O3 Energy

Complete scam. Never honored their warranty. Left me with a non working system and went bankrupt a year after selling me the system. Horrible customer service.

I called for a week. Then waited a week. Then called for another week. Then waited a month. Trying to get service on my existing system. I am filling out one negative review per day moving forward until I get a call back. This is day 5.

This company is horrible and dishonest. They do not back up their warranty For more information visit o3 solar complaints on Facebook

03 Solar has become a dishonest company. About two years ago they installed 71 solar panels on my roof. The solar system has been flawless, however, in May of 2022 I agreed to install a battery back up system. As required when I originally installed the solar panels I had to pay a 50 percent deposit up-front for them to order the equipment. In this case after a year waiting I can't even get anyone of authority to talk to me and explain why they can't install the system. My advice to anyone who is thinking about installing a solar system from this company; "DO NOT PAY A DEPOSIT UNLESS..... THE REQUIRED DEPOSIT CAN BE PUT IN ESCROW WITH PERFORMANCE CONDITIONS!!!"

Make sure you stay away from O3 Solar. They will give you a great sales pitch to lure you in (to include bragging about serving large organizations with impeccable credibility). After installation good luck getting any sort of customer service/satisfaction. We paid around $34,000.00 for a system that is not working correctly. The company will do a great job during the sale and even getting it installed quickly, but once they are done good luck getting them back out to your house. There have been so many times that the company scheduled to come out to my house, but never showed up. There were a few times that I had to call to see if they were still coming out to my house to only be told that they would not be able to make it. After the solar panels were installed, I got my next electric bill to only discover that my electricity bill was the same before having solar panels, so I paid a $200.00 electricity bill in addition to my $111.00 bill to O3 Solar. I didn't think much of it as the system had only been in place for a short period of time. However, after the second month of my electricity bill not going down, I emailed and called several times the POC that was given to me to only get a response 2 weeks later. This started about mid-June. I finally was able to talk to Jamie R. on the phone and receive an email from her. I told her my concerns and she told me she would get it scheduled right away. I finally received a notification that that the lead technician would be out on July 12. My wife took off work all day to only find out after I reached out at 2:00 p.m. that the lead technician would not be able to meet with us. The lead technician did call me to "walk me through the system." That wasn't much help and did not resolve my concern about the solar system not working. In addition, I sent an email complaining about having to pay my full electricity bill plus my payment to Dividend, the financial institute O3 Solar uses for loans. Jaime requested for me to send her my electricity bill for them to review. After the reviewed my electricity bill in August, O3 Solar agreed to reimburse us on the past payments. We have yet to receive those reimbursements. At the beginning of September a technician came out to our house to trouble shoot the system. He informed me that we had faulty equipment and this could be a possible fire hazard. Two weeks later, after not hearing anything from O3 Solar, I sent an email to Jamie asking when would the issue be resolved. I was informed by the CEO, Brad Stutzman, that Jamie was no longer with the company. Brad S. informed me that her replacement would be reaching out to me. She did reach out to me to schedule to have the meter replaced. She informed me that it would not happen for another two weeks putting the meter to be installed around mid October. I responded to her email asking her if she knew my entire situation with the company. She did not, so I had to explain what has been going on the past 5 months. I did not hear anything from them for a little over two months. Then during the third week of December I get a phone call saying they wanted to schedule a time to install the meter. I told her I wanted out of the contract and to come get their equipment. This resulted in Brad S. (CEO) getting involved. The communication with him has been horrible and he refuses to take responsibility for anything. All I can say is this company is good at selling snake oil. I would definitely not recommend this company! If you would like more details to include specific emails, look at our solar system, or look at the damage they did to my roof (which needs to be replaced due to O3 Solar's poor workmanship), please reach out to me at lac96b@gmail.com. I don't want any family to go through what we have went through.

David and his team at O3 Home Solar installed an efficient system at our home which has drastically reduced our energy bills. We have over 50 years old energy inefficient home and the solar system just installed by O3 Home solar has made a huge difference in our comfort and peace of mind. O3 home solar staffs are friendly, courteous, and professional. I highly recommend this company to anyone thinking about solar.