Climax Solar

Do not use

I have been trying to get Climax Solar to finish a proper installation since the beginning of June. It turns out the panels were never mapped out correctly despite a trip out to my home to gather serial numbers right off the panels and correct it. I do have a failed panel and due to improper installation when Climax came out to replace it, they replaced a working panel. Unfortunately, they replaced a working panel with a panel that was the incorrect size. Then when they corrected their mistake a second panel failed. Now I have two failed panels and a system that cannot be monitored or serviced correctly because of an improper installation. After begging for help for months the owner claimed they are not an LG installer anymore and cannot help. I explained the brand of panels does not determine how they are laid on my roof. There has been no response from the owner, customer service reps or management. I reached out again to inquire how my LG battery would be installed when available. There has been no response on this. I inquired about a mediation meeting with Climax Solar because this is what was directed in my contract. There has been no response. Now I am concerned if I will never get the $12,000 battery I have purchased. I even offered to have it installed myself. No response. At this point all I want is a properly installed and working system and a refund for the battery I had purchased. Even if this ends up being a warranty issue, LG has continued it's 25 year product, performance and labor warranty. I remined them of this and even gave access to forms and contacts on filing a claim to get paid. I really do not want to go to the news, court or mediation. I just want what was paid for.

Bought our panels 72,000 300 a month payment. Our electric bill was 310.00 this month, that makes our actual price for solar 610.00 this month. Try calling no one answers

Salesman was personable when he gave his sales pitch. I was not sure and said I wanted to think about it. It was after 8 pm by this time and I get up at 3am for work so I went into house. Salesman talked my husband into purchasing. It has been a nightmare ever since. Promised to be up and running by 4/28/23. It is now August and system is not operational. Promised large tax refund for solar - LIE - it is only a non refundable tax credit. Climax does not disclose all loan information. You have to make a lump sum payment equal to the tax credit you receive before the 17th payment or else monthly payments increase dramatically. We wanted to cancel purchase upon receiving contract - which took 2 1/2 weeks to receive in the mail - Climax told us to cancel we had to pay them $16000 because you have to cancel within 3 days and that they had emailed contract the following day. Looking at contract Climax has the wrong email address. I told this to owner and he said oh well. Have called them many many times, always getting transferred to someone else in company that con help, only to get voice mail. No one ever returns your calls. Contacted finance company and are disputing loan. Finance company does not receive any return calls from Climax either. Its been one lie after another lie with them. Stay away from Climax Solar.

If I could give this a -100 I would. I have been dealing with this company since the beginning of the year. It has been one problem after another. From the price I was told I would pay and getting a surprise extra two grand put on to my final price. To the fact that I was promised $5100 reimbursement check “the day that the installation would be started”( I have text and video of the sales person stating that). My Internet cable was cut, along with a propane gas line while they were trenching my yard. My yard has 2-3 inch ruts all throughout it (1+ acre of damage) , and totally compressed/compacted my yard to where I will not be able to grow grass. When they came back out to fix the trench, they stated they had no idea about the other damage in my yard. I call BS. I have EVERY receipt, recordings, photos, VIDEOS and all. Just don’t waste your time with this company. NO ONE and I repeat NO ONE knows what the heck is going on. Every time I call about my reimbursement check they’ve stayed there waiting to get them sent out this month. It has been four months. I just spoke to someone(5/01/23) and now they’re saying they haven’t cut checks in a LONG time. They’re “waiting on the owners approval”. Another line they use is the “checks will be cut 30 days after system is running”. I guess we’re gonna have to wait and see on that one as well. I Spoke with a few lawyers, who stated the numbers are starting to stack up with the calls they’re getting. I have also been paying a bill for the last two months on equipment that has not been running. Just got the OK to start up last week after failing inspection smh. Anyone else who’s had poor service and would like to contact me feel free to. I would love to talk.

Simply put run, don't walk. After signing over 7 months ago we're at 21% energy independents not the 96% we were told. Doesn't matter, long story short there contract has wording that overides what is agreed on in writing in the contract. State AG after 3 months decided to not pursue an actions against them. When we called to file our claim they had over 20 current complaints about them for the same reason. Thinking they got a kick back and the all clear.