ULTIMATE Heating I Cooling I Plumbing I Electric

I would not recommend this company if you value transparency, responsibility, or your landscaping. We hired ULTIMATE Heating | Cooling | Plumbing | Electric to fix a sewage issue last winter. While they did complete the sewage repair, they damaged our irrigation system—including the pipes and all corresponding valves—in the process (~6000$ job). Because it was winter, we couldn’t test the irrigation at the time. Before leaving, they told us to call them in the summer if we had any issues when starting it up. When summer came and the irrigation system wouldn’t start, we called them—only to be told that their contract says they’re not responsible for any damage to irrigation systems. Now we’re stuck with a $1,200 repair bill and a lawn that’s suffering because it hasn’t been watered properly. This experience has been incredibly frustrating. We trusted their word, but were met with fine print (to be more exact: "landscaping is homeowner responsibility" which apparently means they can not be held responsible for anything other then what was visible) and zero accountability.

Please do yourself a favor and read this! These guys come across as very professional in the beginning and I've used them for service many times. They put two new high end AC units in my new house about 3 years ago through my contractor and last summer one of them stopped working. They came by and charged me $69 for an estimate which is fine and said I had an freon leak in one of the units. He gave me an estimate of $2,300 to fix the leak because he said it's out of warranty. They came back a few days later and after working on it said that I needed a new unit and it can't be repaired and said it's 12 thousand to replace it with a similar one. I said why did you say you would fix it for $2,300 when all you did for $2,300 is tell me I have a leak which I already knew. I Called Carrier and they said I had a 10 year warranty on it. I Called them and they said they didn't know that. A certified Carrier company was trying to sell me a new unit with a 10 year warranty but didn't know a unit they sold me 3 years ago had warranty. Well they ended up getting the new coil under warranty but charged me $3,400 for labor. I called another company Golden West to get a second opinion and they told me where they thought the condenser leak was but they would charge me $1200 to do the test. Well since I was already working with Ultimate I had them go ahead with the work. I told the technician about what the other company said and he said he tested the system and the leak was in the outside and not inside. I trusted them and paid the $3,400 but it wasn't fixed until December so I had no reason to turn it on. Well summer comes and I start getting the same error message about the leak. I called them and they sent another technician out. I told him everything that happened and he goes in my house and in 15 minutes says the leak is exactly where the other company said it was and he didn't understand how the last guy could have missed it. Well he calls his boss and they tell me it's going to cost another $2,400 to fix it and the last guy did nothing wrong. So I spent $5800 to fix a leak and 7 months of working with them and got absolutely nothing out of it. This is a company with absolutely no integrity. I own a company too and when my employees mess up I take care of the customer because it's the right thing to do.

Ultimate provided the best possible experience considering the issues I was facing. My house was literally freezing in a home with 3 kids and 3 dogs. Ultimate was fast, efficient, and I have not had any issues. Ultimate took care of me like I was a family member. Ultimate Heating and Cooling has earned a customer for life!

Everyone is so happy at Ultimate. From my initial contact with a kind receptionist (I can hear the smile on her face) to find a time that worked for me to a friendly professional that guided me through my issue to identify the problems with my system, and potential causes. True professionals which put your mind at ease are priceless.

Ultimate Heating provided us with a no nonsense approach to replacing my heat pump. They were able to provide a quote, parts, and service on the same day! During repairs they noticed other issues and repaired them on the spot. My system is running better than ever. I wouldn't trust anyone else with the comfort and safety of my family, and implore you to trust them with any services your family may need as well.

Professional, courteous, timely service. Ultimate arrived to my home sooner than anticipated to repair my heat pump! Service was performed thoroughly and the gentlemen calmly and politely answered my questions and showed me how to keep my entire heating and cooling system running smoothly with a few simple tips and ideas. Great experience from beginning to end!!