Sopris Solar

We finalized our agreement with Sopris on April 15th, 2022 and were told it was a two day install that would begin within a month of finalizing the plans. First delay and lack of communication began. They sent someone out to take photos of the site, inspect the home and roof to ensure they had a solid plan in place (no talks of a panel upgrade) when the job started. We started the install in mid-July and they used the wrong plans for the first installation of the system. To us this said they didn’t do proper due diligence upfront causing all of us to suffer from the get-go. We were told more than a handful of times they were coming on a specific day and needed access to our home. No one showed and no communication about what was going on. This is downright disrespectful when a company thinks their time is more valuable than ours, and then did it over and over again. When the team was at our home they would show up in the late morning or afternoon and work a couple hours and leave. Then come back a few days later and repeat. They also took it upon themselves to disconnect our AC to our bedrooms in the attic to cool themselves and never hook it back up (see photo below). They store stuff at our home without our approval which could easily be stolen and several panels damaged + one panel installed that was damaged and a fire hazard which is being replaced. They leave garbage/debris, solar materials, cigarette butts and other trash on our roof, in our gutters (plugged them during a rainstorm), flower beds, driveway and yard. We documented it and brought it up with them only to have them repeat it again and again. A month or so into the project they realized the wrong plans were being used and had to move everything from the back of our home to the side of it. Then they cut out a large square of drywall from our garage (didn’t clean anything up) and now they don’t plan to run a line to our basement sub-panel, so we are left to fix the 3x3 hole in our wall. Respect of the client’s property is not a top priority to Sopris. Thankfully, we were assigned a new project manager Pablo. He seems to know his stuff and provided a better level of communication. We are over 2 months into our install and NOW being told we need to upgrade our main panel. Ok, let’s get it done ASAP since this should’ve been determined back in April, right? Wrong, Sopris has informed us that Xcel can’t turn off the power for our panel upgrade until Thanksgiving week in November. This will put us around a 5+ month install when we were told it would take 2 days and be completed with a month of agreeing to the plans. Don’t get me wrong, the Crew is friendly but doesn’t seem to get anything done while showing up during the hottest times of the day, working for a couple hours and taking off. They don’t come prepared with all the parts they need and tools to clean up after themselves. They do as they wish and have yet to apologize for disrespecting our home over and over again. We only have confidence in two people at this company, Scot and Pablo. The office does not answer questions directly, if at all, while the rest of the crew needs Pablo to supervise them. When our neighbors walk by and ask if we are being scammed or what the problem is, it’s exhausting to explain. Sopris is doing themselves no favors in our neighborhood when we have tons of neighbors asking about our experience because they are planning to get panels. One neighbor just signed with a different company because he sees ZERO progress being made day after day, week after week and now month after month. We truly hope this review will spark them to do the right thing and prioritize our home and this project. Here’s to hoping, wish us luck and beware. I WILL EDIT THIS REVIEW IF THEY PROVE TO BE PROFESSIONAL, RELIABLE AND DO THE JOB THEY ARE CONTRACTUALLY OBLIGATED TO.

Sopris solar gave us a great experience from start to finish. They communicated with us thoroughly, answering all our questions in a timely manner, explaining everything about the process in ways that we understood.

Sopris Solar provides service in residential roofing service full-service provide for solar design and installation.

Sopris Solar did an awesome job installing a solar system for me. They made everything so much easier and very professional! What's more important is that their support after the sale is outstanding.

Sopris Solar Representative was knowledgeable and professional, as well as personable. He was flexible in terms of my being technologically challenged! lol, A great first impression

The entire process from assessment to installation was straightforward. The customer service is excellent. I highly recommend Sopris Solar if you want solar energy for your home.