Brio Energy - Profile & Reviews

Brio Energy sends sales people to the door promising that your electric bill will be the same of less than you're currently paying. They also tell you that you get tax incentives and that when you put those tax incentives towards the solar loan, it will reduce your payments after the first 18 months. Well, I am 18 months in and the solar loan payment plus the electric bill is double what I was paying with Duke. My bill never decreased because we didn't owe enough in taxes to receive the full incentive in the last two tax years. Not only that, but since they installed it, we've been getting errors that have required us to reboot the system every few weeks basically rendering it useless for periods of time and causing our electric bill to be even higher than it should be. It has NEVER worked properly. And, now they are telling me that the parts are covered by warranty, but they're going to charge for labor. This company gets worse every interaction I have with them.

Not sure why you have people knocking doors right now. Felt it was super insensitive and unprofessional. I get that people are more likely to be home but I would prefer to not have a stranger stop by my house and try to shake my hand. I also had to say no 3 times before he left. Please stop the door to door thing during this time.

This company is dishonest and targets the elderly and people who are struggling financially and feeds them false promises of not having power bills and will tell you whatever you want to hear to trap you into signing, including incentives for signing that day. Extremely shady sales tactics. My husband and I were scammed by Brio. Just about everything they said to convince me to sign that contract was a lie. They came into our home and lied to us repeatedly and completely ripped us off. WE HAVE REACHED OUT TO AN ATTORNEY. For those that were speaking of a potential lawsuit, feel free to email me at dustinangelhemrick@yahoo.com. You can also join my FB group concerning complaints/potential lawsuit https://www.facebook.com/groups/201800357704863. I refuse to let them get away with continually taking advantage of people that already struggle financially.

We were told there was 100% coverage with panels. That was a lie. It's about 65%. We were told there's no way we'd receive a bill before panels were functioning. That was a lie. Instead of reducing $17,000 incentives from cost of panels, they add it to it to make the loan more and then make you use your tax incentive and rebate to pay down on loan. So they take money you should get in addition to overcharging $20,000. They said we were guaranteed to get the tax incentive to keep our bill from going up $100 more per month. Didn't happen, so our bill will go up. Almost 5 months later, panels are still not functional and we're paying on the loan for panels that aren't functional. (we've since told them not to go any further since we are working on a lawsuit.) Panels were installed incorrectly. Dimming and surging after electrical came and wired the panels up. They got their money from the loan company and all of a sudden they slow down and are unconcerned and unresponsive. Installed panels and did electrical without obtaining permits which is ILLEGAL. Now they refuse to go back on the contract that we signed on false pretenses. Terrible company.

I felt very deceived when the salesperson told me all the rebates I’d get and all the money I’d save. In reality the system doesn’t produce nearly as much as the promised it would. When I call for help they just ignore me.

I got solar installed through their Denver office a few months ago and I'm still very happy. The system is producing the power they said it would, and they've been a friendly company the whole way.