Although I believe this company intends to do the right thing, they have failed in multiple areas. There timeline is way off. I was sold on the timeframe that I would be up and running within 3-4 weeks. It took four and a half months. I understand that delays can happen but being off by three and a half months in unacceptable. It reduced by grace period of nor having to pay by four months costing me $600.00. The grace period for non payment is sold as 18 months. There was a lot of mis-communication with there permit dept and the inspectors which caused a month in delays alone. I had to call multiple times and send pictures to help expedite the process. Finally after four visits by the inspector the system passed. I was told by the inspector that the cables had to be secured and the fuses had to be installed before the system would work. I understand permits can take some time, but aa company charging $30,000.00 should have this under control. Finally when I was approved by Florida Power, I still couldn't use my system for another 10 days. I had to wait for the install crew to come back secure the wires and install the fuses. I wa told there was a fuse shortage. I don't know why since my local Lowes had them in stock. Last but not least, I was sold that someone would come to my home check the system and train me on how to download an App and how to monitor the usage and check on the panels. As of today none of that has happened even after me sending pictures of the panel 3 times. I've been told multiple times will get it you today or tomorrow. Still Waiting. I've expressed concerns that if the service is this bad now, what happens if there's an issue that needs repair within the 25 year warranty. There response was, you have a good system. Not assuring at all. Do better homework than I did before commiting many thousand of dollars.