I have been having a terrible experience with this company ongoing for five months and counting. I got my installation back in February and it is now July and they still haven't completed the necessary inspections. Every Monday we call Climax and DTE to see where the status is. We called the city and they said they have an incomplete application on their desk. DTE has been waiting for Climax to submit pictures of the install for months and we're creeping up on the deadline to when the deadline will expire and they'll have to start over. And no, we can't do it ourselves. We asked. So, we are not getting the savings we were promised because we don't have the right meter on our house. We paid several thousand dollars to have the system installed and it's as if it's not even up there (except for the fact that it messed up our ventilation system and we had to have a roofer come in and tend to that at our expense because Climax couldn't even be bothered to listen to that concern) until this paperwork goes through that they are just sitting on. And to add insult to injury, talking tour neighbors who used another company and didn't have these problems, they paid about half as much. Totally disgusted. Will never recommend anyone do business with these people.