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Semper Solaris - Profile & Reviews

3 reviews

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  • "Broken Promises...7 Months and Nothing to Show For"

    Reviewed Mar 30, 2021
    "Broken Promises...7 Months and Nothing to Show For"

    Reviewed Mar 30, 2021

    I don't write many reviews but feel it is necessary that I provide my experience so those considering Semper Solaris as their Solar Provider will be informed to not make the same mistake I did.

    I started this journey as most of you do by researching all the companies in a competitive space to make sure you are making the right choice. I met with Several companies and had it narrowed down to a very well known business that has been in the solar industry longer than anyone else nationally. However; there were some appealing things about Semper Solaris at the time that I appreciated and being a Military Vet myself; that was important to me. I was then persuaded by free Tesla 2 Power Walls as part of the package; that made it hard to turn down and giving back to my military brothers and sisters would have been a good choice so I made the choice to go with Semper Solaris.

    Well...I started this project with Semper Solaris in September of last year with the promise that I'd have Solar Panels and batteries before the end of the year last year so I could take advantage of the Solar Tax credit. Here I am at the end of March the following year with nothing to show for. Had the government not extended the Solar Tax Credit for another 2 years, this would have been a huge disappointment as the Tax Credit was supposed to go down significantly in 2021 which was another selling tactic by Semper Solaris, bullying tactic really.

    If it weren't for me calling and emailing their customer service; I would have not gotten the information they were sitting on for almost a month...so I was told. They were aware that I was not able to get the batteries and that the State Rebate ran out so now I was left with nothing but a work order to now have to pay another 10K... I'm no business man but I do understand dollars and cents, doesn't take a genius to know that is not how business should be done. The problem was; I was setup for failure from the get go and a design that was over provisioned. That information should have been communicated to me as soon if not within the week this information was given to Semper Solaris. This should have been taken into account if the selling point is getting free batteries instead of designing an over provisioned system that I can only assume was in their favor not mine.

    Now...after communicating all of this to customer support, texting the Sales Person whom I would never hear back from and customer support not answering emails and if they did or if I were so lucky to get a call; it was the same old thing, we will talk to the sales person, we will forward the email to the sales person, we are sorry you are going through this experience...we will get this resolved...blah blah blah. I have not seen any action or communication to me on how to get this resolved and that was over a month ago. Remember; I started this project with Semper Solaris in September of 2020 and March 2021 is coming to an end so it's been 7 months and nothing to show for. It has been a complete waste of time filled with frustration and disappointment. I know had I gone with the company I was just about to hire; I would not be in the position I am in today...I have had absolutely nothing done and my neighbors around me who started after me already have panels up and running on their roofs.

    I'd give 0 stars to Semper Solaris if I could

    My advice to anyone considering Semper Solaris; I would highly recommend you do your research and find another company...don't make the same mistake I did.

  • "Great Company & Service - Bob is a great rep"

    Reviewed Feb 09, 2021
    "Great Company & Service - Bob is a great rep"

    Reviewed Feb 09, 2021

    I can not express how happy I am with my new solar panel system and Tesla Powerwall unit. It took a bit of time to get it all wired in and done, but I am truly ecstatic with the finished product.

    Very happy with my rep Bob who helped me throughout the whole process and was detailed on the pricing and what was included. I love the warranty that is included on both the Powerwall and the Solar Panel system.

    They said I should expect to see a drop in my electricity bill which I can't wait to see. Overall, I am very happy with how the technicians handled the install job, but my only issue is definitely the push on the roofing side of things. I do realize that It would have been better to go with a whole new roof, but unfortunately that was not in my budget.

    Overall, 5/5 for all the hard work, detailed information, and good service.

  • "Non responsive"

    Reviewed Jul 08, 2020

    Do not trust this provider. Good at marketing but not on execution. Horrible customer service and project management. Also not responsive on the CA SGIP rebate program. They market how they will apply for the 30 % rebate for battery installation but have yet to make any effort to deliver. The primary reason I selected them was to deliver on the rebate.

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“As a Captain in the US Marine Corps, trust means everything. Trust to be there for my Marines. Trust to be the expert. Trust to get the job done right. That same philosophy stayed with me for the past 20 years as a contractor and a solar specialist. Solar can be complicated, but at Semper Solaris we pride ourselves on taking the time to help you understand how solar works and how to choose the right system. Find out why homeowners all over San Diego trust Semper Solaris.”

Semper Solaris is inspired by the Marine Corps motto, Semper Fidelis, which means always faithful. As a former Marine, Kelly wants his entire solar company to reflect this excellence, inside the company and in customer’s homes. Semper Solaris was built on the military values of loyalty, duty, respect, selfless service, honor, integrity, and personal courage.

Kelly has taken the values and skills he learned from his service years and applied them to Semper Solaris. For Kelly, military values have been a way of life. Not only is Kelly a veteran Marine, but so is his brother and father. Likewise, John’s father spent his whole career in the military. Even as a civilian, John gets it. He understands the value of former service members’ skills. Kelly and John hire as many veterans as possible. They strongly believe in the work ethic the military instills in its service members and in helping out fellow service men and women.

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Established

2012

Semper Solaris Headquarters

1805 John Towers Avenue
El Cajon, CA
92020 United States

States served by Semper Solaris

  • California CA