experience and recommend the Photon Brothers team to anyone looking for a solar install in the area.