Goodleap

Terrible customer service, they don’t help you and they said someone is going to call you back in 2 or 3 business days. Absolutely terrible. Electric bill is high and o top of you have to pay for solar panels.

If I could give GoodLeap zero stars, I would. My experience with this company has been absolutely appalling. I am a disabled consumer experiencing serious financial hardship, and GoodLeap has demonstrated what feels like a complete lack of compassion, accountability, and willingness to work with someone who is genuinely struggling. When I purchased my solar system, I was promised that my electric bill would disappear and that the system would essentially pay for itself. That turned out to be far from reality. I am STILL paying over $100 every month to Entergy, ON TOP OF my GoodLeap solar loan. Instead of the financial relief I was promised, I am now burdened with two bills. I have repeatedly reached out to GoodLeap, explained my financial circumstances, and practically begged for a realistic payment arrangement. Their response? Repeatedly telling me there are no assistance programs, while simultaneously sending me offers to catch up for $227. When I explain that I cannot afford that amount and ask about alternatives, I receive little to no meaningful assistance. One representative was particularly rude and dismissive. He informed me that GoodLeap could remotely disconnect my solar system if they chose to. When I requested that he provide this information in writing, he REFUSED. Let that sink in. A company financing equipment installed on my home tells me it has the ability to remotely disable that equipment, yet its representative refuses to document the statement. I have filed complaints with the Consumer Financial Protection Bureau, Better Business Bureau, and Attorney General. The response I received essentially amounted to, "You signed the contract." Apparently, that is their answer to someone facing financial hardship. I am not asking for a free solar system. I am not asking them to erase my debt. I am asking for reasonable communication, transparency, and a payment arrangement that reflects my actual financial circumstances. Being disabled does not make someone disposable. Financial hardship does not make someone undeserving of basic human decency. Based on my experience, GoodLeap seems far more interested in enforcing its contract than helping a struggling customer find a realistic path forward. I deeply regret financing my solar system through this company. If you are considering GoodLeap for solar financing, PLEASE reconsider. Read every word of the agreement, demand all sales promises in writing, and understand what could happen if your financial situation changes. I would NEVER recommend this company.

"I am extremely dissatisfied with my experience financing through GoodLeap. During the sales pitch, I was promised that the solar panel system would completely pay for itself and eliminate my electric bill. Instead, I am now stuck paying a high monthly loan payment to GoodLeap while still receiving a full electric bill from my utility company. To make matters worse, I discovered that thousands of dollars in hidden dealer fees were baked directly into my loan balance without my knowledge or consent. The process felt rushed, and the financial terms were not explained transparently. I feel completely misled and trapped in a long-term contract. I highly advise others to avoid financing with them and to have an independent professional review any paperwork before signing." "Estoy sumamente decepcionado con el servicio de GoodLeap y la empresa solar con la que trabajan. Al momento de la venta, me prometieron que el sistema se pagaría solo y que mi factura de electricidad desaparecería, pero la realidad es que ahora estoy atrapado pagando una costosa factura mensual de préstamo y, además, sigo pagando luz a mi compañía eléctrica tradicional. Por si fuera poco, al revisar detalladamente mi contrato descubrí que añadieron miles de dólares en tarifas ocultas (dealer fees) que nunca me explicaron de forma transparente antes de firmar. Siento que se aprovecharon de mi confianza y utilizaron tácticas engañosas para amarrarme a un crédito a larguísimo plazo. No recomiendo para nada financiar con ellos; busquen asesoría legal antes de firmar cualquier documento."

This company has achieved the award for worst company I have dealt with in decades. Every aspect of their business model is deceptive, duplicitous, and fraudulent. They use bait and switch tactics to sell you on the virtues of a solar program in which your system will produce more energy than you consume, and then you will be paid a rebate from the utility for that differential. Suffice to say, that isn't the case. Goodleap itself takes the energy stored in the battery I paid for, and sells it to the utility itself. Goodleap makes a profit on the front end, by selling me the system. Then it steals the overproduction of energy on the back end, and makes a profit on that as well. Do not go anywhere near this company. You WILL regret it.

Every month my payments are lost. Collection emails start immediately. Checks usually deposited after telling them to look for check in office. Corporate office unreachable. Do not use this company.

They misled me and provided poor service; plus, there is a person listed on my contract whom I don't even know—meaning they committed fraud by adding someone else to the contract. They are a garbage company.