Capital For Change - Profile & Reviews

I have a C4C loan that I used for down payment assistance on my first home. I am paying it off early by making extra principal payments, but I have to check my statement every month because they misapply the extra payments. About every other month, I have to call or email them to ask them to put the entire excess amount to principal only (even though I clearly specify when I mail the payment) because they put my extra payment to more interest instead of more principal. Typically when I email them, I don't even receive a reply when it has been fixed, I just have to keep checking my account or try to call them. It was very difficult to reach anyone during covid the past two years. I have been dealing with the misapplied payments now for over 3 years.

If you have a loan with them and make additional principal payments, check your statement religiously or you could just be paying more in interest.

The pros of this company is that I did receive a down payment loan which enabled me to purchase a home. The interest rate I received was low and I am grateful to have my home. Would recommend as a loan service BUT just be very careful they don't take your extra payments and keep them when you are intending to pay down principal.

Refuse to give payoff amount over the phone. I was Directed to send a request via email for the amount. Sent the email with information and request, no reply weeks later. So I guessed at the payoff amount And mailed a check. Waiting to see what comes of that. Tired to access and pay on-line. My loan doesn’t show up in my account, so I have no option to pay there either. STAY AWAY! horrible company. Customer service was useless.