Brio Energy - Profile & Reviews

Worst company I have ever worked with. They are very responsive until your system is installed and paid for. Now I am having some issues and cannot get anyone to return my calls,texts or emails. I have worked w Karley K who was always prompt to to my messages and now will not respond or return call. Same w Grant H. I have been lied to multiple times and am very Fred up w this company. I have also asked for a manager or supervisors name multiple times but no answers

Had a great experience with brio. Our rep was great, and our project manager was very helpful. They communicated every step of the way. It took a while for the utility to turn it on but it’s been 5 months now and we’re saving tons of money from what we were paying for our utilities

We had a good start with Brio. Their friendly sales rep showed us how we would save because Brio's solar panels will cost the same as our current energy usage, loan terms were low, they'll do all our permit requests, even for our HOA, and help with securing tax rebates to offset some of the expense. After about 6 months of waiting for the various permit processing our solar panels finally arrived and were installed, and we were all happy.

Or so we thought. Once Brio got our money and the loans started, things went pear-shaped. The panel array on our roof--supposed to cover our power needs--didn't even cover 30% of our needs. That power the panels generated also cost 2x the price than what we would've paid through our power utility. It took over a year of us repeatedly contacting Brio (most responses involved us needing to call a third party that was great in ignoring our pleas for help) before we got a defunct panel fixed. There is no contract where Brio lays out what our panels will produce--only a contract with a credit agency--so we're stuck with paying double the price of energy (once for the solar panel loan and again for the energy we have to purchase because the panels are insufficient despite claims they would meet our needs) for the next two decades!