I had the displeasure of working with Abundant Solar on a solar project for my home. Their quote came in extremely competitive, so I decided to give them a shot.
The first issue that I saw was that the quote on the Energy Sage website showed that their quote would meet my electric needs but the actual contract showed a vast difference. (For details, my EnergySage quote cited 17,160kwH in first-year production. On my contract, this was changed to 15k.
The 2nd issue was that my contract was all-inclusive, parts, labor, etc. Abundant Sola then reached out to me to say that they needed an additional $1300 because my utility provider, NBU, needed a specific process to be followed that increased their parts/labor. I was surprised that this issue came up because, after all, Abundant Solar was supposed to be the solar expert. I reached out to the electrical engineering group within my utility provider and they shared with me several emails where they highlighted the entire process from start to finish with examples. This seemed unprofessional as they are the solar install experts, but again mistakes happen.
The final straw was when Abundant Solar sent me an email with the following:
"...we received an email from the city of New Braunfels regarding even more hoops to jump through with many stipulations and restrictions for us to even do business with the city.
We are saddened to inform you that due to the City of New Braunfels restrictive guidelines we will not be doing any solar installations within their jurisdiction."
Needless to say, I am unable to do business with Abundant Solar because of their inability to adhere to instructions. I read through them and although they are comprehensive I do not believe them to be prohibitive in any way. There is a multitude of houses in New Braunfels that have solar panels so if other companies can figure it out, why can't Abundant Solar?
I wish Abundant Solar the best of luck and hope they can get their process ducks in a row as their quote was extremely competitive. I guess this just points to the old addage of, "You get what you pay for."