I had wanted to look into solar panels for our home for a while (in Nevada, how could you not with all the sun here). I was aware there were some incentives out there to do so, but that said, I still procrastinated on initiating the process after reading reviews for a few installation companies online that were pretty negative. I, like everyone else, want to avoid a negative experience.
After I was contacted by a company out of state soliciting for solar installations, I think I made an open request using a solar website. Travis with Great Basin Solar responded fairly immediately after I requested contact. He initiated the entire process and it was great to deal with him.
My fears with having solar panels installed were: the quality of the installation, the ease of it, and the cost of having repairs (among others). I identified these concerns to Travis. He was able to put me at ease - he works locally, showed me other installations and their solar panel activity online, stated he would handle all the permitting, etc., and explained to me how repairs would be made (the panels themselves are warrantied for a good while, 20 years I believe).
Travis explained financing options, and ultimately I decided to have them installed.
Matt and Will did the installation, and both were great to have (they listened to music at too low a volume in my opinion...). They were knowledgeable and seemed to have the installation done in half a day (super quick).
Travis followed through and coordinated the permit process and the other checks needed, as he said he would. At NO point did I have to call the city or NV Energy, etc., because I was left hanging, and at no point did I have to call Travis and ask him what was supposed to happen next (he was thorough in what the process was).
My system has been active for a few weeks. The system uses 22 panels.
Something I thought was amazing... In the beginning, he showed me another install's solar panel activity, like I mentioned. Travis said he monitored all his accounts and mentioned he would likely notice a problem before I did, and send someone out to correct the issue.
A few weeks ago I got home and looked at my solar panels' activity at a glance. I noticed one seemed to not be generating power at the level its brothers and sisters were.... I did not have time to notify Travis and ask about it. Ends up, I didn't have to - Matt and Will appeared the following day and asked if they could get on my roof to change a part out because they noticed the same thing.
So, Travis was on it. He followed through with what he said, and I didn't have any surprises. One of my philosophies is to "say what you mean and do what you say," and I expect this of other people... Travis, Will, and Matt exemplified this.
I’m confident if I have any concerns going forward that I can contact Travis and have them resolved. I trust him, and I put more emphasis on “trust” than your average person, we’ll say.
- The "Fuzz"