Creative Solar USA

Do not use this company. I have been waiting for 2 years and 4 months for an installation. I even paid up front to lock in the price. I'm out 47k and they are unresponsive. I haven't heard from them since before Thanksgiving. They do not respond to emails. I have been promised an install since December of last year. It keeps getting pushed for someone else who is more vocal about not getting service. Do not give them any money or trust them.

I contracted in March 2024 to have a system installed. I made a sizeable down payment when the equipment for my job had supposedly come in. An install date was set for June 1. It has been one excuse after another ever since. Now it is late November and no one will respond to my voicemails or emails. Avoid!

We have a leak on our roof where the solar panels are inserted and we have been trying for 72 hours to reach to Creative Solar with no success. I have left multiple emails on both their customer service and service/maintenance line as well as called and emailed various project managers and the CEO. The roofing company is unable to make the repairs until the solar panels are removed and it is striking that there is no way to get in touch with Creative Solar. Not only do we have panels at our existing home, but have contracted with Creative Solar for a second project. One would think that they would be more responsive with loyal customers.

As of this writing, I suggest you stay away from this company. I had signed a contract and paid milestone cash in good faith and they continue to delay my installation. At this point my installation is over 1 year in waiting. They use the excuse that they do not have enough installers to get to my project. The people seem to be fine, but again, as of this writing I cannot recommend anyone contacting with this company.

I sought direction on solar power system for our home. I worked with Bryan. He was just wonderful. He addressed my system questions, of which there were many and also financing options. He was key in helping me evaluate all quotes from contractors. We successfully chose a contractor and are happy to be starting our project. Thank you for your help in this process. You have been great!

This was such a positive experience. Thank you.