FAFCO is a solar hot water heating systems for residential applications. FAFCO has two product lines solar hot water systems, and solar pool heaters.
Single-Family ResidenceCombined Heat & Power
Single-Family ResidenceSolar PV
I want you to be aware of what I was caught by with the Fafco warranty. The sales guy was quick to point out the 20 year parts and labor warranty on the panels. I thought that was good, but I questioned him. He informed me that if the panels failed within the first twenty years, they would fix it. Awesome right? Well the panels and the pipes are not one in the same. The piping has a two year warranty. The piping failed for my application after two years...oops $$. The panels themselves have failed three (3) times. Each time they have been fixed by a local company that Fafco chose (not my choice because I called my preferred company, and Fafco will not sell them the $8 part for the repair). So the company comes out and fixes the panels each time, but I get charged a service call of $95. The first two times this happened, this was the only charge on my bill. I contested it but the company informed me that I don't have to pay the labor or part but I do have to cover the trip out. I paid and let it go. The third time this happened was just recently, and the tech wrote the service call, part, and labor charge on the bill, but he scribbled out the labor and part charges. I could still read them. $8 for the part and $20 for labor...oh, and the $95 service call charge which I was responsible for. I called Fafco to make sure the company was not charging me and them for additional labor. Nope..Fafco informed me that the service charge was my responsibility. You decide for yourself, but I want to make sure you are aware of the whole truth behind Fafco's warranty that you will end up paying most of with your hard earned money.