We are a full-service, well-reviewed residential solar installation company that offers BluePower™ and BluePowerPlus+™ as the most innovative solar financing products.
Well first off it took 7 months for them to turn it on, normally it should take 3 or 4 months, and the sales man never mention a connection fee from duke power. All he said was you will only get 1 bill , pretty much a bill swap, he average my utility bill for the year and said that's what you be paying , ok cool well that's a no brainer sure I will do it, well didn't know the connection fee would be almost $20 a month, so right off the bat your going to be paying $20 more a month than if you never got solar, and then they didn't install enough solar panels because they didn't calculate it right, and they say it was the sales man and my fault cause it wasn't calculated right because I didn't tell them I had a programmable thermostat , really how did I know that, they gave us a programmable thermostat when panels was installed and the installers were like ,oh you already have one, well I will leave it with anyway, i have been getting utility bills around $70 a month. It just been a headache, I talk to one of the head people and they said we can put more panels on to off set the cost but you will have to pay for it, umm no I am not, they pretty much said oh well, so pretty much I have been praying for a sunny month , cause if it been cloudy well your going to pay for it, plus don't add anything to your house like a hot tub, more people living with you, another building with a shed or anything that have to do with electricity, cause if I knew right from the start there was a connection fee I would say no, I was trying to save money now I am losing a lot, all I want is to have the right size panels on my roof that's suppose to be there that they messed up on
I really enjoyed the presentation of the BR proposal, the first in our shopping; however, I just could not understand if we used 8404kwh in a rolling 12 months, why the BR proposal was for much less production (I've since forgotten the stats). I'm thinking the proposed production was at 80% of actual. I called their TX office and if memory serves, there was succeeding missed communications following and I don't think I ever received an explanation before moving on to other vendors. The BR proposal was the lowest we received, a real outlier, "low ball" proposal judging from succeeding proposals from other vendors. I talked with a neighbor re his BR system and was surprised that he had virtually no clue just responding "its OK", they were efficient, did a nice install, but he wasn't prepared to speak to whether they had $6 Xcel electric bills.
**** AVOID BLUE RAVEN AT ALL COST ****
If you are thinking about going solar stay far away from this dishonest business.
They offered a “production guarantee” that the system they will install will be sufficient enough for our household. Three months later and after doing quite a bit of research, they only installed a 4.72kwp solar array where others would have installed a higher capacity system for the same price. What they installed is obviously not sufficient so now we end up paying for the solar loan on top of our power bill which defeats the whole purpose of going solar!
After confirming with our power company that the system does not even send back excess energy back to the grid to accrue net meter credit, we tried to reach them via phone and they had the nerve to tell us that we have been using excess energy. We already installed the smart thermostat and led light bulbs that they provided during the install to cut down our energy use up to 20% (as they said). We even reduced our AC cooling temperature significantly but the system is just not enough.
After contacting them to let them know about the issue they sent us a quote for additional panels for an ADDED COST. They promised us that they will install additional panels if the initial install is not adequate as part of the “production guarantee”. Other solar installers would have done a proper assessment and installed the correct solar array in the first place and would have honored their initial quote.
We tried escalating the issue to their senior management but never heard anything back, no callback, email, or even a courtesy reply to let us know that they received our correspondence.
DO NOT DO BUSINESS WITH BLUE RAVEN as they are very dishonest and will stop responding to your messages once they get your money. They will, however, work very hard to get more $$$ from you, as THEY WILL OVERPROMISE AND UNDER-DELIVER to squeeze more cash from families looking to switch to sustainable energy.
Go look at their Better Business Bureau profile and see for yourself!
We love this company! The process was easy to understand and I didn’t have to do a thing! They even handled the city permits and HOA approval. The sales support team are quickly available and their communication is great. The panels look great and the installation team was professional and CLEAN from beginning to end.
Blue Raven Solar installed a Solar system in my home just about 12 days ago, and my meter has been running backwards ever since! Last year my highest monthly usage was 52kw. Well the meter has already given me 63kw credit in just 12 days! Blue Raven took outstanding care of us every step of the way, and installation was quick (two days) and very professional. I highly recommend Blue Raven, they have exceeded my best expectations.