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Brio Energy - Profile & Reviews

11 reviews

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  • "Do not work with BRIO"

    Reviewed Jan 09, 2021

    Worst company I have ever worked with. They are very responsive until your system is installed and paid for. Now I am having some issues and cannot get anyone to return my calls,texts or emails. I have worked w Karley K who was always prompt to to my messages and now will not respond or return call. Same w Grant H. I have been lied to multiple times and am very Fred up w this company. I have also asked for a manager or supervisors name multiple times but no answers

  • "Couldn’t have asked for a better experience"

    Reviewed Jan 02, 2021
    "Couldn’t have asked for a better experience"

    Reviewed Jan 02, 2021

    Had a great experience with brio. Our rep was great, and our project manager was very helpful. They communicated every step of the way. It took a while for the utility to turn it on but it’s been 5 months now and we’re saving tons of money from what we were paying for our utilities

  • "Stuck with 20yr loan that costs double the price of utility power"

    Reviewed Nov 30, 2020
    "Stuck with 20yr loan that costs double the price of utility power"

    Reviewed Nov 30, 2020

    We had a good start with Brio. Their friendly sales rep showed us how we would save because Brio's solar panels will cost the same as our current energy usage, loan terms were low, they'll do all our permit requests, even for our HOA, and help with securing tax rebates to offset some of the expense. After about 6 months of waiting for the various permit processing our solar panels finally arrived and were installed, and we were all happy.

    Or so we thought. Once Brio got our money and the loans started, things went pear-shaped. The panel array on our roof--supposed to cover our power needs--didn't even cover 30% of our needs. That power the panels generated also cost 2x the price than what we would've paid through our power utility. It took over a year of us repeatedly contacting Brio (most responses involved us needing to call a third party that was great in ignoring our pleas for help) before we got a defunct panel fixed. There is no contract where Brio lays out what our panels will produce--only a contract with a credit agency--so we're stuck with paying double the price of energy (once for the solar panel loan and again for the energy we have to purchase because the panels are insufficient despite claims they would meet our needs) for the next two decades!

  • "Great company to go solar with!"

    Reviewed Nov 09, 2020
    "Great company to go solar with!"

    Reviewed Nov 09, 2020

    They were so quick and efficient in helping answer my questions and resolve my concerns. I have saved so much money with this solar company. They got my solar system up and running very quickly and I really didn't have to do much to make it happen. This is a great company and I'm glad I went with them.

  • "Great service. Loved working with Brio!"

    Reviewed Nov 05, 2020
    Updated Nov 05, 2020
    "Great service. Loved working with Brio!"

    Reviewed Nov 05, 2020
    Updated Nov 05, 2020

    We loved working with Brio. Their rep was amazing at explaining how the process works & made us feel super comfortable. We are very happy with the work they’ve done and will be recommending Brio to all of our friends!

  • "Great service! Happy with our system!"

    Reviewed Oct 29, 2020
    "Great service! Happy with our system!"

    Reviewed Oct 29, 2020

    I had Marc come by my house and talk with me about my proposal for going solar, and he did such a great job! He explained everything clearly for me and even helped get a better rate. We are currently getting installed for solar and I am so excited! Super happy with brio so far and definitely would recommend!!

  • "Completely misleading sales pitch"

    Reviewed Jun 03, 2020
    "Completely misleading sales pitch"

    Reviewed Jun 03, 2020

    Brio Energy sends sales people to the door promising that your electric bill will be the same of less than you're currently paying. They also tell you that you get tax incentives and that when you put those tax incentives towards the solar loan, it will reduce your payments after the first 18 months. Well, I am 18 months in and the solar loan payment plus the electric bill is double what I was paying with Duke. My bill never decreased because we didn't owe enough in taxes to receive the full incentive in the last two tax years. Not only that, but since they installed it, we've been getting errors that have required us to reboot the system every few weeks basically rendering it useless for periods of time and causing our electric bill to be even higher than it should be. It has NEVER worked properly. And, now they are telling me that the parts are covered by warranty, but they're going to charge for labor. This company gets worse every interaction I have with them.

  • "Door to door during a virus outbreak"

    Reviewed Mar 16, 2020
    "Door to door during a virus outbreak"

    Reviewed Mar 16, 2020

    Not sure why you have people knocking doors right now. Felt it was super insensitive and unprofessional. I get that people are more likely to be home but I would prefer to not have a stranger stop by my house and try to shake my hand. I also had to say no 3 times before he left. Please stop the door to door thing during this time.

  • "DO NOT GO WITH BRIO. THEY WILL LIE AND RIP YOU OFF!"

    Reviewed Mar 05, 2020
    "DO NOT GO WITH BRIO. THEY WILL LIE AND RIP YOU OFF!"

    Reviewed Mar 05, 2020

    This company is dishonest and targets the elderly and people who are struggling financially and feeds them false promises of not having power bills and will tell you whatever you want to hear to trap you into signing, including incentives for signing that day. Extremely shady sales tactics. My husband and I were scammed by Brio. Just about everything they said to convince me to sign that contract was a lie. They came into our home and lied to us repeatedly and completely ripped us off. WE HAVE REACHED OUT TO AN ATTORNEY. For those that were speaking of a potential lawsuit, feel free to email me at dustinangelhemrick@yahoo.com. You can also join my FB group concerning complaints/potential lawsuit https://www.facebook.com/groups/201800357704863. I refuse to let them get away with continually taking advantage of people that already struggle financially.

    We were told there was 100% coverage with panels. That was a lie. It's about 65%. We were told there's no way we'd receive a bill before panels were functioning. That was a lie. Instead of reducing $17,000 incentives from cost of panels, they add it to it to make the loan more and then make you use your tax incentive and rebate to pay down on loan. So they take money you should get in addition to overcharging $20,000. They said we were guaranteed to get the tax incentive to keep our bill from going up $100 more per month. Didn't happen, so our bill will go up. Almost 5 months later, panels are still not functional and we're paying on the loan for panels that aren't functional. (we've since told them not to go any further since we are working on a lawsuit.) Panels were installed incorrectly. Dimming and surging after electrical came and wired the panels up. They got their money from the loan company and all of a sudden they slow down and are unconcerned and unresponsive. Installed panels and did electrical without obtaining permits which is ILLEGAL. Now they refuse to go back on the contract that we signed on false pretenses. Terrible company.

  • "Too pushy and dishonest"

    Reviewed Jul 31, 2019

    I felt very deceived when the salesperson told me all the rebates I’d get and all the money I’d save. In reality the system doesn’t produce nearly as much as the promised it would. When I call for help they just ignore me.

  • "Surprisingly responsive. Happy with the process."

    Reviewed Jul 12, 2019
    "Surprisingly responsive. Happy with the process."

    Reviewed Jul 12, 2019

    I got solar installed through their Denver office a few months ago and I'm still very happy. The system is producing the power they said it would, and they've been a friendly company the whole way.

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Brio Energy is the largest Residential Solar Company in Utah. We are dedicated to providing clean and cost-efficient energy to families around the nation.

  • Installation
  • Financing
  • Energy Efficiency
  • Solar PV

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Brio Energy Headquarters

4778 N 300 W Suite 150
Provo, Utah
84604 United States

States served by Brio Energy

  • Colorado CO ,
  • Idaho ID ,
  • Nevada NV ,
  • South Carolina SC ,
  • Utah UT