Bright Planet Solar - Profile & Reviews

I am quite disappointed and frustrated with Bright Planet at this point. My solar system was installed on my house back in mid September of this year. The system was inspected in middle of October. The inspection failed on one discrepancy which was paperwork that needed to be sent to the township from Bright Planet. After a few calls and emails by the end of October the system installation was approved and passed by the township.
This is where the frustration sets in. Since November 7th I have been calling Bright Planet Customer service to see when my system will be turned on. I kept getting different answers from customer service saying BP is awaiting final approval PTO from the power company. Waiting patiently and trying to be understanding I gave it some time. On November 24 I reached out to the power company and was informed that they are awaiting on documentation from Bright Planet for the PTO. I then called Bright planet and then they said things were delayed and that they were waiting on the certificate of approval from the township for the inspection. I called the township and they said they faxed over a copy of the certificate of approval to Bright Planet on November 2. OK so then I asked them to send me a copy and I forwarded it to the power company and they confirmed they just received it. They also informed me that they are still awaiting for two other documents from Bright Planet and then they will be able to approve the PTO. The power company then emailed Bright Planet along with myself to ask for the documentation. I also then called Bright Planet back Again and informed them of this an they said they will email the documentation now. This all occurred on November 24. Yesterday December 1 I called the power company again to follow up. They informed me that they still did not receive the required documentation. They along with me sent another email to Bight Planet requesting the documentation. I also called Bright Planet again and they assured me that this will be taken care of today. Again no responses from the emails sent to Bright Planet. This morning December 2 I called the power company again as a follow up and to no surprise Bright Planet still has not sent over the required documentation. Another email has been sent again with no response. This is quite ridiculous on how Bright Planet treats their customers. Currently I have a solar system installed that I am making payments on that is still not turned on all because Bright Planet cannot get their act together to get the required paperwork to the power company. I will update this review pending on outcome of Bright Planets response to my ongoing issue. At this time I do not recommend this company

These guys blew away my expectations! I thought solar took 4 months to get installed. I got my system up in 2 weeks! Already working on inspection and PG&E permission to operate.

The installers show up on time, acting and looking professional, and are SO quick. The operations portion of the experience is phenomenal. As far as bill savings, it's looking like 30% off is about right! Depends on what arrangement I suppose, considering others saw more or less savings, but I'm extremely happy with the service Bright Planet Solar provides!

I had Solar Panels installed by BPS in August 2018, I was told the power produced would pay for the loan and approx 1/3 to 1/2 of the Electric bill, well the numbers are in.
Totals:
Electric Bill for the period 8/15/18 to 8/16/19 - $3159.00
Loan Cost same period - $3060.00
Solar Production same period - $2853.00
As you can see it just about pays the loan, nothing on the Electric Bill. So, as they say, "Caveat Emptor"