Sunrun

Was sold on a system by a sales rep that coincidentally is no longer there. Was told from the sales rep that she is building me a system to produce over 100 % to ensure loss of efficiency due to aging panels , carry me over from peak seasons to off peak seasons to ensure no bill other than sunrun and also to be able to gift future credits . What I actually received was a system designed at 88% leaving me with a utility bill in off-seasons and no said credits to gift . Reached out to costumer service and received no help . Was in contact with sunruns senior expert Dalton Clarke for weeks tryn to address my issue . After his review his response was the contract is valid . Totally dismissing the fact I'm only producing at 88% capacity and have to rely on my utility company for the remainder . He was quick to note what I saved at only 88% production for the year and I should be happy . I went solar to be 100% not 88%. Was told from original sales rep that I could add on to the system if need be . Again I was misled .I tried 3 times to resolve my concerns and issues to no prevail or accountability from sunrun. In my experience with sunrun it is my opinion that this company is not one you should consider !

Sunrun was amazing from the very beginning to the very end. Especially JACKIE LABARGE. So friendly, informative and really cares about the customer. Looking forward to the months and years ahead with affordable power. Thank you Sunrun

I had a great experience working with Richard from Sunrun. He arrived early for our appointment, which I really appreciated, and took the time to thoroughly inspect my electrical panel. He explained everything clearly and answered all of my questions in a way that was easy to understand. As a single mom, I especially appreciated how kind and helpful he was. He went above and beyond by even helping me clean up my backyard, which was completely unexpected and meant a lot. Richard was professional, respectful, knowledgeable, and genuinely cared about making the experience as easy as possible. I highly recommend him to anyone considering Sunrun!

I've been with SunRun for over 3 years and am very pleased with their service. Richard came out today (a day earlier than scheduled which was great) and fixed the issue within an hour. He also addressed another concern I had. He explained everything so I could understand it. I have friends who have other solar providers. Those companies have been sold, and they don't know who their provider is. I can answer that I have SunRun and know who to contact. Another friend had a squirrel eat through some of the wires. I have grates around my panels so that won't happen. SunRun thought ahead! As a retired teacher, I'd say SunRun earns an A+.

Richard was awesome we initially had missed scheduled appt but we were both very flexible and patient to get job done and the job was done wonderfully great job by Richard installing new control box for solar panels and giving me info to call sunrun for credit during downtime. He was professional courteous precise and thorough. Awesome experience

Richard was my tech, very professional and knowledgeable! He explained thoroughly the failures of my system in great detail! My system is 11 years old, and has had 1 inverter replaced a few years back. Richard explained to me another inverter has failed, and 3 panels are not charging...I'm glad I have the lease! I hope in the future sunrun will source better parts that will hold up. I was disappointed that it took months to send a tech once the problem had been identified back in May...that's why the 1 star review and that's on Sunrun not Richard..