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Sunrun - Profile & Reviews

Our Vision
Sunrun believes there is a better, less expensive, cleaner way for families to power their homes. With Sunrun’s residential rooftop solar, storage and energy services, homeowners are saving money while dramatically reducing the amount of air pollution and carbon dioxide (CO2) they release into the atmosphere. After 10 years, Sunrun is still a steadfast believer in the power of the sun, and we aren’t alone. Continued, growing demand for our products and services proves that more and more Americans want better energy options. Our mission is simple – create a planet run by the sun.

Solar is Inevitable
Sunrun is the pioneer of the solar-as-a-service model. We invented a new, simpler, more affordable way for homeowners to harness the natural resource of the sun to power their homes. Sunrun has grown by leaps and bounds, serving more than 189,000 families nationwide. We continue to drive innovation of solar generation, storage and energy services and technologies.

Everyone should have the freedom to choose where they get their energy, to control their home’s energy costs, and be safe from grid disruption. Consumers want access to affordable technology that enables energy generation, storage and management. We know this choice will ultimately help reduce the use of dirty fossil fuels as well as the need for expensive utility grid infrastructure replacements.

Rooftop solar and energy storage is the foundation for the next generation of the energy grid. Unlike the grid of the last 100 years, rooftop solar does not rely on transmitting and balancing energy over long distances. Rather, it generates and distributes locally. Investing in rooftop solar systems is like building cell towers instead of landlines - it’s smart and forward-thinking. It benefits the solar system owners by delivering lower energy bills and allowing them to avoid costly rate increases, and it benefits the community by providing a clean, renewable source of energy that reduces the need for expensive new power plants and unsightly power lines.

Providing homeowners with savings through clean solar energy will always guide our core purpose. We partner with utility providers around the country to make rooftop solar and energy storage an integral part of the grid for the next hundred years.

We believe that, together, we can create a planet run by the sun.

9 reviews

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  • "roof ruined by solar installation"

    Reviewed Jul 14, 2021

    Sunrun installed a solar system in the spring of 2018. They came 4 times to repair the leak which was damaging the ceiling in the room below the panels. We thought that they had finally fixed it because there was no leak inside but now we have a leak in the same place again but this time the roof is sagging and a roofer says the plywood decking has also been damaged. It looks like the leak has been going on for three years to cause the roof decking damage.
    When I called their agent she said that the previous roof leak was not related to the solar installation. I said that clearly it was because the roof had been inspected by Sunrun more than once before they put the panels on and found to be good, they paid for the interior drywall repairs and finally on the fourth visit had a roofer repair the roof. I lost trust and got angry.
    The fifth visit was last week and the guy said that the flashing had lifted around one of the solar brackets and he lifted a panel and put sealer on the bracket but the roof is still leaking. I asked about the sag and when he stepped on it he said that the plywood was soft and took a picture. He stated that the leak was definitely related to the solar installation.
    When I received an email from Sunrun's repair coordinator offering money to repair the drywall she stated that there was no mention of the sagging, soft roof in the technicians report.I lost more trust and am very angry about the roof damage and the lie and failure to document the roof damage.

  • "Went with another company"

    Reviewed Mar 09, 2021

    I went with another company after getting conflicting information from the salesman and not liking the high pressure sales tactics. The $500 deposit which I was told by the salesman was not necessary to get an actual design and cost estimate for the system I wanted all of sudden became a big deal. Comparing costs and warranties this company was behind others as well.

  • "NOT HAPPY WITH CUSTOMER SERVICE"

    Reviewed Oct 01, 2020

    I've had my solar panels up and running now for a while and was promised $1,000 gift card for a mistake on the contract from Sales Rep. Joshua Coen and a thermostat and have yet to receive them. I am a new customer and have been bounced around for weeks now. I am hoping Justin Hornback can return my calls and multiple emails I have sent the company. I wanted to refer this company to a few of my friends but I don't think I will anymore. I feel disrespected and feel like I have to chase down for something I was promised and for which I have proof of. Do not utilize this company, there are plenty of other great ones on the market, like Tesla.

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Trust Sunrun for your home's solar because you’ll be cared for and looked after like family as long as you are a customer – and because:

- Sunrun has over 17 years of high-quality custom solar installations.
- We steer clear of one-size-fits-all solar systems because your home and electricity needs are one-of-a-kind.
- You can choose from a variety of affordable ways to pay, from a lease to a PPA to full ownership.
- You’ll enjoy Sunrun Lifetime Support—if something breaks, we fix it for free.
- Sunrun offers guaranteed production—if your panels under-produce, we’ll refund your money.
- If you sell your home, our promise transfers to the new owners. Our dedicated Service Transfer Team will make it easy for both seller and buyer.

How’s that for peace of mind? Choose Sunrun as your solar panel company and save!

  • Installation
  • Financing
  • Solar Repair & Maintenance
  • Sunrun: Neighbors (Kale)
    Sunrun: Neighbors (Kale)
  • Sunrun: Neighbors (Fat Roll)
    Sunrun: Neighbors (Fat Roll)
  • Sunrun FAQ: How Much Will I Save With Solar?
    Sunrun FAQ: How Much Will I Save With Solar?
  • Sunrun Customer Testimonial
    Sunrun Customer Testimonial
  • Sunrun & Comcast Partnership
    Sunrun & Comcast Partnership
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Get a custom solar estimate for your home

Get a custom solar estimate for your home

Based on your roof and actual offers in your area

Try Solar Calculator

Established

2007

Sunrun Headquarters

595 Market Street, 29th Floor
San Francisco, CA
94105 United States

Workmanship Warranty

http://www.sunrun.com/why-sunrun/your-guarantee

Licenses

http://www.sunrun.com/state-contractor-license-information

States served by Sunrun

  • Arizona AZ ,
  • California CA ,
  • Colorado CO ,
  • Connecticut CT ,
  • Delaware DE ,
  • Hawaii HI ,
  • Maryland MD ,
  • Massachusetts MA ,
  • New Hampshire NH ,
  • New Jersey NJ ,
  • New York NY ,
  • Oregon OR ,
  • Pennsylvania PA ,
  • South Carolina SC