Goodleap

Every month my payments are lost. Collection emails start immediately. Checks usually deposited after telling them to look for check in office. Corporate office unreachable. Do not use this company.

They misled me and provided poor service; plus, there is a person listed on my contract whom I don't even know—meaning they committed fraud by adding someone else to the contract. They are a garbage company.

Caveat Emptor, I suppose. The minute I finished the financing, the calls began. All hours of the day, every day. Mortgage insurance claiming to be with good leap, home warranties claiming to be with good leap; handy man services, roofing companies, siding and window salesmen-all claiming to be associated with good leap. Good leap sold my data, and now I can't shut off the harassment. Consider carefully. No one there is able to assist in shutting this down. It should never have been an issue. I signed up for a heloc, not a brigade of sales calls.

I have been dealing with this company for a few months now! And I’m gonna tell anybody who is looking into this company RUN the other way!!! Unfortunately, one of my payments was lost in the mail. And I was constantly hassled about that one payment. My issue was I had paid three times the amount due each month and yet they still continue to hassle me when I had 3/4 of my bill paid so I am warning anyone do not again do not do business with this company. Another thing you call in for customer service the people are nice enough I suppose, but the left hand doesn’t know what the hell. The right hand is doing every time you talk to somebody they tell you something different even though they’re all sitting in front of the computer that’s got the same damn information on it. Do not do business with his company!!!

This is a pathetic organization. I'm very sorry that I got involved with them. I was lied to initially so that makes it even more difficult. People will have bad experiences with this company. They have no integrity. Customer service skills are very poor. You're always speaking to somebody in Bangladesh or somewhere where they're used to usury fee lending. I'm going to try to get away from them. I suggest you stay away from them.

When you call for support, they do not actually listen to what you tell them. They weaponize active listening to not actually listen to you, only patriot back what you say.