This company is dishonest and targets the elderly and people who are struggling financially and feeds them false promises of not having power bills and will tell you whatever you want to hear to trap you into signing, including incentives for signing that day. Extremely shady sales tactics. My husband and I were scammed by Brio. Just about everything they said to convince me to sign that contract was a lie. They came into our home and lied to us repeatedly and completely ripped us off. WE HAVE REACHED OUT TO AN ATTORNEY. For those that were speaking of a potential lawsuit, feel free to email me at firstname.lastname@example.org. You can also join my FB group concerning complaints/potential lawsuit https://www.facebook.com/groups/201800357704863. I refuse to let them get away with continually taking advantage of people that already struggle financially.
We were told there was 100% coverage with panels. That was a lie. It's about 65%. We were told there's no way we'd receive a bill before panels were functioning. That was a lie. Instead of reducing $17,000 incentives from cost of panels, they add it to it to make the loan more and then make you use your tax incentive and rebate to pay down on loan. So they take money you should get in addition to overcharging $20,000. They said we were guaranteed to get the tax incentive to keep our bill from going up $100 more per month. Didn't happen, so our bill will go up. Almost 5 months later, panels are still not functional and we're paying on the loan for panels that aren't functional. (we've since told them not to go any further since we are working on a lawsuit.) Panels were installed incorrectly. Dimming and surging after electrical came and wired the panels up. They got their money from the loan company and all of a sudden they slow down and are unconcerned and unresponsive. Installed panels and did electrical without obtaining permits which is ILLEGAL. Now they refuse to go back on the contract that we signed on false pretenses. Terrible company.