I had Bright Planet Solar do the installation on my roof on January (2021). The sale and paper process was quick and easy (too quick and too easy? red flag), next comes the inspection and this was also quick and easy (another red flag), and then the installation with incompetent staff (another red flag) and approval was just a nightmare, but trying to get anyone to answer questions after the sale lead to more dead ends with a bunch of "uhhh..." and "ummm...". I wanted to tell everyone about these guys because of the good vibe I had during the sales, but after that, it was just one disappointment after another.
If you aren't savvy, they try to rush you thru the sales and paper process so they can get your business, but they do not care about the outcome of your system. I did not realize this at first, but after reading other people's complaints, I understand why now. The person who went to do a inspection did not realize that they are actually unable to tap into our current service panel because there was no room! They would need to add a sub panel to even have enough breakers to do it, which means that what we were quoted is not even correct. Not only that, we wouldn't be able to use the system because our panel is only 60A, which couldn't even support the system we wanted to use. Comes the day of the installation, they install and realize that they are not able to connect to the main service panel and all work comes to a halt and things have wait with the city and electric for even a longer period of time. Great, additional +$3000 in hidden cost! Who would have thought it that they didn't think it thru and plan it thru. Next came the inspection and PTO... Oh boy, let's not get started with this! With so many failure on their part, the system has been on my roof and not operational. Inspection has failed multiple times, work is not complete, and I have these hideous solar panels on my roof that do not bring any value to me or my home. If you're thinking that is the end of it, it isn't! I am forced to do monthly payment on a system that is not operational, so now my electric bill is essentially twice as big. Thanks Bright Planet Solar, you've successfully ruined my life.