Sunrun

Sales process went swimmingly. Of course, that is probably by design. Mussie, who no longer works there was kind and communicative. Fast forward to install. Seems to go well. Except, no, we start experiencing leaks in our bedroom ceiling and when our contractor looks at our roof, it's apparent that the installers drilled holes in the wrong spots, didn't correct the issue and just left our roof compromised. Tried to no avail to get it dealt with but SunRun does not care. It's never been fixed after years. Fast forward again, we experienced a microburst in 2022 that sent trees and tree limbs flying. Solar panels were smashed. Called SunRun immediately after the adjuster left, sent them photos of the crushed panels, and their call center told us, "everything (data) looks fine for solar production so it's a non-issue." Oh, sure, because the photos of the smashed panels are just...not an issue? That was 2.5 years ago. I still don't have panel replacements, customer service is a joke, I have interior damage to my home. Yesterday, techs showed up at our house without an appointment to replace our batter back up. That's been broken for over half a year. Apparently, calling us and making an appointment is too much to ask? We work from home and our child is home recovering from surgery. Again, is this good customer service? Spoiler alert: NO. Their sales people reached out to me asking me to refer people to them for $1k. Absolutely not. You could not PAY ME ENOUGH MONEY to tell you something positive about this company and screw another human over. There isn't anything positive! If I could give zeroes across the board, I would. Do not walk, RUN from this company. It's the worst customer service I have ever experienced in my life. And I am stilling waiting on my panels.

Luka and his friend came to my house and wanted me to immediately sign a solar loan application, take pictures of my electric panel and meter. I told them no, as I need to decide if this is for me. They started shouting at me for not taking Soler run offer as according to them NatGrid would cap solar projects and would increase my electric bill if I do not go Solar. If I am paying too high an electric bill its my money and why should I be forced to do something i do not want

If you are thinking about solar, I wouldn't recommend Sunrun. I have Sunrun, with 39 panels, and a contractor house painter sprayed the panels with paint. I'm concerned about losing energy, but Sunrun basically says that as long as the system is producing any energy, that they are not worried about it. I'm aware that Sunrun isn't responsible for the painter's mistake, but I'm concerned about damaging the panels is the paint is not removed properly. I'd hate for a contractor to attempt to remove the paint but uses a chemical that would damage the panels. I'm only trying to get support from Sunrun for who to contact so properly clean the paint off the panels. They won't respond except to say that if the system is producing (any) power that I shouldn't be concerned.... Really?... and Sunrun calls that support? I have called and spoken to at least 2 representatives that spoke good English, and have done online chat's with at least 3 representatives, (and sent photos), but no replies... The system is leased, so I don't really own it, so if I perform the removal, will the warranty be voided? They, Sunrun, won't properly answer that question..

I had an existing contract with Sunrun on my house that was not covering my energy usage. They conducted a 'solar study' to determine how to better equip the home and advised adding solar panels and batteries. In their proposal, they listed the "Updated Monthly Payment" would be $209 and promised the panels would provide over 100% of our energy usage. A few months later, my husband and I discovered they had misled us, and the $209 was IN ADDITION to the bill we were already paying. This was never stated or agreed upon in the sales process. I would never have agreed to this amount, as even with 100% coverage it would not be worthwhile financially. Despite the fact that they confirmed their salesperson never explained a separate bill to us, they would not return to the original payment of $209/month and have continued to insist we pay two separate bills for a single system. In addition, their promise of 100% coverage has never materialized. We continue to pay for our energy usage out of pocket, which we were promised would not happen. We have not increased the amount of usage per month, yet we have yet to see even close to their promised energy be returned to us. We have tried repeatedly to resolve our conflict, but their customer service simply passes us on from one representative to the next. At least 2 employees we have interacted with in the last 6 months no longer work there. There is no accountability for the misinformation and deception, or for them to fulfill their promised coverage. This is a deceptive company with business practices that violate the California Consumers Legal Remedies Act. They should be not be allowed to continue lying to and misleading customers.

2 inverter systems installed 2011 by SunRun. Inverter failed Jan 2023. Not replaced until Feb 2024. Dozens of phone calls ignored until filed with Better Business Bureau and state Attorney General. New inverter failed in November 2024. So far have been ignored about repairs. Have again contacted Better Business Bureau, etc. I was told by techs on 1st repair that their SUPERVISOR won’t even return THEIR calls. I was also told on 2nd repair that Customer Service supervisors don’t talk to customers because “they have other jobs to do”. Customer service doesn’t exist in this company. Avoid this company like the plague, the bad reviews are REAL.

This company is either completely incompetent or complete frauds! Their panels can only produce 1.2 kwh and at best 2 kwh. They can barely run my refrigerator. You'll see them respond on here like they care but that's just to shut you up for awhile. I'M GETTING A FREAKING LAWYER. THIS COMPANY SUCKS!!!!!!