Bright Planet Solar

I had the misfortune of having bright hot solar selected as my installer. I signed all the contracts and paperwork in October of last year they have just finished the installation in October of this year and they did not hook my well to the solar system, so every single time we have a power failure there is no running water in our home. I fought to have them hook the well up to the solar so that when there's a power outage we actually have water they lied and said that they would fix it repeatedly.. They dragged their feet until they got paid and now they're trying to say I have to pay them $2,500 to have my water hooked up to my solar system. They constantly procrastinated and never sent a crew up here until 6 months after I signed for the job after all the months of them installing the solar job they did not hook my water supply up to the solar array. The whole reason we got these solar panels was to protect us from wildfire shut offs which happened regularly in Northern California and often for several days. This ridiculously expensive and time-consuming process left us with no water. So the very panels I had installed so that we could have our homes running during wildfire shut offs do not provide any running water to our homes.. I tried repeatedly to get them to remedy this they lied to me and said oh it was just an oversight of course you need drinking water will be right up to fix it ,Weeks later They said someone up to look at it and he lied to me and said we'll be back in a few days and we'll have this straightened out. After waiting another 2 weeks with no response from Bright ops solar I called back and said when are you going to hook up my water supply to the to the solar system.. they told me they are not required to hook my water supply up to the solar system and the contracted no place states that they will look my water supply after the solar system it claims and it will run my whole home and all my needs obviously water is one of them. Now when there is a power shutdown we have to leave our home because we have no running water we cannot defend against wildfires the whole purpose of these solar panels has been negated by this ridiculously stupid company. I am going to find a way to fight them And force them to hook up our homes water supply to our emergency power source. For them to say that that's not required for them to include your water supply"well"in their installation is absolutely diabolical. This is a ranch we can't function without water nor can anyone else.. Most importantly they lied said they would remedy the problem waited long enough to get paid and then told me that they want $2,500 to have drinking water and running water in my home when the power is out.. we had a power outage early this morning and there was no water. Do not allow bright up solar on your property or anywhere near your home unless you have no need for running water after a $250,000 solar array has been installed.. I am going to find a way to fight them and make them hook my water up because it is absolutely diabolical evil to leave people with no water in a wildfire area. I certainly would not recommend this company to anyone who wants to be treated honestly or wants to have running water in their home once the job is completed.. Do not allow bright up solar to do your solar installation it will take a year and in the end they won't let you have any running water.. and then they'll try to charge you $2,500 to hook up your water that they should have hooked up to begin with.. No it doesn't say in the contract that they will include your running water in the hookup but who would think you would have to include such an obvious need it hook up the claims to meet all your homes needs. Obviously the main tenant of our modern civilization is the Advent of running water. Our water is still tied solely to the grid in the event of a wildfire shutdown we will have to evacuate our home these solar panels have done none of the things I intended them to do. Have they been honest when I complained about my well pump not being hooked up to the solar array it would be bad enough but they agreed with me that obviously you need running water to survive said it was just an oversight lied to me sent a guy up to look at it who said he'd be back in 3 days to remedy the problem and then sent me an invoice for $2,500 to have them connect my well pump to the solar system.. It is tax season I certainly can't cough up $2,500 right now just to get running water in our homes.. Do not allow brightop solar to install your panels they are dishonest slow and they don't consider running water a tantamount need.. Their customer service seems excellent but all they do is lie to you. I was promised a $5,000 rebate on the completion of this job the rep who set me up with this terrible company promised that $5,000 to me . Now of course the job is done there is no rebate and brightop solar claims to have no affiliation with their own reps... Dishonest disappointing and absolutely frustrating I now have solar panels to protect me from wildfire shutdowns which do nothing of the sort without running water we can't flush our toilets we can't take a shower we can't exist in this home bright ops solar is a company I highly recommend that you avoid. I am going to go and fight against them somehow I don't have enough money for a lawyer just to get my $5,000 rebate and running water in my home. What a nightmare.. Waited a year to get a solar system installed that is totally inadequate to support my home's needs.. Believe these reviews I deeply regret this whole solar installation I'm in debt for $225,00 0 for a ray that would have run my Ranch but because they neglected to hook my well up we can't even live here during power outages.. I hope their business suffers from all these bad reviews and I'm glad I was able to leave one to protect others from such an inadequate unprofessional dishonest company..

Had my system installed over the summer, with the understanding of a breaker panel upgrade. They lied for months about upgrading the panel, and as of March of the following year, we still don't have PTO. Customer service goes between throwing their own sales people under the bus and completely ignoring and/or stonewalling all requests. Avoid this company at all costs.

they installed panels back on like april may now its december panels still not on issues ehen they intalled wasnt up to code guys came my home joking laughing not acting proffessional blames delay on Unitil they bps are the problem

Absolute worst company ever. I’ve been waiting on my solar installed in December 2021 to be running, it’s been 24 months. They pass you around to every staff person, lie to you and then tell you your problem isn’t normal circumstances. File a BBB complaint, it’s the only way to get anything done with them. They are literally the worst

My review is just like everyone else who has written one, they take months to install & get your panels working, they don’t stand behind their company or products after you sign the contract, they lie to you about how efficient the solar will be for your house & how you will save money, one of their biggest lie’s is how you will receive 13% of what you paid for your solar back on your taxes, you don’t. This has cost me more money out of my pocket each month than paying just my utility bill each month! It’s such a rip off! After they do get your solar up & running they can’t be bothered with your customer service calls. I agree with one of the people that wrote a review named Tony, we should all file a class action lawsuit against Bright Star Solar, maybe then we will all feel compensated. I don’t know how to do that or I would file one, but if anyone else out there does I’ll be a part of it. My email is sue_local150@yahoo.com

This is the worse solar company ever to handle your project, they have no idea what’s going on. They rescheduled my job multiple times on the days they were suppose to come out and install. If you’re enrolled with them cancel your project with them.